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D-Link DVX-000MS User Manual

Section - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of VoiceCenter

™

. Read

the following descriptions if you are having problems.

Administrator

Why doesn’t Microsoft

®

Response Point

™

Administrator run on my computer?

You may need to upgrade your system software or you may also need to run an upgraded version of Microsoft Response
Point Administrator. For more information, see Upgrading Software on page 59.

Why can’t I log on to my organization’s base unit?

If you have successfully downloaded a security certificate and confirmed it, but are still experiencing problems logging
on to the base unit, there may be a number of reasons, including hardware or software problems. You can try the
following:

• Log on again to see if the error has cleared.
• Restart the computer on which Administrator is running, and log on again.
• Install Administrator on another computer and try logging on again.
• Call the customer support service for the base unit.

Why did I lose connection to the base unit?

If Administrator was connected to the base unit, and then the connection was lost, the problem may be one of the
following:

• The computer running the Administrator or the base unit are no longer connected to the network, and requires you

to reconnect them.

• The network is down, or communication is somehow being blocked. Try restarting the network.

• The base unit is not responding, and it probably needs to be restarted.

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Содержание VoiceCenter DVX-2000MS

Страница 1: ......

Страница 2: ...Administrator 25 Configure the DPH 125MS IP Phones 27 Configure the DVG 3104MS Gateway 32 Installing Microsoft Response Point Assistant 36 Starting Microsoft Response Point Assistant 40 Getting Start...

Страница 3: ...the E Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 Restoring a Backup of the Base Unit 103 Call Routing Plans 104 Setting Up a Call Routing Plan 104 Setting Up an Automate...

Страница 4: ...l Notifications 132 Contacts 133 Importing Contacts 133 Adding and Editing Contacts 134 Deleting Contacts 135 Voicemail 136 Setting Voicemail Options 136 Specifying How You Retrieve Voicemail 137 Sett...

Страница 5: ...tallation Wizard User Manual and QIG System Requirements Computers with Windows Macintosh or Linux based operating systems with an installed Ethernet adapter Internet Explorer Version 6 0 Mozilla 1 7...

Страница 6: ...to purchases more phones There are two different types of VoiceCenter bundles the DVX 2000MS 5 and DVX 2000MS 10 They both include one DVX 2000MS PBX Base Unit and one DVG 3104MS PSTN Gateway In addi...

Страница 7: ...need to run additional Ethernet cables to desktops D Link phones provide two Ethernet ports for connecting to a network and PC Setting up new phone extensions is just as easy and only takes a few sim...

Страница 8: ...e in case of a power failure telephone service outage or other problem that may inhibit you from using Response Point 811 feature By dialing 811 you can call back the last phone that was used to dial...

Страница 9: ...ion that you upload from your contact store E mail addresses that you specify to receive voicemail attachments Bypass Receptionist phone numbers that connect directly to the extension numbers that you...

Страница 10: ...that is exchanged between the base unit and Administrator or Assistant is encrypted Privacy of SMTP Servers The information that is transmitted from the base unit to your SMTP server such as a Microso...

Страница 11: ...ystem Change Default Passwords The first step toward securing Response Point is to change the default password of the base unit The default base unit password is admin which you use from Administrator...

Страница 12: ...umentation for instructions on creating firewall exceptions Security Certificates When you first log on to Administrator and connect to a base unit you are asked to establish a security relationship b...

Страница 13: ...al number of contacts stored on the base unit If your phone system is experiencing reduced performance ask users to reduce the number of contacts to those names and numbers that are called frequently...

Страница 14: ...d admin to a unique password Choose a strong password that you will remember Logon and Voicemail Passwords Assistant Employees also have a password for logging on and accessing their voicemail message...

Страница 15: ...trunking One touch Voice activated Dialing and Voicemail Access Automated Attendant for Directing Incoming Transfering Parking or Retrieving Calls Voicemail to E mail Forwarding 3 way Call conferencin...

