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Before calling for service, please check this list of the most common problems.
Problem Check
The phone does not work
Are the Line Cord and AC adaptor connected properly?
Is the handset too far away from the base unit?
Is the battery pack weak? Charge the battery on the base
unit for about 15 hours.
The handset screen blinking
/malfunction.
The phone does not ring
Reset the handset by removing the battery pack & then
reinstall it again.
Check the RINGER setting.
Cannot dial
Do you have touch tone service?
Check the TONE/PULSE setting.
The audio sounds scratchy
Is the base unit located next to metal objects or
appliances? Try relocation.
CALLER ID doesn’t work
Do you have CALLER ID service?
No caller’s name
Does the CALLER ID service to which you subscribed
include the CALLING NAME DELIVERY feature?
You cannot hear or be heard
clearly
Increase the handset receiver volume (See page 31).
Caller’s information is not
registered
Did you or your answering machine answer calls before
the second ring?
Interference from wireless
networking device
Change the location of the wireless networking device
and/or the base of the cordless phone.
Switch the channel on the wireless networking device.
Please refer to the manual of your wireless networking
device, or consult a qualified technician on how to switch
the channel. For optimum results, switch to a mid transmit
range channel. (e.g. Channel 6 at 2.437GHz)
S AV E T H E S E I N S T R U C T I O N S
T R O U B L E S H O O T I N G