D-Link DVG-3104MS - VoiceCenter PSTN Gateway, Руководство пользователя

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D-Link DVX-000MS User Manual
Section - Installation
To view a specific call history log
1. In the
Interval to show list
, choose a timeframe to view.
2. In the Types of calls to show list , choose the type of call to view.
3. In the
Show calls to and from user
list, choose a user to view.
4. Wait for Administrator to load your selections and display the results in the Call information table.
5. Click
Save
to create a CSV file, which displays more advanced information.
6. Review the following table for guidance on analyzing, filtering, and sorting specific call information.
To view a specific call history log
1. In the Interval to show list , choose a timeframe to view.
2. In the
Types of calls to show list
, choose the type of call to view.
3. In the Show calls to and from user list, choose a user to view.
4. Wait for Administrator to load your selections and display the results in the Call information table.
5. Click
Save to create a CSV file, which displays more advanced information.
6. Review the following table for guidance on analyzing, filtering, and sorting specific call information.
If you want to know Search for Filter lists by View results by
Are employees making
appropriate calls? Calls made by a
specific person user All available calls,
Outgoing calls,
<person user> To and Minute column
Are customers reaching
the appropriate
departments? Calls received by a
specific group user All available calls,
Incoming calls,
<group user> From column
Which customers are
being called frequently
or infrequently? Calls to a specific number All available calls,
Outgoing calls, All users
From column