Страница 16: ...Manual Section 1 Product Overview Hardware Overview Connections Power Receptor Receptor for the supplied power adapter Ethernet Port Used to connect the DVX 2000MS Base Unit through Ethernet cable to...

Страница 17: ...e power supply Local Network LEDs A solid light indicates a connection to an Ethernet enabled device on ports 0 4 This LED blinks during data transmission Compact Flash LED This LED blinks during data...

Страница 18: ...k of the DVX 2000MS Base Unit The power LED will light up to indicate proper connection Connect one end of the Ethernet cable to the LAN Port on the back of the DVX 2000MS Base Unit and connect the ot...

Страница 19: ...the DHP 125MS IP Phone The Power LEDs will light up to indicate proper connection Connect one end of the Ethernet cable to the LAN port on the IP Phone and connect the other end of the Ethernet cable...

Страница 20: ...one system Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the back of the gateway The power LED will light up to indicate proper connection Connect...

Страница 21: ...shown in Windows XP If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D setup exe where D represents the drive letter of your CD ROM drive N...

Страница 22: ...22 D Link DVX 2000MS User Manual Section 2 Installation Click Next to continue Accept the License Agreement and click Next to continue Click Next Click Next...

Страница 23: ...23 D Link DVX 2000MS User Manual Section 2 Installation Click Install to begin the installation Please wait while the InstallShield wizard installs Microsoft Response Point Administrator Click Install...

Страница 24: ...24 D Link DVX 2000MS User Manual Section 2 Installation Installation is complete click Finish to exit the wizard Click Finish...

Страница 25: ...e Point Administrator to start the program Select the DVX 2000MS base unit you just installed and click Connect Note A few seconds may pass If you don t see the DVX 2000MS base unit listed it s likely...

Страница 26: ...assword type the default password admin and click Connect Note It s recommended that you change this password soon for security purposes See page 89 for more information You have successfully logged o...

Страница 27: ...configure the DPH 125MS IP Phones Click the Phone System tab at the top of the screen if necessary In the Tasks panel under Phones click Add Phone to launch the Configure Phone Wizard Select the check...

Страница 28: ...u still do not see the phone make sure that the phone is connected to the LAN unplug the phone from the electrical outlet and plug it back in After plugging in the phone you may need to wait at least...

Страница 29: ...cknames or titles of the person who will use this phone You should specify nicknames and titles if you think callers will use when asking for this user In the Extension number box change the extension...

Страница 30: ...o exit the configuration wizard Repeat instructions on pages 27 through 30 to add additional phones Tip If you continue to configure more phones write down the last four digits of the MAC address loca...

Страница 31: ...int button on the phone and say the name of the person you want to call in this case the name of the phone user assigned to the phones you just configured To test the phones with the Microsoft Respons...

Страница 32: ...igure the gateway Click the Phone System tab at the top of the screen if necessary In the Tasks panel under Phone Service click Add Phone Service to launch the Configure Phone Service Wizard Select th...

Страница 33: ...on Select the D Link DVG 3104MS Gateway you just connected and click Next to continue Select the This Port Is Active check box Enter in a phone number or name associated with this line in the Descript...

Страница 34: ...34 D Link DVX 2000MS User Manual Section 2 Installation Enter a name for the phone line adapter and click Finish to complete the configuration Click Finish...

Страница 35: ...en the country code 1 for the United States and then an external phone number 2 Make sure the external number rings and you are connected to a person outside of your office To test the phone system wi...

Страница 36: ...nstall Response Point Assistant Insert the VoiceCenter CD in the CD ROM drive on the employee s computer using Response Point There should be a DPH 125MS IP Phone connected to this computer The step b...

Страница 37: ...37 D Link DVX 2000MS User Manual Section 2 Installation Click Next to continue Accept the License Agreement and click Next to continue Click Next Click Next...

Страница 38: ...38 D Link DVX 2000MS User Manual Section 2 Installation Click Install to begin the installation Please wait while the InstallShield wizard installs Microsoft Response Point Assistant Click Install...

