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Getting help

Topics:

•

Recycling or End-of-Life service information

•

Contacting Dell

•

Accessing system information by using QRL

•

Receiving automated support with SupportAssist

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit

Dell.com/recyclingworldwide

and select the relevant country.

Contacting Dell

Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find

contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:

1

Go to

Dell.com/support/home

2

Select your country from the drop-down menu on the lower right corner of the page.

3

For customized support:

a Enter your system Service Tag in the

Enter your Service Tag

field.

b Click

Submit

.

The support page that lists the various support categories is displayed.

4

For general support:

a Select your product category.
b Select your product segment.
c Select your product.

The support page that lists the various support categories is displayed.

5

For contact details of Dell Global Technical Support:

a Click

Global Technical Support

b The

Contact Technical Support

page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.

Accessing system information by using QRL

You can use the Quick Resource Locator (QRL) located on the information tag in the front of the R340, to access the information about
the Dell EMC PowerEdge R340.

Prerequisites

Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:

•

How-to videos

•

Reference materials, including the Installtion and Service Manual, and mechanical overview

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Getting help

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Содержание 6WDJR

Страница 1: ...and Service Manual Regulatory Model E58S Series Regulatory Type E58S001 Questo manuale d istruzione è fornito da trovaprezzi it Scopri tutte le offerte per Dell PowerEdge R340 6WDJR o cerca il tuo prodotto tra le migliori offerte di Server ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 12 Rev A00 ...

Страница 3: ...m 17 Methods to download firmware and drivers 17 Downloading drivers and firmware 18 4 Pre operating system management applications 19 Options to manage the pre operating system applications 19 System Setup 19 Viewing System Setup 19 System Setup details 20 System BIOS 20 iDRAC Settings utility 38 Device Settings 38 Dell Lifecycle Controller 38 Embedded system management 38 Boot Manager 39 Viewing...

Страница 4: ...apter 55 Installing a 2 5 inch drive into the 3 5 inch drive adapter 56 Intrusion switch 57 Removing the intrusion switch 57 Installing the intrusion switch 58 System memory 59 System memory guidelines 59 General memory module installation guidelines 60 Removing a memory module 61 Installing a memory module 62 Expansion cards and expansion card risers 63 Expansion card installation guidelines 63 R...

Страница 5: ...ot spare feature 91 Removing a power supply unit blank 91 Installing a power supply unit blank 92 Removing a power supply unit 92 Installing a power supply unit 93 Power distribution board 94 Removing the power distribution board 94 Installing the power distribution board 95 System board 96 Removing the system board 96 Installing the system board 98 Trusted Platform Module 100 Upgrading the Truste...

Страница 6: ...16 Video specifications 116 Environmental specifications 117 Standard operating temperature 118 Expanded operating temperature 118 Particulate and gaseous contamination specifications 119 8 System diagnostics and indicator codes 121 System health and system ID indicator codes 121 iDRAC Direct LED indicator codes 122 NIC indicator codes 122 Power supply unit indicator codes 123 Drive indicator code...

Страница 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Страница 8: ...SAS SATA drives and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the system Rear view of the system Inside the system Locating the information tag of your system System Information label Front view of the system NOTE The 8 x 2 5 inch configuration is shorter than the 4 x 3 5 inch configuration Figure 1 Front view of the 8 x 2 5 inch drive system 1...

Страница 9: ...ve optional 3 Right control panel 4 Information tag 5 Drives 4 For more information about the ports see the Technical Specifications section Control panels Left control panel Figure 3 Left control panel view 1 System health and system ID indicator Dell EMC PowerEdge R340 system overview 9 ...

Страница 10: ...he system 1 Serial port 2 NIC port GB 1 3 NIC port GB 2 4 Half height PCIe expansion card slot 5 Full height PCIe expansion card slot 6 Power supply unit 1 7 Power supply unit 2 8 System identification button 9 System status indicator cable port CMA 10 USB 3 0 port 2 11 iDRAC9 dedicated network port 12 VGA port NOTE For more information about the ports and connectors see the Ports and connectors s...

Страница 11: ...tem Your system is identified by a unique Express Service Code and Service Tag number You can view the Express Service Code and Service Tag by pulling out the information tag located on the front of the system Alternatively the information may be on the Mini Enterprise Service Tag MEST label on the chassis on the rear of the system This information is used by Dell to route support calls to the app...

