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Please refer to the following tips before you call for support service:
Problem(s) Possible
Cause(s)
Solution(s)
No dial tone is heard
when pressing
.
1.The base unit is not
properly connected to
the fixed line.
2.Too far from the base
unit.
3.Battery is low (low
battery icon is
displayed).
▪
Check the cables.
▪
Move closer to the base unit.
▪
Charge the battery.
When putting the
handset on the base
unit, no beep is
heard.
1.The handset is not
placed properly on the
base unit.
2.Charging contacts are
dirty.
▪
Take the handset off the base
unit and put it back again.
▪
Clean charging contacts with a
clean and dry cloth.
Battery icon remains
empty although the
handset has charged
for 24 hours.
1.Handset battery is
defective.
2.Handset is not placed
properly on the base
unit.
3.The power adapter is
not properly connected.
▪
Please contact your dealer to
purchase new rechargeable
battery.
▪
Check whether the power
adapter is properly connected
to the main point.
No display on the
screen.
1.Battery is uncharged.
2.The phone is not
properly connected.
▪
Charge the battery.
▪
Make sure your phone is
properly plugged in.
Bad audio quality
(crackles, echo, etc.)
1.Interference from nearby
electrical appliance.
2.Base unit is installed in
a room with thick walls.
3.The handset is too far
from the base unit.
▪
Move the nearby electrical
appliance to a different
location.
▪
Install the base unit in a
different room.
▪
Move closer to the base unit.
Cannot hear the other
party clearly / speaker
too quiet.
1.The volume is set to
minimum.
▪
Press
▲
/
▼
to adjust phone
volume.
TROUBLESHOOTING