D-Link VoiceCenter DVX-2000MS, Руководство пользователя

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10 D-Link DVX-000MS User Manual
Section - Troubleshooting
Why doesn’t the Response Point
™
confirmation prompt fill in the name of the person I asked to voice dial?
If you use voice dialing to say (for example), “Call Denise Smith at work,” the confirmation prompt should say, “Dialing
Denise Smith at work.” However, if the text-to-speech feature in Windows XP is not working, you may hear “Dialing
(silence) at work” instead. Refer to the Windows documentation for more information about the speech recognition
and text-to-speech feature.
Where did my contacts go?
If storage space on the base unit is nearing capacity, Response Point deletes files, including contact files. See your
phone system administrator for assistance.
I set up a contact to bypass the receptionist but it’s not working. What’s wrong?
The Bypass Receptionist feature relies on caller ID from incoming calls in order to function correctly. The following
conditions may cause the Bypass Receptionist feature to not work:
• Your business does not receive caller ID information from the phone company.
• The person calling you has his or her caller ID blocked.
• The phone number entered for the contact does not match the phone number received from the phone company
when the contact calls you. For example, the phone number for the contact may not have the area code.
• The phone system administrator may have disabled the Bypass Receptionist feature for the phone system.
Why can’t I record my voice prompts using the text-to-speech (TTS) program that I’ve chosen in Windows?
Response Point automatically uses Microsoft Anna to record your sound files. If this text-to-speech program is not
available, Response Point chooses another Microsoft TTS program that comes with your operating system, regardless
of which TTS program you’ve manually specified in Windows.
What should I do if I’m having trouble voice dialing a personal contact?
If you’ve repeatedly tried to voice dial a particular personal contact, and each time the Automated Receptionist says
“invalid location,” use Assistant to remove the contact from the phone system, re-add the contact, and then try placing
your call again.