User Guide
The Parental Controls that I have applied are not working properly. What can be the
reason?
Parental Controls may not work properly in either of the following scenarios.
Scenario 1
:
If the time zone configured in user-device(s) is different than that of NetGenie, the access-control
schedules you set do not work according to expectation.
Solution
:
You can synchronize the time in NetGenie with that of user-devices. To know how to set system
time, click
here
.
Scenario 2:
Your NetGenie is not connected with the Parental Control Server. Check connectivity by going to
System
Overview
.
Some of the reasons why NetGenie is disconnected are:
1. Your DNS Server is not working
Check DNS settings of NetGenie from
Network Settings
Internet.
2. Your ISP does not allow access to ports that NetGenie uses, namely TCP ports 53, 197,
443, 1197
In this case, contact
.
What does NetGenie offer under Intrusion Prevention System?
NetGenie’s Intrusion Prevention System is a signature-based system, which performs following
security checks to prevent your network from malicious traffic.
Protocol Anomaly Detection
Port Scan Prevention
Traffic Anomaly Detection
Web Protection
What is Port Forwarding? How can I configure port forwarding in NetGenie?
Port forwarding is useful when you want to keep unwanted traffic away from your network. It
allows you to use one IP Address for all external Internet communications and host multiple
servers (Web, FTP and Gaming) with different IPs and ports internally. It will hide service(s)
running on your network.
To configure port forwarding in NetGenie,
1. Log in to NetGenie with administrator credentials.
2. Go to
Security
Port Forwarding
.
3. Specify application name for which you want to create port the forwarding rule.
4. Select the applicable Protocol from the drop-down list.
5. Specify IP Address of the server where the application is hosted.
6. Specify Server (start) and External (end) ports for the application.
7. Click
Add Service
to create port forwarding rule.
