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D-Link DCS-935L User Manual
Section 6 - Troubleshooting
Troubleshooting
This section provides solutions to problems that may occur during the installation and operation of the DCS-935L. Review the following questions
and answers if you are having difficulty.
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a Web browser. You can see live video from the
www.mydlink.com
website. You can also view live video with a mobile device using the
mydlink Lite
app. Either way, you can view and manage
multiple cameras when you’re away from home.
To enable Remote Access, simply use the
mydlink Lite
mobile app to set up your camera and register it with mydlink. Refer to
“Mobile App Setup”
on page 18
.
2. What can I do if I forget my password?
If you forget your password, you must reset of your camera. Unfortunately, this process will change all your settings back to the factory defaults.
To reset your camera, use an unfolded paper clip to press and hold the RESET button for at least 10 seconds while your camera is powered on.
3. Why does the LED not light up?
The power supply might be faulty. Confirm that you are using the provided DC 5V power supply for this network camera. Verify that the power
supply is correctly connected. If the camera is functioning normally, the LED may have been disabled. See
LED Control
on the
Maintenance >Admin
page. (Refer to
“Admin” on page 44
for how to enable the LEDs.)
4. Why is the camera’s network connection unreliable?
There might be a problem with the network cable. To confirm that the cables are working, PING the address of a known device on the network. If
the cabling is okay and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please confirm the power for the devices are well connected and functioning properly.