Using system diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of
running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to
fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Dell Embedded System Diagnostics
NOTE:
The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
When to use the Embedded System Diagnostics
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Running the Embedded System Diagnostics
Run the Embedded System Diagnostics (ePSA) if your system does not boot. The embedded system diagnostics program is run from the
Dell Lifecycle Controller.
Prerequisites
If a major component or device in the system does not operate properly, running the embedded system diagnostics may indicate
component failure.
CAUTION:
Use the embedded system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages.
Steps
1
As the system boots, press F11.
2
Use the up and down arrow keys to select
System Utilities
>
Launch Dell Diagnostics
.
The
ePSA Pre-boot System Assessment
window is displayed, listing all devices detected in the system. The diagnostics starts
running the tests on all the detected devices.
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Using system diagnostics
