PS-2 Upgrade Kit Installation Guide
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When you suspect an item is defective, please check the operator's manual for standard operation and
trouble-shooting techniques that may correct the problem. Additional information may be found on the
M.T.H. Website. Should you still require service, follow the instructions below to obtain warranty service.
First, e-mail, write, call or fax the M.T.H. Authorized Proto-Sound 2.0 Conversion Center that installed the
kit to obtain Repair Authorization. You can find the list of conversion centers on the M.T.H. Website,
www.mth-railking.com. The center that installed the kit will provide service during the warranty period.
Should the warranty no longer apply, you may choose either an ASC or NASC retailer to service your
M.T.H. Product. A reasonable service fee will be charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic
wrapping material to prevent damage to the merchandise. There is no need to return the entire set if only
one of the components is in need of repair
.
Please make sure you have followed the instructions carefully before returning any merchandise for service.
Authorized M.T.H. Service Centers are independently owned and operated and are not agents or
representatives of M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for
material left in their possession, or work done, by privately owned M.T.H. Authorized Service Centers.
If you installed the PS-2 Upgrade Kit yourself, there is no warranty. Conact M.T.H. for replacement parts.
Any required parts, plus shipping and handling fees will be charged. If you need assistance at any time
email MTH Service at
, or call 410-381-2580.
unless otherwise instructed by the Service Center
The shipment must
be prepaid and we recommend that it be insured. A cover letter including your name, address,
daytime phone number, e-mail address (if available), Return Authorization number (if required by
the service center, a copy of your sales receipt and a full description of the problem must be
included to facilitate the repairs. Please include the description regardless of whether you
discussed the problem with a service technician when contacting the Service Center for your
Return Authorization.
Limited 90-Day Warranty
This product, when installed by an Authorized M.T.H. Proto-Sound 2.0 Conversion Center, is covered by this
warranty.
a copy of
the original sales receipt from an Authorized M.T.H. Proto-Sound 2.0 Conversion Center
See our website at
or call 410-381-2580 to identify an Authorized M.T.H. Proto-Sound 2.0
Conversion Center near you.
M.T.H. Proto-Sound 2.0 Upgrade Kits are warrantied for 90 Days from the date of installation by an Authorized M.T.H.
Proto-sound 2.0 Conversion Center against defects in material or workmanship. We will repair or replace (at our option)
the defective part without charge for the parts or labor, if the item is returned to the M.T.H. Authorized Proto-Sound 2.0
Conversion Center who installed the kit within 90 Days of the installation. This warranty does not cover damages caused
by improper care, handling, or use. Transportation costs incurred by the customer are not covered under this warranty.
This warranty does not cover any installation charges incurred from installing the conversion kit.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and
, which gives the date of
purchase and installation of the kit.. If you are sending this product to an Authorized Proto-Sound 2.0 Conversion Center,
contact that Center for their return authorization. This warranty gives you specific legal rights, and you may have other
rights that vary from state to state. Specific questions regarding the warranty may be forwarded to M.T.H. directly.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
.Columbia MD 21046-1532
www.protosound2.com
Service & Warranty Information
How to Get Service Under the Terms of the Limited Warranty