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Frequently Asked Questions

DVG-2101S User Manual

53

Q: What can I do if I forgot my password?
A:

If you forgot your password, you must reset your VoIP Adapter.

Unfortunately this process will change all of your settings back to the factory
defaults.

To reset the VoIP Adapter, locate the reset button on the rear panel of the unit.
With the VoIP Adapter powered on, use a paperclip to hold the button down for
10 seconds. Release the button and the VoIP Adapter will go through its reboot
process. Wait about 1 minute to access the VoIP Adapter. The default IP
address is 192.168.1.150. When logging in, the username is admin and leave
the password box empty.

Q: How can I check if my IP address is correct for logging in?
A:

After you install your DVG-

2101S, by default, the TCP/IP
settings should be set to obtain
an IP address from a DHCP
server automatically. To verify
your IP address, please follow
the steps below.
Click on

Start

>

Run

. In the

run box type

cmd

and click

OK

.

At the prompt, type

ipconfig

and press

Enter

.

This will display the IP address, subnet mask, and the default gateway of your
adapter.

If the address is 0.0.0.0, check your adapter installation, security settings, and
the settings on your Adapter. Some firewall software programs may block a
DHCP request on newly installed adapters.

If you are connecting to a wireless network at a hotspot (e.g. hotel, coffee shop,
airport), please contact an employee or administrator to verify their wireless
network settings.

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Содержание DVG-2101S

Страница 1: ...DVG 2101S VoIP Telephone Adapter User Manual Version 1 00 November 5 2007 ...

Страница 2: ...ture 21 SIP Setting 23 Digit Plan 24 Digit Map 27 Dial Prefix 29 Codec 30 Phone Setting 31 DNS 32 DYNAMIC DNS 33 QOS 34 VPN 35 Dialing out Settings 35 MAINTENANCE 37 SYSTEM 37 Configuration 37 Auto Provision 38 SNMP for SNMP model only 39 Log Setting 40 FIRMWARE UPDATE 41 ACCESS CONTROL 42 PING TEST 43 STATUS 44 DEVICE INFORMATION 44 VOIP STATUS 45 CDR STATUS 46 VPN STATUS 47 NETWORK STATUS 48 SYS...

Страница 3: ...rk devices It can be configured and monitored using a web browser This VoIP Telephone Adapter can reduce or eliminate long distance or inter office phone charges by routing calls over the Internet or any IP network Corporations can also enjoy the benefits of network consolidation and reduction of leased lines by relying on the Internet service providers to deliver toll quality voice communications...

Страница 4: ...nfiguration with Interactive Voice Prompts Automated Provisioning Upgrade via HTTPS HTTP TFTP FTP IVR SNMP V1 V2C TR 069 include TR 104 optional z Call In Call Out Voice over IP Call IP Address Calling Three Way IP to IP Conference Call z Call Features Call Forwarding No Answer Busy Unconditional Call Transfer Unattended Attended Call Waiting Call Pickup Call Hold Call Back On Busy Call Return Thr...

Страница 5: ...dance 600 900 complex Impedance Failover SIP Proxy server registrations T 30 FAX pass through T 38 real time FAX relay Caller ID DTMF FSK Bellcore FSK ETSI detection and generation by country select Telephone book Voice Codec Feature G 711 u law a law G 723 1 iLBC optional G 726 G 729 A B VAD Voice Activity Detection CNG Comfort Noise Generation G 165 G 168 Echo Cancellation Silence Suppression De...

Страница 6: ...s LED will light solid if the device provisions successfully This LED will flash during provisioning and light off if provisioning fails Phone LED This LED will light solid when the telephone is off hook A fast blinking LED indicates an incoming call and a slow blinking LED indicates a message is waiting This LED will light off if the phone connected to the phone port is on hook WAN LED This LED w...

Страница 7: ...cable RJ 11 WAN Port Connects to your broadband modem using an Ethernet cable Reset Button Use a paper clip to 1 Press 1 2 seconds to enable IVR 2 Press 4 6 seconds to reset this unit 3 Press 8 10 seconds to restore this unit s factory default settings Power Receptor Connects to the provided power adapter ...

Страница 8: ...e blue provided in this package to a LAN or Ethernet port on your Cable DSL modem If there are no Ethernet ports available on your modem you should include a router in your network setup see diagram on the next page 4 Attach the other end of the provided Ethernet cable to the WAN port of the DVG 2101S 5 Attach one end of the provided phone cable gray to a standard analog telephone 6 Attach the oth...

Страница 9: ... of this Ethernet cable to a LAN port on your existing router 7 Be sure that the Ethernet cable that is plugged into the WAN port of your existing router is still plugged into your Cable DSL Modem 8 Unpack the phone cable gray that came with the DVG 2101S Attach one end of this cable to a standard analog telephone 9 Attach the other end of this cable to the PHONE port on the rear of the DVG 2101S ...

