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5 FAQ
1.
Deal with the replaced spare parts.
Contact our overseas maintenance points to check whether you need to send back the spare
parts.
2.
The Device cannot start.
a. Check whether the power is switched on.
b. Check whether the power cable is loose or broken.
c. Replace the host box.
3.
The screen cannot display content after the Device starts.
a. Check whether the power is switched on.
b. Check whether the cable between the door panel and the host is connected well.
c. Check whether the cables in the host are connected well, and whether ribbon cables and
probes are loose or broken.
d. Replace the host box.
4.
The passed people cannot be counted. (The indicator light cannot work normally, or the
Device might alarm without people passing.)
a. Check whether the infrared start-stop mode is
Start both groups
; if not, select the mode to
Start both groups
.
b. Enable
Start former group
or
Start latter group
separately to check which group cannot
work normally.
c. Check the problematic group through a camera of a phone with Android OS. Make the
camera to the transmitting terminal (two ports) to check whether there is a red dot in the
image. If there is no red dot in the image, the infrared sensor on the transmitting terminal
cannot work normally, and you need to replace it.
d. Remove the host and test it with the door panels that can work normally. If the problem still
cannot be solved, replace the host box; otherwise, replace the door panel.
5.
There are false alarms.
a. Check whether the environment influences the detection rate of the Device. For example,
check whether there is direct light to the infrared sensors, and whether there are large metals
within 1 meter’s range.
b. Adjust the frequency. To set the suitable frequency quickly, we recommend 3 levels for an
adjustment. For example, when the current frequency is 3, adjust it to 6, and then check
whether there are false alarms; if yes, adjust it to 9, and then check whether there are false
alarms again. Repeat the operation until there is no false alarm..
c. Adjust the security level lower.
d. Replace the host detector for testing.
e. If the problem still cannot be solved, replace the door panels.
6.
An alarm is not triggered when carry-on metal is passing.
a. Adjust the sensitivity of each zone higher.
b. If the alarm is not triggered with the highest sensitivity, replace the host detector for testing.
c. If the problem still cannot be solved, replace door panels.
7.
Alarm lights are not on.
a. Check whether the power supplies of host and door panel are normal.