Страница 12: ...ag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag Express Service Code QRL label System Information label PowerEdge R340 System Information Label Figure 8 Front and rear view configuration 12 Dell EMC PowerEdge R340 system overview ...

Страница 13: ...Figure 9 Jumper settings Figure 10 Memory information Dell EMC PowerEdge R340 system overview 13 ...

Страница 14: ...Figure 11 System information 14 Dell EMC PowerEdge R340 system overview ...

Страница 15: ...Figure 12 Electrical overview Dell EMC PowerEdge R340 system overview 15 ...

Страница 16: ... system management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure NOTE For static IP configuration you must request for it at the time of purchase This option is set to DHCP by Default You can set up the IP address by u...

Страница 17: ... intel quickassist technology For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com poweredgemanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at Dell com poweredgemanuals Options to install the operating system If the system is...

Страница 18: ...manuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support home 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or ...

Страница 19: ...onfigure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by one of the following Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing...

Страница 20: ... 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen details are explained as fol...

Страница 21: ...on screen to view system properties such as Service Tag system model name and BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and ...

Страница 22: ... and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory installed in the system System Memory Sp...

Страница 23: ...the BIOS displays only one logical processor per core This option is set to Enabled by default Virtualization Technology Enables or disables the virtualization technology for the processor This option is set to Enabled by default Adjacent Cache Line Prefetch Optimizes the system for applications that need high utilization of sequential memory access This option is set to Enabled by default You can...

Страница 24: ...m begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID m...

Страница 25: ... Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port D Sets the drive type of the selected device When the Embedded SATA setting is AHCI Mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capa...

Страница 26: ...gs screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Boot Settings Bo...

Страница 27: ...de NOTE BIOS does not control network settings in the BIOS mode For the BIOS boot mode the optional Boot ROM of the network controllers handles the network settings Viewing Network Settings To view the Network Settings screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins ...

Страница 28: ...I iSCSI Settings details The UEFI iSCSI Settings screen details are explained as follows Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator iqn format iSCSI Device1 Enables or disables the iSCSI device When enabled a UEFI boot option is created for the iSCSI device automatically iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device Integ...

Страница 29: ...ontroller as the primary display When set to Enabled the Embedded Video Controller will be the primary display even if add in graphic cards are installed When set to Disabled an add in graphics card will be used as the primary display BIOS will output displays to both the primary add in video and the embedded video during POST and pre boot environment The embedded video will then be disabled right...

Страница 30: ...Serial Communication Selects serial communication devices Serial Device 1 and Serial Device 2 in BIOS BIOS console redirection can also be enabled and the port address can be specified This option is set to Auto by default Serial Port Address Enables you to set the port address for serial devices This field sets the serial port address to either COM1 or COM2 COM1 0x3F8 COM2 0x2F8 This option is se...

Страница 31: ...r restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Profile Settings System Profile Settings details The System...

Страница 32: ...ption in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance PCI ASPM L1 Link Power Management Enables or disables the PCI ASPM L1 Link Power Management This option is set to Enabled by default System Security You can use the System Security screen to perform specific functions...

Страница 33: ... SHA256 to enable TXT Intel R SGX Enables or disables the Intel Software Guard Extension SGX option This option is set to Software by default NOTE The SGX menu is available only when E 2186G E 2176G E 2174G CPU is installed SGX Launch Control Policy Allows controlling the Launch Control Policy LCP of Software Guard Extensions SGX technology This option is set to Unlocked by default Power Button En...

Страница 34: ...rmation Table but executes the images whether they pass or fail verification Deployed Mode Deployed Mode is the most secure mode In Deployed Mode PK must be installed and the BIOS performs signature verification on programmatic attempts to update policy objects Deployed Mode restricts the programmatic mode transitions Secure Boot Policy Summary Specifies the list of certificates and hashes that se...

Страница 35: ... that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Deleting or changing system and setup password Prerequisite NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediately...

Страница 36: ... the password status option with the setup password option to protect the system password from unauthorized changes Redundant OS Control In the Redundant OS Control screen you can set the redundant OS information This enables you to set up a physical recovery disk on the system Viewing Redundant OS Control To view the Redundant OS Control screen perform the following steps 1 Power on or restart yo...

