Datacard CR500 User Reference Guide
Clear Card Jams
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Clear a Multi-Hopper Jam
If a card jams in the multi-hopper:
1. Press the User button on the touch screen to attempt to clear the problem. If
the card jam message displays again, continue with these steps.
2. Unlock the printer and open the security enclosure door.
3. Look at the multi-hopper, near the print unit pick roller, for jammed cards.
a. If you can reach the jammed card, pull it out.
b. If necessary, remove the card pick roller to make it easier to pull the card
out. Replace the roller after removing the card.
4. If the card is in the middle of the card track, remove all cards and card weights
from the input hoppers.
a. Rotate the shuttle to the down position.
b. Work the card along the track, back to the exception slide. Then, extend
the slide and remove the card.
5. The message “Card Out” should display on the front panel. If it does not, refer
to message 158.
6. Return the cards and card weights to the input hoppers and close and lock the
security enclosure door.
7. Press the User button to clear the message.
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