Страница 39: ...on 2 Installation Installation is complete click Finish to exit the wizard Now take the VoiceCenter CD to various computers where DPH 125MS IP Phones are located and install Microsoft Response Point A...

Страница 40: ...r DPH 125MS IP Phone In Windows XP click Start All Programs and then click Microsoft Response Point Assistant to start the program In the Extension box type the extension number of the person who will...

Страница 41: ...may determine features such as the display of the voice message light The features of the phone that are affected by the primary user setting vary from one phone to another Some phones do not support...

Страница 42: ...e user Diane Margheim representing the person Diane Margheim Person users are assigned to one extension number When a call is directed to a person user all of the phones to which that user is assigned...

Страница 43: ...eral people play the role of receptionist in your business Location The most abstract type of user is one that represents a location In some cases a caller may want to reach a location such as a break...

Страница 44: ...o with Extension 101 may own the phone and be assigned as an alternative user Calls routed to either extension number 200 or 101 would cause the phone to ring What Is a Phone Line In Response Point a...

Страница 45: ...scenario similar to your office and then consider the set of features that might meet your business needs The example scenarios include the following Margie s Travel which has one large office space f...

Страница 46: ...eptionist can t understand a caller s request Using Assistant add or import contacts into Response Point This would be useful for example so that agents can voice dial phone numbers that they call fre...

Страница 47: ...tion The phone system administrator for Fourth Coffee might consider configuring the following features with Response Point Receptionist Plan so that the receptionist primarily answers incoming calls...

Страница 48: ...der configuring the following features with Response Point Multiple Phones Ring Plan a type of Receptionist Plan so that all phones ring when calls comes in and all calls are answered by a person Afte...

Страница 49: ...led A call routing plan determines who gets calls as they come into the Microsoft Response Point phone system Possible call routing plans include Automated Receptionist Plan An automated voice answers...

Страница 50: ...the Receptionist Plan and customize it so that if your receptionist is not available to answer incoming calls are forwarded to another user or to the Automated Receptionist You can specify that multip...

Страница 51: ...inistrator includes three main pages and possibly a fourth page that may be supplied by the manufacturer of your phone system The exact name of that fourth button and page will vary with each manufact...

Страница 52: ...only Call history lets you monitor call activity so that you can analyze business trends patterns and expenses Click to Click allows you make calls from the Assistant by double clicking a name in the...

Страница 53: ...POTS or traditional phone service is established through a landline based connection using standard phone jacks and cables To use this voice service you will need at least one phone line adapter for...

Страница 54: ...vice Wizard and click Finish Editing VoIP Service Edit VoIP service options by making changes to the appropriate pages of the Configure VoIP Service Wizard For example you can change the direct dial n...

Страница 55: ...ponse Point user who should receive the incoming calls associated with these numbers Calls to direct dial numbers go directly to the assigned user without going through the receptionist or Automated R...

Страница 56: ...rading all applicable devices configured in the phone system Or you might decide to only upgrade individual phones and adapters To upgrade all or one device you ll use same wizard which opens when you...

Страница 57: ...pare the new firmware version against the current one so that you don t accidently apply the upgrade to the wrong device Upgrading selected devices is an advanced task so it s a good idea to do this w...

Страница 58: ...leave a message when you were on vacation Calculate billable hours You can track the length of your phone calls Did you count all of the hours you spent on the phone with a particular client Collect m...

Страница 59: ...how list choose the type of call to view 3 In the Show calls to and from user list choose a user to view 4 Wait for Administrator to load your selections and display the results in the Call informatio...

Страница 60: ...able calls Incoming calls All users Save to CSV file and see Source Name Number How many minutes are spent on a call Calls of a specific duration Today Incoming and outgoing calls person user To From...

Страница 61: ...not from where the audio file begins Therefore callers waiting in park hear the same thing at the same time Note If your hardware doesn t have analog jack you will only be able to configure the defau...

Страница 62: ...e click Refresh at the bottom of the Tasks list For example if you just added a phone and it doesn t immediately appear on the Phone System page click Refresh to see it Options Add Phone Start a wizar...