Страница 37: ...the system date and time Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Set...

Страница 38: ... Controller User s Guide at Dell com poweredgemanuals Device Settings Device Settings enables you to configure the below device parameters Controller Configuration Utility Embedded NIC Port1 X Configuration NICs in slotX Port1 X Configuration BOSS Card configuration Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system de...

Страница 39: ... until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as Sys...

Страница 40: ...t option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any menu or allows managing of network devices 40 Pre operating system management applications ...

Страница 41: ...oper operation and cooling all bays in the system and system fans must be always populated with a component or a blank NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Power off the system and all attached p...

Страница 42: ... grounding strap connected to the ground ESD mat Front bezel Removing the optional front bezel Prerequisite 1 Follow the safety guidelines listed in the Safety instructions NOTE The bezel key is part of the bezel package Steps 1 Unlock the bezel 2 Press the release button and remove the left end of the bezel 3 Slide the tabs on the right end of the bezel out of the slots on the chassis and remove ...

Страница 43: ...alling the optional front bezel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Use a 1 4 inch flat head or a Phillips 2 screwdriver to turn the lock counterclockwise to the unlock position 2 Open ...

Страница 44: ...ore working inside your system 3 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the chassis 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver turn the lock clockwise to the lock position 44 Installing and remo...

Страница 45: ...eated resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data Step Using the blue touch points lift the air shroud out of ...

Страница 46: ...s 2 Follow the procedure listed in Before working inside your system Steps 1 Align the slot on the air shroud with the standoff on the chassis NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Lower the air shroud into the system until it is firmly seated Figure 18 Installing the air shroud 46 Installing and removing system components ...

Страница 47: ...cooling fan cage 2 Lift the cooling fan blank out of the fan cage Figure 19 Removing a fan blank Next step 1 Install the cooling fan or replace the cooling fan blank Installing the cooling fan blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Holding the release tab insert the fan blank in...

Страница 48: ...ost care while removing or installing the fans Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Press the release tabs on the fan cable connector and disconnect the cable from the system board NOTE Observe the routing of the cable as you remove it from the system 2 Lift the cooling ...

Страница 49: ...tructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the cooling fan blank Steps 1 Lower the cooling fan into the fan cage 2 Press the release tabs on the fan cable connector and connect the cable to the system board NOTE Route the cable properly to prevent the cable from being pinched or crimped Installing and removing syst...

Страница 50: ...ety guidelines listed in Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Step Press the release button and slide the drive blank out of the drive slot 50 Installing and removing system components ...

Страница 51: ...ve the front bezel Step Insert the drive blank into the drive slot and push the blank until the release button clicks into place Figure 24 Installing the drive blank Next step 1 Install the front bezel Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Using the management software prepare the drive for removal Installing and removing system com...

Страница 52: ...nstalling the drive carrier Prerequisites CAUTION Before removing or installing a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent...

Страница 53: ...2 Close the drive carrier release handle to lock the drive in place Figure 26 Installing the drive carrier Next step 1 If removed install the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the drive Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide ...

Страница 54: ...e drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver replace the screws to secure the drive to the drive carrier NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in pounds NOTE Use the screws shipped wi...

Страница 55: ...sites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the drive carrier 4 Remove the drive adapter from the drive carrier Steps 1 Using a Phillips 1 screwdriver remove the screws that secure the 2 5 inch drive to the 3 5 inch drive adapter 2 Remove the drive from the 3 5 inch drive adapter Installing and removing system components 55 ...

Страница 56: ...pter Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the drive carrier Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using a Phillips 1 screwdriver install the screws to secure the drive to the 3 5 inch drive adapter 56 Installing and removing system components ...

Страница 57: ...ollow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Keep the plastic scribe ready Steps 1 Disconnect and remove the intrusion switch cable connector from connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Using a plastic scribe slide the intrusion switch out of the int...

Страница 58: ...sted in the Before working inside your system Steps 1 Align and insert the intrusion switch in the slot until it is firmly seated in the slot on the chassis NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 2 Connect the intrusion switch cable to the connector on the system board Figure 32 Installing the intrusion switch 58 Installing and removing...