Страница 10: ...gured to work behind a router Be sure to change your computer s IP settings to DHCP to automatically be assigned an IP address from the DVG 2101S regardless of what type of Internet connection you have Please refer to your Network Interface Card s manual for more detailed information ...

Страница 11: ...eb browser to configure the VoIP Adapter you must make sure it has a valid Ethernet connection to a PC or LAN via its LAN port Access the configuration utility to check the LAN port by entering the IP Address into your web browser address field Set your PC s IP address to 192 168 1 1 and the subnet mask to 255 255 255 0 The default gateway and primary DNS server IP addresses should be the LAN IP a...

Страница 12: ...n password during this step or just leave them the same as the default values Click Next Click Setup Wizard Step 2 Select your time zone from the drop down list Then select a NTP time server or configure your preferred time server The Setup Wizard will guide you through the quick setup steps ...

Страница 13: ...you selected Static IP enter the IP address subnet mask and gateway supplied by your ISP Step 3 1 If you selected Dynamic IP you may enter the host name in the field Step 3 1 1 Static IP users have to set the DNS address Click Next Click Next Click Next ...

Страница 14: ...he DVG 2101S Once the adapter is finished rebooting turn on your modem and allow up to 2 minutes to connect to your ISP Step 4 Enable and configure your SIP account phone port with the settings provided by your ISP ITSP Click Next Step 3 1 If you selected PPPoE enter your username and password supplied by your ISP ...

Страница 15: ...device to establish your broadband Internet connection Your Internet Service Provider ISP should provide the necessary information to you when you subscribe to the Internet access service Dynamic IP Choose Dynamic IP if the VoIP Adapter obtains its WAN IP address from a DHCP server Host Name Input the host name of the DHCP server ...

Страница 16: ...s provided to you by your ISP You should enter the IP address subnet mask and gateway address in this page and enter the DNS addresses in the DNS page which is under the Advanced tab IP Address Input the public IP Address provided by your ISP Subnet Mask Input your Subnet mask All devices in the network must have the same subnet mask Gateway Input the public IP address of the ISP to which you are ...

Страница 17: ...affic is passing through The setting 0 minute means the VoIP adapter will never disconnect from the ISP Auto Reconnect Check this checkbox to allow the VoIP Adapter to re establish the connection if it is terminated by the ISP However if the connection is terminated under any other conditions i e by Idle Timeout or manual disconnect the VoIP Adapter will not re establish the connection This box is...

Страница 18: ...e network you may manually enter the MAC address here MAC Address Clone Check this checkbox to enable the MAC Address Clone feature MAC Address Enter the MAC address you want to use You can find the MAC address of your PC from Start Run In the run box type cmd and click OK For Windows 9x ME type winipcfg at the prompt and press Enter The MAC address is listed as the Adaptor Address For Windows 200...

Страница 19: ... in order to establish an efficient networking environment Click Add button to configure static routing settings Network Destination Enter in the IP address of the specified network that you want to access using the static route Netmask Enter in the subnet mask for the specified network Gateway Enter in the gateway IP address of the specified network ...

Страница 20: ...e username is the part that comes before the symbol A username can be letters like in an e mail address e g account provider com or numbers like a telephone number e g 24680 provider com Authorization Name Enter the authorization name to authenticate your SIP account This is usually the same to your SIP account s user name Password Enter the password to authenticate your SIP account Proxy Server E...

Страница 21: ...e Add button to edit the phone book Phone Number Enter the phone number of your contact Display Name Enter a name to display on telephone set s LCD screen when there is an incoming call from your contact Distinctive Ring Select a distinctive ring type from the drop down list to classify the incoming calls into different categories such as family friends or colleagues SIP URL Enter the SIP URL of y...

Страница 22: ...er ensures the time based client filtering features and system log entries are based on the correct localized time Automatically synchronize with Internet Check this checkbox and then select the preferred time server s from the drop down NTP Time Server list Time Zone Select the time zone where you reside from the drop down list Enable Daylight Saving Check this checkbox if your location uses dayl...

Страница 23: ...e phone number to forward all incoming calls to regardless of any other conditions Forward Busy Check the checkbox and enter the phone number to forward all incoming calls to if the phone port is busy Forward No Answer Check the checkbox and enter the phone number to forward all incoming calls to if the call is not answered You must also enter the number in seconds that the VoIP Adapter should wai...

Страница 24: ...the checkbox to enable making conference calls Call Back On Busy Check the checkbox to enable call back on busy when the number you dialed is busy PSTN Fail Over Relay Check the checkbox to enable PSTN fail over relay when the Internet connection is not available You can only activate either Warm Line or Hot Line If you check both of them Hot Line s priority is always prior to Warm Line Examples o...