Страница 63: ...Edit Phone Service Displays some of the wizard pages and dialog boxes as needed to edit the phone service that you ve already configured Remove Phone Service Remove the phone service by uninstalling t...

Страница 64: ...arnings about the base unit appear View Storage Space Details Displays a report on how much total storage space there is how much space is used by stored voice messages on the base unit and how much s...

Страница 65: ...copy will not contain the configuration settings and voicemail files made since the backup was created Restoring a backup also results in the phone system being down for a short time So it s best to r...

Страница 66: ...nual Section 2 Installation Storage space Reports the amount of permanent memory available on the base unit to store voicemail files contacts and other settings as follows Event log Reports a summary...

Страница 67: ...plays the IP address of the base unit MAC address Displays the MAC address of the base unit Base unit software version Displays the version of the base unit software Base unit platform version Display...

Страница 68: ...ogram Options Choose How to Answer Calls Specify the Automated Receptionist Plan or the Receptionist Plan for call handling Configure Automated Receptionist Properties Specify settings for the Automat...

Страница 69: ...r upgrades Administrator and then connects to the base unit for the first time The base unit was upgraded from another computer other than the one on which this copy of Administrator is currently runn...

Страница 70: ...if your phone system has many users and phones So don t be alarmed if some time passes during an upgrade In addition the base unit will restart in the process The end result of this process is that bo...

Страница 71: ...antee that Response Point will not delete a voice message after 15 days you should choose to receive voice messages as e mail attachments Voice messages sent as e mail attachments are not stored on th...

Страница 72: ...unit you can configure Response Point to send your voice messages as e mail attachments With this configuration your voice messages are stored in your e mail program instead of on the base unit How do...

Страница 73: ...Unit button 2 Review information under the Status of Base Unit Storage Space Use and Properties sections 3 Click available options in these sections or in the Tasks panel for more information about t...

Страница 74: ...the base unit and call routing plans You ll learn step by step instructions for managing these components of Response Point and how to set up a phone system configuration that s best for your busines...

Страница 75: ...page and click Next 4 On the What phone do you want to add page click the phone you just connected Note If you do not see the phone that you just connected click Refresh in the Tasks panel If you sti...

Страница 76: ...irm the identity of the phone If the options are unavailable click Next 4 On the Who will receive calls on this phone page make any changes that you want including changing the primary user of the pho...

Страница 77: ...the phone through Administrator just unplug it instead When the phone is unplugged the base unit reports that it is no longer responding and flags it on the Phone System page of Administrator However...

Страница 78: ...User Properties dialog box To add a Response Point user 1 Click the Phone System button 2 In the Tasks panel under Users click Add user The New User dialog box will appear 3 On the Identification tab...

Страница 79: ...s To edit a Response Point user 1 Click the Phone System button 2 In the Tasks panel under Users click Edit user 3 In the Select a user to edit list click the name of the user that you want to edit an...

Страница 80: ...m from Response Point Note You cannot remove users if they are assigned to a phone You must first edit the phone to remove the user from it and then follow the instructions that follow To remove Respo...

Страница 81: ...individual s primary extension number To specify a person s name for incoming calls 1 Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Click...

Страница 82: ...peak to the Receptionist or the Secretary To specify job role name for incoming calls 1 Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Clic...

Страница 83: ...Lunch Room or Break Room To specify a location name for incoming calls 1 Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Click the Identifi...

Страница 84: ...d Billing by some callers To specify a group name for incoming calls 1 Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Click the Identificat...

Страница 85: ...tory 1 Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Click the Identification tab 4 Select the List this user and extension number in the...

Страница 86: ...o specify that the user s name and extension number are available or not in the directory To enable the directory 1 Click the Call Routing button 2 In the Tasks panel click Configure Automated Recepti...

Страница 87: ...pecify that the user s name and extension number are available or not in the directory To disable the directory 1 Click the Call Routing button 2 In the Tasks panel click Configure Automated Reception...

Страница 88: ...il settings and greetings using Assistant You can specify a number of settings to control how employees initially receive voicemail messages including whether they ll listen to messages on their phone...