Страница 59: ... System memory guidelines Your system contains four memory sockets organized into two channels In each channel the first socket is marked white and the second socket black Figure 33 Memory socket locations Memory channels are organized as follows Installing and removing system components 59 ...

Страница 60: ...m memory If your system s memory configurations fail to observe these guidelines your system might not boot stop responding during memory configuration or operate with reduced memory The memory bus may operate at frequency can be 2666 MT s 2400 MT s or 2133 MT s depending on the following factors System profile selected for example Performance Optimized or Custom can be run at high speed or lower ...

Страница 61: ...an two memory module capacities in a system is not supported Unbalanced memory configurations will result in a performance loss so always populate memory channels identically with identical DIMMs for best performance To ensure proper system cooling memory module blanks must be installed in memory sockets that are not occupied Removing a memory module Prerequisites 1 Follow the safety guidelines li...

Страница 62: ... the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously 2 If a memory module or a memory module blank is installed in the socket remove it 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory m...

Страница 63: ...pansion card risers NOTE A System Event Log SEL event is logged if an expansion card riser is not supported or missing It does not prevent your system from turning on However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at Dell com poweredgemanuals Expansion card installation guidelines Your system...

Страница 64: ...er cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 10 Expansion card installation order Card description Card type Maximum allowed Slot Priority Slot width Link width Card width Card length Card height H730P PERC PERC 9 Intern...

Страница 65: ...oving the expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Open the blue expansion card riser retention latch located on the system 2 Holding the blue touch points lift the expansion card riser from the system Figure 37 Removing the expansion card ri...

Страница 66: ...er Next step 1 Replace the expansion card riser Installing the expansion card riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable install the expansion card in the expansion card riser 4 Open the expansion card riser latch Steps 1 If applicable remove the expansion card riser fil...

Страница 67: ...on the chassis 3 Lower the expansion card riser until the expansion card riser is firmly seated in the slot 4 Close the expansion card riser latch Figure 40 Installing the expansion card riser Next step 1 Follow the procedure listed in the After working inside your system Installing and removing system components 67 ...

Страница 68: ...lding the card by its edges remove the expansion card from the expansion card riser Figure 41 Removing the expansion card from the expansion card riser 3 If applicable disconnect the cables from the expansion card 4 If you are removing the card permanently install a filler bracket in the empty expansion card slot NOTE Install a filler bracket over an empty expansion card slot to maintain Federal C...

Страница 69: ...npack it and prepare the card for installation NOTE For instructions see the documentation accompanying the card 4 Remove the expansion card riser 5 If installed remove the filler bracket Steps 1 Remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of th...

Страница 70: ... edges align the card and insert the expansion card in the connector on the expansion card riser Figure 44 Installing the expansion card in the expansion card riser Next steps 1 Install the expansion card riser 2 Follow the procedure listed in the After working inside your system 70 Installing and removing system components ...

Страница 71: ...lue release latch until the tab on the latch clicks into the slot on the chassis 4 Hold the PERC card by the edges and pull it to disconnect it from the connector on the system board 5 Flip the PERC card and disconnect the cable from the PERC card Figure 45 Removing the PERC card Next step 1 Replace the PERC card Installing the PERC card Prerequisites 1 Follow the safety guidelines listed in Safet...

Страница 72: ...oding if it is incorrectly installed Replace the battery only with the same or equivalent type that is recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your ...

Страница 73: ...der clip away 4 Insert the battery in the battery holder until the battery holder clip snaps into place CAUTION To avoid damage to the battery holder clip ensure that you do not bend the battery holder clip while installing or removing a battery Installing and removing system components 73 ...

Страница 74: ...system into the enclosure after an hour f Enter the System Setup and if the time and date are still incorrect see Getting help section Optional internal USB memory key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory ...

Страница 75: ... the USB port Next steps 1 Replace the expansion card riser 2 Follow the procedure that is listed in After working inside your system 3 While booting press F2 to enter System Setup and verify that the system detects the USB memory key Optional optical drive Removing the optical drive The procedure for removing an optical drive and optical drive blank is the same Prerequisites 1 Follow the safety g...

Страница 76: ...ructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of the system NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Insert the optical drive until the blue release tab locks in the sl...

Страница 77: ...heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them Steps 1 Using a Phillips 2 screwdriver loosen the screws on the heat sink in the order that is mentioned below a Loosen the first screw three turns b Loosen the screw diagonally opposite to the screw you loosened 2 Repeat the procedur...

