Datacard CR500 User Reference Guide
Clear Card Jams
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Clear a Print Unit Cleaning Roller or Turnover Jam
Follow this procedure if a card has entered the print unit and is jammed in the card
cleaning rollers or in the turnover unit.
1. Unlock the printer and open the security enclosure door.
2. Read the print unit front panel to verify the location of the jam.
3. Power off the printer and open the print unit door.
4. If part of the card is in the multi-hopper:
a. Remove the cards and card weight from hopper 3.
b. Place a jog dial on the lower shaft of the card cleaning unit.
c. Turn the jog dial clockwise until the card moves into the multi-hopper.
d. Remove the card from the multi-hopper. Refer to “Clear a Multi-Hopper
Jam” on page 40.
If the card was removed, return the jog dial to its storage location.
OR
If the card was not removed, or it is inside the turnover unit, continue with
step 5.
4a
4b
4c