Страница 89: ...Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Click the Voicemail tab 4 Decide whether the user will receive voice messages by phone or as...

Страница 90: ...ttings 1 Click the Phone System button 2 In the Tasks panel under Users click Add User or Edit User as appropriate 3 Click the Voicemail tab 4 Under Voicemail greeting callers will hear for this user...

Страница 91: ...ord which they can do using Assistant As the phone system administrator you cannot set or change a user s password but you can reset it to its default value using Administrator To reset an extension n...

Страница 92: ...calling parties The phone line adapter listed on the Phone System page translates analog signals to phones and digital information back to analog signals when calls are sent out over landline phones T...

Страница 93: ...l signals from the phone system and translates them to analog signals that can be sent over landlines To place outbound calls you must first dial 9 and then the phone number To add phone service 1 Cli...

Страница 94: ...pages of the Configure Phone Service Wizard For example you can block outbound calls on a line To edit phone service 1 Click the Phone System button 2 In the Tasks panel under Phone Service click Edit...

Страница 95: ...ou want to remove 2 In the Tasks panel under Phone Service and click Remove Phone Service 3 If you have more than one phone line adapter configured in the phone system you will be prompted to select w...

Страница 96: ...tore or upgrade action was completed You can also see when an employee attempted to log on with an incorrect password and other such events Some events are monitored in other parts of the program as w...

Страница 97: ...re of the following Delete their voicemail or switch to receiving voicemail as e mail Delete contacts that they don t use often for voice dialing or phone numbers they ve configured for Bypass Recepti...

Страница 98: ...e space detail 1 Click the Base Unit button 2 In the Tasks panel under Status click View Storage Space Detail 3 Review Storage Space Summary and Voicemail Storage Used by User to determine if you need...

Страница 99: ...For a password to be strong it should be at least seven characters long Because of the way passwords are encrypted the most secure passwords are 7 or 14 characters long Your password should contain l...

Страница 100: ...propriate and click OK To verify that the server name and connection information is correct 1 Configure your user account in the Assistant program to send voice messages as e mail attachments 2 Call y...

Страница 101: ...When you confirm the changes that you want to make the base unit will restart which could take several minutes Notify users that incoming calls will not get through and active calls may be disconnect...

Страница 102: ...nfiguration files and voicemail files may contain confidential information such as the names of employees personal voice messages and so forth So it s important to store this file in a secure location...

Страница 103: ...eed to transfer a configuration from the old one to the new one When restoring a backup onto a base unit other than the one from which the backup was made all passwords will have to be reset In partic...

Страница 104: ...outing Plans Setting Up a Call Routing Plan There are three basic plans or methods for how incoming calls are handled These include Automated Receptionist Plan the Microsoft Response Point phone syste...

Страница 105: ...omated Receptionist may not be able to recognize what a caller is saying It is good idea to specify a user as the operator to handle these situations You can also specify what greetings the automated...

Страница 106: ...ick Choose How to Answer Calls 3 Click the Receptionist Plan and then select the person who will receive incoming calls 4 Click OK Note You can customize this plan by specifying call forwarding for th...

Страница 107: ...is saying It is good idea to specify a user as the operator to handle these situations To specify an Operator 1 Click the Call Routing button 2 In the Tasks panel click Choose How to Answer Calls 3 Cl...

Страница 108: ...f the receptionist doesn t pick up an incoming call in three rings someone else will answer one of the other phones that are ringing Do the following to set up a Multiple Phones Ring Plan in your offi...

Страница 109: ...o perform this role To assign a job role user to a phone 1 Click the Phone System button and click Edit Phone 2 Choose a phone used by someone who is assigned to answer phones and click OK in the Admi...

Страница 110: ...ll Routing button and click Choose How to Answer Calls 2 Click Receptionist Plan and select the job role user in this example Receptionist in the list 3 Click OK in the Choose How to Answer Calls dial...