Страница 78: ...ow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the heat sink Steps 1 Release the socket lever by pushing the lever down and out from under the tab on the processor shield 2 Lift the lever upward until the processor shield is fully open CAUTION Do not touch the processor socket pins they are fragile and can be permanently damaged Be careful not to ...

Страница 79: ...ystem board CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages into the socket at ease 2 Place the processor in the socket 3 Close the processor shield by sliding it under the retention screw on the system board 4 Lower the processor shield lever and push it under the tab to lock the processor shield Figure 53 Installing the processor Next steps 1 ...

Страница 80: ...lying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for one time use only Dispose the syringe after you use it Figure 54 Applying thermal grease on top of the processor 3 Align the screws on the heat sink with the standoff screws on the system board 4 Using a Phillips 2 screwdriver tight...

Страница 81: ...ow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 If you are replacing the IDSDM vFlash card remove the MicroSD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Step Holding the pull tab lift the IDSDM vFlas...

Страница 82: ...tem board 3 Push the IDSDM vFlash card until it is firmly seated on the system board Figure 56 Installing optional IDSDM or vFlash card Next steps 1 Install the MicroSD cards NOTE Reinstall the MicroSD cards into the same slots that are based on the labels you had marked on the cards during removal 2 Install the air shroud 3 Follow the procedure that is listed in After working inside your system R...

Страница 83: ...gure 57 Removing the MicroSD card Next step 1 Replace the MicroSD cards Installing the MicroSD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the IDSDM or vFlash module NOTE To use a MicroSD card with your system ensure that the Internal SD Card Port is enabl...

Страница 84: ...DSDM or vFlash module 2 Follow the procedure listed in the After working inside your system M 2 SSD module Removing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to removing an expansi...

Страница 85: ...our system 3 Remove the air shroud 4 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to the removing an expansion card Steps 1 Align the M 2 SSD module at an angle with the BOSS card connector 2 Insert the M 2 SSD module until it is firmly seated in the BOSS card connector 3 Using the Phillips 1 screwdriver secure the M 2 SSD module on the BOSS card with the screw Instal...

Страница 86: ... card 2 Install the air shroud 3 Follow the procedure listed in the After working inside your system Drive backplane Drive backplane Table 11 Supported backplane options for PowerEdge R340 system System Supported backplane options PowerEdge R340 2 5 inch x8 SAS SATA SSD backplane 3 5 inch x4 SAS SATA backplane 86 Installing and removing system components ...

Страница 87: ...ly label them before removal so that you can replace them in the same drive slots 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the drives 4 Disconnect the following cables from the backplane a Backplane signal cable b Backplane power cable c PERC cable NOTE Observe the routing of the cable as you remove it ...

Страница 88: ...system 3 Remove the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the slots on the backplane with the hooks on the chassis 2 Lower the backplane until the blue release tabs click into plac...

Страница 89: ...the following cables to the backplane a Backplane signal cable b Backplane power cable c PERC cable 2 Install the drives in their original locations 3 Follow the procedure listed in the After working inside your system Installing and removing system components 89 ...

Страница 90: ...Cable routing Figure 65 Cable routing 4 x 3 5 inch SAS backplane Figure 66 Cable routing 8 x 2 5 inch SAS backplane with PERC 90 Installing and removing system components ...

Страница 91: ... returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 percent then the redundant PSU is swi...

Страница 92: ...1 Follow the safety guidelines listed in Safety instructions NOTE Install the power supply unit PSU blank only in the second PSU bay 2 Remove the PSU Step Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place Figure 69 Installing a power supply unit blank Removing a power supply unit Prerequisites CAUTION The system requires one power supply unit PSU for norm...

Страница 93: ...andle slide the PSU out of the PSU bay Figure 70 Removing a power supply unit Next step 1 Replace the power supply units or Install the PSU blank Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum outp...

Страница 94: ... until discovery is complete The PSU status indicator turns green to indicate that the PSU is functioning properly Power distribution board Removing the power distribution board Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the power supply units Steps 1 Disconnect all the cables from the s...