Страница 25: ...fies the start port for the RTP stream The default value is 40000 RTP End Specifies the end port for the RTP stream The default value is 50000 STUN Enable or disable the STUN server feature Server Address Enter the STUN server IP address if you enabled the STUN server feature NAT Keep Alive Time Check the checkbox and enter the time period for the NAT to keep alive Rport Check this checkbox to use...

Страница 26: ...ct all anonymous calls DTMF Info Type Check this checkbox to use DTMF Dual Tone Multi Frequency to send out the Caller ID Digit Plan This page enables you to set up rules for the digit waiting time and the digit plan A digit plan is also known as a dial plan A digit plan is a string of characters that governs the way the VoIP Adapter processes inputs received from the telephone keypad This include...

Страница 27: ...ption A pair of brackets is used to enclose digit and character for special usage such as add prefix to the following digit s or replace the digits you dialed For example 111 123 means that when you press 123 on the keypad the VoIP Adapter will send out 111 123 123 911 means when you dial 123 the VoIP Adapter will send out 911 The means replace any digits within the brackets before the with the di...

Страница 28: ...cesses call features and the digit plan in the following sequence If you configure the dialing rules or behaviors in the VoIP Adapter as Rule 1 in dial prefix settings set 666 for IVR accessing Rule 2 in phone book settings set 666 to map to the URL abc domain com Rule 3 in the digit map set 666 to be replaced by 911 Rule 4 in the digit plan set 666 to be accepted and 911 to be restricted When the...

Страница 29: ...le4 Immediately send the dialing to the proxy or UA If the dialed numbers or characters do not match to the digit plan you will probably hear a busy tone from the telephone handset Digit Map This page enables you to set up rules for modifying dialed numbers or varying the dialing behavior depending on the number called The digit map specifies how to interpret digit sequences dialed by the user and...

Страница 30: ...here is the first part of the account number that you want to execute a special function according to the chosen mode by using the prefix number If you selected the mode Add Replace or Delete the OP number will be applied in this rule Min Len Set the minimal length of the dial number for applying the prefix number settings Max Len Set the maximum length of the dial number for applying the prefix n...

Страница 31: ...Advanced DVG 2101S User Manual 29 Dial Prefix This page allows you to configure your dialing policy You can change the default dial prefix settings to fit you dialing behavior ...

Страница 32: ...ps upstream if you would like to use G 711_A Priority There are five priorities for you to configure the codec priority in the order you preferred Priority 1 means the first priority and priority 5 means the last Codec Select the codec type from the drop down list Packetization Time Select the length of the digital voice segment that each packet holds The default is 20 millisecond packets Selectin...

Страница 33: ...you are not speaking This reduces the bandwidth the VoIP Adapter uses Comfortable Noise Generation The CNG Comfortable Noise Generation feature allows the VoIP Adapter to generate comfortable background noise to indicate that you are still on the line Echo Cancellation Enable the Echo Cancellation feature to eliminate the echo caused by the sound of your voice reverberating in the telephone transm...

Страница 34: ...ect to obtain DNS server address automatically or specify the DNS server s if you are provided DNS information by your ISP Primary DNS Address Enter the primary DNS IP address provided by your ISP Secondary DNS Address Enter the secondary DNS IP address provided by your ISP This is an optional DNS Address entry to be used if the primary DNS server fails ...

Страница 35: ...is device will automatically update your DDNS records whenever your IP address changes Server Address Enter your DDNS server s IP address provided by your DDNS service provider You can also select a pre defined DDNS service provider from the drop down list Host Name Enter the host domain name that you registered with your DDNS service provider Username or Key Enter the username or key for your DDN...

Страница 36: ...ces DiffServ flag VLAN ID Specify the VLAN ID from 0 to 4095 Priority Voice Data Indicate the priority of voice and data separately The higher the value the higher the priority If you configure data and voice with the same value it means they have the same priority You can set the voice priority to the highest value 7 in order to ensure the best voice quality ...

Страница 37: ... data between two computers across a shared or public network in a manner that emulates the properties of a point to point private link Dialing out Settings This page allows you to configure the dialing out setting to be IPSec Internet Protocol Security PPTP Point to Point Tunneling Protocol or L2TP Layer 2 Tunneling Protocol and its local IP and remote IP s Click the Add button to create a profil...

Страница 38: ...P or L2TP from the drop down list User Name Enter the user name for VPN connection Password Enter the password for VPN connection Server IP Enter the server IP for VPN connection and or check the checkbox to use the remote VPN gateway as the default gateway Remote LAN IP Enter the remote LAN IP for the VPN connection Remote LAN Mask Enter the remote LAN mask for the VPN connection ...

