M-Class
91
If experiencing this problem…
Try this solution…
Nothing is printing (labels
advance normally, but no image is
printed):
Examine the used ribbon for an image:
If there is an image on the used ribbon:
Verify that the ribbon was properly loaded per Section 3.4.
If properly loaded, the wrong coating configuration was used. (To verify the
inked side, press the adhesive backing of a label against the ribbon surface. Ink
will only lift from the coated side of the ribbon.) Clean the printhead (see
Section 6.1); then replace the ribbon with the correct type for the printer,
Section 3.4.
If there is no image on the used ribbon:
•
Print any Internal Test Label;
non-display printers
see Section 4.8,
display
printers
see Section 5.3. If an image printed, then check the protocol and port
settings for both the printer and host. These must match.
•
The heat setting may be too low. Make an adjustment in the software program
or through the Front Panel.
•
The media/ribbon combination may be incorrect. Contact a Media
Representative.
•
The printhead or printhead cable(s) may be loose; power ‘Off’ the printer then
reconnect.
Nothing happens when trying to
print using a software program:
•
Ensure that the printer is at READY.
•
Observe the Front Panel, if the READY light does not flash as you send the
format check the protocol and port settings between the printer and host.
•
Ensure the interface cable meets the requirements found in Section 3.1.2.
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