Страница 95: ...listed in Before working inside your system Steps 1 Align the slots on the power distribution board PDB with the standoffs on the chassis 2 Using a Phillips 2 screwdriver replace the screws that secure the PDB to the chassis 3 Connect the cables to the system board and the drive backplane NOTE Route the cables properly when you replace the PDB to prevent the cable from being pinched or crimped Ins...

Страница 96: ... data on your drives 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Air shroud b Memory modules c Disconnect the fan cables d Expansion card riser e If applicable storage controller card f Heat sink and processor CAUTION To prevent damage to the processor socket when replacing a fau...

Страница 97: ...ng the system board to the chassis Figure 74 System board screws 2 Using the system board holder slightly lift the system board and then slide it toward the front of the chassis 3 Lift the system board out of the chassis Installing and removing system components 97 ...

Страница 98: ...ll the components that are listed in the removing the system board section Steps 1 Unpack the new system board assembly NOTE Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board holder lower the system board it into the system ...

Страница 99: ...ring bracket 2 Power on the system 3 Follow the procedure listed in After working inside your system 4 Ensure that you perform the following steps a Use the Easy Restore feature to restore the service tag See the Restoring the system by using the Easy Restore feature section b If the service tag is not backed up in the backup flash device enter the system service tag manually See the Manually upda...

Страница 100: ...oard if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Power on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensu...

Страница 101: ...to place 4 Replace the screw that secures the TPM to the system board Figure 77 Installing the TPM Next steps 1 Replace the system board 2 Follow the procedure listed in After working inside your system 3 To verify if the memory module has been installed properly press F2 and navigate to System Setup Main Menu System BIOS Memory Settings In the Memory Settings screen the System Memory Size must re...

Страница 102: ... Menu screen click System BIOS System Security Settings 8 Select the TPM Advanced Settings option 9 From the TPM2 Algorithm Selection option select SHA256 then go back to System Security Settings screen 10 On the System Security Settings screen from the Intel TXT option select On 11 Save the settings 12 Restart your system Control panel Removing the left control panel Prerequisites 1 Follow the sa...

Страница 103: ...ide your system Steps 1 Route the control panel cable through the side wall and the guide slots in the system and connect it to the system board NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the left control panel assembly in the slot on the system 3 Using the appropriate screwdriver fasten the screws that secure the left control panel assembly...

Страница 104: ...Follow the procedure listed in Before working inside your system Steps 1 Disconnect the control panel cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Using the appropriate screwdriver remove the screws that secure the right control panel assembly 3 Hold the right control panel assembly and remove it from the system 104 Installin...

Страница 105: ...le through the side wall and the guide slots in the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel assembly in the slot on the system 3 Using the appropriate screwdriver fasten the screws that secure the right control panel assembly 4 Connect the control panel cable to the connector on the system board Installing a...

Страница 106: ...Figure 81 Installing the right control panel Next step 1 Follow the procedure listed in After working inside your system 106 Installing and removing system components ...

Страница 107: ... and describes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board connectors System board jumper settings Disabling forgotten password 6 Jumpers and connectors 107 ...

Страница 108: ...1 FAN1 Fan 1 connector 2 PIB_CONN Power distribution board signal connector 3 BP_SIG Backplane signal connector 4 NVRAM_CLR Clear NVRAM jumper 5 PWRD_EN Reset BIOS password jumper 6 RISER_PCIE Expansion riser PCIe x8 socket 7 PERC_PCIE PERC PCIe x8 socket 8 INT_USB_3 0 Internal USB connector 108 Jumpers and connectors ...

Страница 109: ...DSDM vFlash connector 23 BATTERY CMOS coin cell battery socket 24 HDD ODD_PWR Optical drive power connector 25 CTRL_PNL Right control panel connector System board jumper settings For information on resetting the password jumper to disable a password see the Disabling a forgotten password section Table 13 System board jumper settings Jumper Setting Description PWRD_EN The BIOS password feature is e...

Страница 110: ...ve the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new system and or setup password with the jumper on pins 4 and 6 the...

Страница 111: ...ystem weight Processor specifications PSU specifications Cooling fans specifications System battery specifications Expansion card riser specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 7 Technical specifications 111 ...