Страница 111: ...tomated Receptionist may not be able to recognize what a caller is saying It is good idea to specify a user as the operator to handle these situations You can also specify what greetings the Automated...

Страница 112: ...el click Configure Automated Receptionist Properties 3 Select the Welcome greeting check box 4 Click Configure and decide whether you want to use the system provided greeting record a custom greeting...

Страница 113: ...rsion When recording speak the entire phrase at a consistent moderate speed If you speak too quickly your callers may have difficulty understanding what you said If you speak too slowly regular caller...

Страница 114: ...saving it call into your business so that you can experience it as callers will experience it Try to imagine how your callers will react to it Is it too short or too long Is it easy to understand Beca...

Страница 115: ...users is sorted first by conflicts For example if two employees have used Bypass Receptionist for the same incoming phone number these conflicts are grouped together at the top of the table Non confli...

Страница 116: ...rnal Access feature allows you to access Response Point from a remote phone from which you can transfer calls voice dial contacts check voicemail and so forth Note When the Automated Receptionist answ...

Страница 117: ...el under Users click Add User or Edit User as appropriate 3 Click the Call Forwarding tab 4 In the Within box specify how many rings or how much time should pass before the call is forwarded 5 In the...

Страница 118: ...top where you can open or exit the program as well as see incoming call notifications Log Off disconnects Assistant from the base unit and logs you off the program Exit logs you off of Assistant and e...

Страница 119: ...box displays the version of Assistant you are running and the version of the base unit to which Assistant is connected When logging on to Assistant you may see a message that the version of the base u...

Страница 120: ...dress and asks you to compare it to the MAC address located on the sticker affixed to the bottom of the device If you have access to the base unit you can do the comparison If not accept the certifica...

Страница 121: ...ur name for incoming calls 1 On the Settings menu click Identification 2 In the First name and Last name boxes type the name callers will most likely use when calling you 3 In the Title list select a...

Страница 122: ...2 boxes type other group names if necessary 4 Click OK in the User Properties dialog box Specifying a Group Name Callers to the phone system may request to speak with someone serving in a job role by...

Страница 123: ...me box type the term callers will mostly likely use when calling this location 3 In Alternate name 1 and Alternate name 2 type other names for this location if necessary 4 Click OK in the User Propert...

Страница 124: ...to external callers only if the phone system administrator enables the directory To publish your name and extension number in the directory 1 On the Settings menu click Identification 2 Select the Li...

Страница 125: ...calls Manual dialing works well if you re working at your desk in the office and you want to quickly dial the number of a coworker or personal contact that you ve memorized Using Manual Dialing You c...

Страница 126: ...ry To voice dial an internal call 1 Press the Response Point button 2 Speaking clearly say the name of the person you want to contact Voice Dialing an Internal Call Similar to a internal call you can...

Страница 127: ...tically If you think you will be away from the phone for a long time park the call instead Answering a Call If you re handling incoming calls or if you want to hand off a call to someone else transfer...

Страница 128: ...and that employee parks the call and then you put the call on hold the connection will be terminated when the employee you called retrieves the call To park and retrieve a call 1 Press the Response P...

Страница 129: ...menu click Call Forwarding 2 In the Within box specify how many seconds and approximate rings should pass before the call is forwarded 3 In the Do the following box click one of the methods to specify...

Страница 130: ...e with one another For example the front office can use the PA system to communicate with employees in the warehouse as in Diane there is a customer here to see you You can use the PA feature if you h...

Страница 131: ...ations Which user owns the phone determines which extension numbers receive call notifications For example if you are the phone owner of No phones you will receive call notifications for your extensio...

Страница 132: ...ted contact store such as Outlook Windows Address Book for Windows XP or Windows Contacts for Windows Vista if any To set your call notifications 1 On the Settings menu click Notifications 2 If you wo...

Страница 133: ...Address Book for Windows XP or Windows Contacts for Windows Vista It s a best practice to import only those contacts that you use regularly Importing unnecessary contacts consumes memory which may aff...

