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INDUSTRIAL PUMPS
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Chapter 1 - Guidance documents
Translation of original instructions -
S
CUBIC-
S
BOXER
rev.
2021
1.6 WARRANTY
The SCUBIC and SBOXER pumps are a quality product that is recognised by the satisfaction of our cus-
tomers. However, should any defect appear, please contact the Manufacturer’s After-Sales Service, your
Dealer or the nearest Customer Service Centre where you will receive assistance as quickly as possible.
In any case, provide the following:
A. Full address;
B. Pump identification;
C. Explosion risk protection class;
D. Description of the detected anomaly.
All
SCUBIC and
S
BOXER
pumps are covered by the following warranty:
1. WARRANTY TERMS
The pump is guaranteed for 12 months (8 hours of operation per day) from the date of delivery
(see Accom-
panying Document)
for all the mechanical parts found to be defective, except for those subject to normal
wear due to operation. The warranty provides for the free repair of the pump or the supply of parts to be
replaced with defective ones, provided that the Manufacturer acknowledges the manufacturing defects.
The repair or replacement of defective parts constitutes full satisfaction of the warranty obligations.
2. SERVICE NOTIFICATION
The Purchaser must report any defect to the Manufacturer in writing within 8 days.
3. SERVICE METHODS
Any warranty service will be carried out at the Manufacturer’s workshop only after shipment or sending
of the defective pump at the Purchaser’s expense.
4. EVALUATION RESERVE
Warranty shall not be extended in case of repair or replacement.
5. EVALUATION RESERVE
Defective parts remain the property of the manufacturer when they are replaced under warranty. They
must be returned to the manufacturer, who reserves the right to inspect them in its workshop in order to
detect the real defect or, on the contrary, to identify the external reasons that may have caused the dam-
age. If the parts are found not to be defective, the Manufacturer reserves the right to invoice the full cost of
the parts that have been replaced under warranty.
Purchaser responsibility
The Manufacturer will not bear the costs and risks for the shipping or transport of the defective and/or
repaired or replaced parts, including any custom charges. The warranty DOES NOT cover any indirect
damage and, in particular, any lack of production. In addition, the warranty does not cover any normal con-
sumable materials (diaphragms, balls and ball seats, etc.). The warranty does not cover parts damaged as
a consequence of incorrect installation, carelessness, neglect, improper maintenance, or damage due to
transportation or any other reason or event that is not directly linked to operation or manufacturing defects.
Warranty and liability exclusion for chemical reactions:
Since an endless variety of products and chemical compositions of the fluids exists, the user is presumed
to have the best knowledge of their compatibility and chemical reaction with the pump’s construction
materials.
The purchaser is strictly responsible for selecting the construction materials compatible
with the fluid(s) with which the pump components come into contact
. The user can contact the Manu-
facturer or the Distributor for suggestions in relation to the construction materials that offer the best chemical
compatibility, however, neither the Manufacturer nor the Distributor will be held liable for damage (malfunc-
tion, structural ageing, leakage or indirect damage) attributable to reactions due to chemical incompatibility
between the pump materials and the fluids that come into contact with them.
The warranty excludes all cases of tampering, improper use or incorrect applications or non-obser
-
vance of the information contained in the Manufacturer’s Original instruction manual.
Any controversy falls within the jurisdiction of the Court of Busto Arsizio (VA) ITALY.