Страница 112: ...hes 434 0 mm 17 08 inches 42 8 mm 1 68 inches With bezel 35 64 mm 1 4 inches Without bezel 22 0 mm 0 87 inches 8 x 2 5 inch configuration 483 72 mm 19 04 inches 8 x 2 5 inch configuration 522 85 mm 20 58 inches 4 x 3 5 inch configuration 534 5 mm 21 04 inches 4 x 3 5 inch configuration 573 6 mm 22 58 inches 112 Technical specifications ...

Страница 113: ...ant 1531 BTU hr 50 60 Hz 100 240 V AC autoranging 350 W NA 4 8 A 2 4 A Redundant 1356 BTU hr 550 W AC Platinum 2107 BTU hr 50 60 Hz 100 240 V AC autoranging 550 W NA 7 4 A 3 7 A NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V Cooling fans specifications The Dell EMC PowerEdge R340 system supports the following cooling fans NOTE...

Страница 114: ...file Half length x4 x8 Slot 2 x16 PCIe Low profile Full height Half length x8 x16 Internal PERC x8 PCIe Low profile Half length x8 x8 Memory specifications The PowerEdge R340 system supports the following memory specifications for optimized operation Table 20 Memory specifications DIMM type DIMM rank DIMM capacity Minimum RAM Maximum RAM UDIMM Single rank 8 GB 8 GB 32 GB 16 GB 16 GB 64 GB Dual ran...

Страница 115: ...ell EMC PowerEdge R340 system supports the following optical drives Table 23 Supported optical drive type Supported drive type Supported number of drives Dedicated SATA DVD ROM drive or DVD RW drive One Ports and connectors specifications USB ports specifications Table 24 Dell EMC PowerEdge R340 system USB specifications Front Rear Internal USB port type No of ports USB port type No of ports USB p...

Страница 116: ...ne card for vFlash In 14th generation of PowerEdge servers the IDSDM or vFlash module is combined into a single card module and is available in the following configurations vFlash or vFlash and IDSDM Table 25 Supported microSD card storage capacity IDSDM card vFlash card 16 GB 32 GB 64 GB 16 GB NOTE There are two dip switches on the IDSDM or vFlash module for write protection NOTE One IDSDM card s...

Страница 117: ...perating and storage 20 C h 36 F h Table 28 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be noncondensing at all times Operating 10 to 80 RH with 29 C 84 2 F maximum dew point Table 29 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientat...

Страница 118: ...ions Continuous operation for altitude less than 950 m or 3117 ft 10 35 C 50 95 F with no direct sunlight on the equipment Expanded operating temperature Table 34 Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5 C 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C 35 C the system can operate ...

Страница 119: ... equipment and or or both failure from particulate and gaseous contamination If the levels of particulate or gaseous pollution exceed the specified limitations and results in equipment damage or failure you must rectify the environmental conditions Remediation of environmental conditions is the responsibility of the customer Table 35 Particulate contamination specifications Particulate contaminati...

Страница 120: ...36 Gaseous contamination specifications Gaseous contamination Specifications Copper Coupon Corrosion 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum corrosive contaminant levels measured at 50 relative humidity 120 Technical specifications ...

Страница 121: ...cator codes iDRAC Direct LED indicator codes NIC indicator codes Power supply unit indicator codes Drive indicator codes Using system diagnostics System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system Figure 84 System health and system ID indicator 8 System diagnostics and indicator codes 121 ...

Страница 122: ...C Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet The following table describes iDRAC Direct activity when the iDRAC Direct port is active Table 38 iDRAC Direct LED indicator codes iDRAC Direct LED indicator...

Страница 123: ...indicator The indicator shows whether power is present or if a power fault has occurred Figure 86 AC PSU status indicator 1 AC PSU status indicator handle Table 40 AC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational Blinking amber Indicates a problem with the PSU Not illuminated Power is not connected to the PS...

Страница 124: ...wo LEDs an activity LED green and a status LED bicolor green amber The activity LED flashes whenever the drive is accessed Figure 87 Drive indicators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE If the drive is in the Advanced Host Controller Interface AHCI mode the status LED indicator does not turn on Table 41 Drive indicator codes Drive status indicato...

Страница 125: ...rom Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detecte...

Страница 126: ... down menu on the lower right corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is disp...

Страница 127: ...g and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagn...

Страница 128: ...he Getting Started Guide document that is shipped with your system Dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM int...

Страница 129: ...ng Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide Dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents Dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID co...

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