Страница 39: ...u to reboot the device while still keeping its current settings Backup Settings This feature allows you to save the device s current settings as a file on your PC Update Settings This feature allows you to update the device s current configuration with your previously saved files Restore Default Settings This feature allows you to force the device to perform a power reset and restore the original ...

Страница 40: ...ion criteria to be Only Power Up Interval or Disable Protocol Indicate the provision protocol supplied by your ISP from the drop down list IP Enter the IP address supplied by your ISP for the device to provision Port Enter the port number supplied by your ISP for the device to provision The default port number is 69 Provision Times Enter the number of times to provision Period Enter the period to ...

Страница 41: ...This page allows you to configure basic access control using passwords called community strings SNMP Version Select the SNMP version from the drop down list The VoIP Adapter supports both v1 and v2 protocols Read Community Enter the read community string for authorizing read only rights The default string is public Write Community Enter the write community string for authorizing read and write rig...

Страница 42: ...nd or download logs to your local drive TFTP Server IP Enter the IP address of a TFTP server Update Interval Enter the update interval in day s Max File Size Enter the maximum file size that can be accepted Log File Type Select the log file type either System Log or Network Statistics from the drop down list to download logs ...

Страница 43: ...ur Internet Service Provider prior to upgrading your firmware The update process takes several minutes to complete and your VoIP Adapter will reboot Please DO NOT power off your device before the update is complete Firmware File Name Enter the path and name or click the Browse button to locate the upgrade file then click the Update Firmware button You will be prompted to confirm the upgrade to com...

Страница 44: ...vely in this page The VoIP Adapter will log you out automatically after the web interface is idle for a period of time The default idle timeout value is 300 seconds You can change the time period if necessary Admin Current Password Enter the administrator s current login password Admin New Password Enter a new password for the administrator to login Confirm Password Re enter the new password for v...

Страница 45: ... you to perform a ping test This feature helps you to diagnose connection problems If you can ping an IP on the WAN side successfully you should be able to access the Internet IP Domain Enter the IP Domain you want to ping in the field below and then click the Ping button ...

Страница 46: ...101S User Manual Status 44 Status Device Information You can use the Device Info screen to view the connection status for the VoIP Adapter s WAN LAN interfaces current firmware and other related information ...

Страница 47: ...Status DVG 2101S User Manual 45 VoIP Status You can use the VoIP Status screen to view the phone port status ...

Страница 48: ...DVG 2101S User Manual Status 46 CDR Status You can use the CDR Call Detail Record Status screen to view the call history records of incoming and outgoing calls It stores up to 100 records ...

Страница 49: ...Status DVG 2101S User Manual 47 VPN Status You can use the VPN Status screen to view the VPN connection status ...

Страница 50: ...DVG 2101S User Manual Status 48 Network Status You can use the Network Status screen to view the routing table VoIP and network statistics to observe the current network conditions ...

Страница 51: ...Status DVG 2101S User Manual 49 System Log You can view all the records of events that have occurred on the VoIP Adapter ...

Страница 52: ...VG 2101S User Manual Help 50 Help Help Menu This help menu provides some information to help you know more details about the VoIP Adapter Select the item which you want to view to display the description ...

Страница 53: ...r 666 pound You will hear voice instructions through the handset Follow the system s instructions to set up or query the VoIP Adapter s settings To exit IVR mode simply hang up the phone The IVR function only supports DHCP and Static mode configuration other connection types need to be done via the web configuration interface If you pick up the handset and can not hear a tone or press 666 without ...

Страница 54: ...ned off the link light may not be on z Disable any Internet security software running on the computer Software firewalls such as Zone Alarm Black Ice Sygate Norton Personal Firewall and Windows XP firewall may block access to the configuration pages z Configure your Internet settings y Go to Start Settings Control Panel Double click the Internet Options Icon From the Security tab click the button ...

Страница 55: ...e password box empty Q How can I check if my IP address is correct for logging in A After you install your DVG 2101S by default the TCP IP settings should be set to obtain an IP address from a DHCP server automatically To verify your IP address please follow the steps below Click on Start Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP ...

Страница 56: ... choose is not in use on the network Set Default Gateway the same as the LAN IP address of your DVG 2101S 192 168 1 150 5 Click OK twice to save your settings Q I get a dial tone but when I dial any phone number I receive a busy signal A The unit may not have been properly configured with the correct account information in the web based utility 1 Access the web based utility by entering the IP add...

Страница 57: ...ice Voice service is prioritized over the data traffic When unit is connected directly to the modem Network Protocols Will route all standard protocols DHCP Dynamic Host Configuration Protocol server and client NAT Network Address Translation PPPoE PPP over Ethernet Client Network Management Manage functions through a web based configuration interface LEDs Power Provision Register WAN and Phone Di...

Страница 58: ...ion which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced r...

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