Страница 134: ...that you want to add 3 After entering the information click OK 4 Click OK in the User Properties dialog box To edit contacts 1 On the Settings menu click Contacts 2 In the Name for Voice Dialing colu...

Страница 135: ...s but your personal limit of 1100 has been reached you must delete contacts that you use infrequently before adding the new ones To delete contacts 1 On the Settings menu click Contacts 2 In the list...

Страница 136: ...or from a phone in a remote location Voicemail You can specify a number of settings to control how you will receive voice messages including whether you ll listen to messages on your phone or receive...

Страница 137: ...cemail 1 On the Settings menu click Voicemail 2 Decide whether to receive your voice messages by phone or as an e mail attachment or both 3 Under Message retrieval select the option you want If you se...

Страница 138: ...proceeding to change voicemail settings To change voicemail settings 1 On the Settings menu click Voicemail 2 Under Voicemail greeting callers will hear for this user click Specify Voicemail Greeting...

Страница 139: ...te speed If you speak too quickly your callers may have difficulty understanding what you said If you speak too slowly regular callers may get impatient waiting for the greeting to finish before they...

Страница 140: ...ving it call into your business so that you can experience it as callers will experience it Try to imagine how your callers will react to it Is it too short or too long Is it easy to understand Becaus...

Страница 141: ...efault password is 9999 4 Listen to the instructions and select the number of the option that you want Important Voice messages that you retrieve by phone are stored on the base unit for up to 30 days...

Страница 142: ...anged it the default password is 9999 5 Listen to the instructions and select the number of the option that you want Important Voice messages that you retrieve by phone are stored on the base unit for...

Страница 143: ...ew your voice messages from an e mail program 1 Open your e mail program 2 Open the e mail message with a voicemail attachment 3 Double click the WAV file that contains the voice message to listen to...

Страница 144: ...t are still experiencing problems logging on to the base unit there may be a number of reasons including hardware or software problems You can try the following Log on again to see if the error has cl...

Страница 145: ...hat while you re restarting the base unit the phone system can t receive or place calls and existing calls may be dropped Why can t I see the phone that I just configured on the Phone System page If t...

Страница 146: ...ge and confirm that more than 75 MB of storage space is still available To ensure that the minimum storage space is always available for Response Point files the base unit will delete Response Point f...

Страница 147: ...using Administrator your firewall might be configured to block communication with this program Make sure that you have set up an exception that allows the Administrator program to communicate through...

Страница 148: ...such as a shared printer 3 Restart the computer on which Assistant is running and log on again 4 Log on to Assistant from another computer 5 Report the problem to your phone system administrator Ask i...

Страница 149: ...message in the Junk E Mail or Deleted Items folder Add the sending e mail address to the list of approved senders so that messages from the base unit do not get filtered as junk e mail in the future...

Страница 150: ...to not work Your business does not receive caller ID information from the phone company The person calling you has his or her caller ID blocked The phone number entered for the contact does not match...

Страница 151: ...using Assistant appear in the incoming call notification window This condition may occur if the information exchanged between Assistant and your contact store that is Outlook Windows Address Book or...

Страница 152: ...automatically To verify your IP address please follow the steps below Click on Start Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP addre...

Страница 153: ...Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your acce...

Страница 154: ...irectory Configuration Easy Customization by the End user Call Forwarding Rules Management Administration Seamless Self setup Administration Novice Self install of Phone System in Less than 30 Minutes...

Страница 155: ...rk of Microsoft Corporation in the United States and or other countries Windows is a registered trademark of Microsoft Corporation in the United States and other countries Other trademarks or register...

Страница 156: ...000MS Hardware Revision located on the label on the bottom of the base unit e g rev A1 Serial Number s n number located on the label on the bottom of the base unit Please check the D Link support site...

Страница 157: ...der this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price pa...

Страница 158: ...nsee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software...

Страница 159: ...d return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is N...

Страница 160: ...EMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PUR...

Страница 161: ...hanges or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Oper...

Страница 162: ...VX 2000MS User Manual Appendix F Registration Version 1 2 October 15 2008 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights...

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