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70

Operations Guide

930279M

CyberData Corporation

Appendix C:  Troubleshooting/Technical 

Support

C.1 Frequently Asked Questions (FAQ)

A list of frequently asked questions (FAQs) are available on the VoIP Emergency Intercom product 
page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomemergency/faqs.html

Select the support page for your product to see a list of frequently asked questions for the 
CyberData product:

C.2 Documentation

The documentation for this product is released in an English language version only. 

 

You can download PDF copies of CyberData product documentation from the

 

VoIP Emergency Intercom product page at: 

http://www.cyberdata.net/products/voip/digitalanalog/intercomemergency/docs.html

Содержание 11035

Страница 1: ...VoIP Emergency Intercom Operations Guide Part 011035 Document Part 930279M for Firmware Version 6 0 8 CyberData Corporation 3 Justin Court Monterey CA 93940 831 373 2601...

Страница 2: ...r such products software firmware and or hardware CyberData Corporation reserves the right to make changes without notice to this manual and to any such product software firmware and or hardware OPEN...

Страница 3: ...an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the app...

Страница 4: ...hat is a safety policy or protection of property The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment It is the responsibility of the...

Страница 5: ...Corporation Revision Information Revision 930279M which corresponds to firmware version 6 0 8 was released on March 9 2011 and has the following changes Adds Section 2 5 Command Interface Adds Table 2...

Страница 6: ...e the Intercom Parameters 22 2 3 1 Intercom Web Page Navigation 23 2 3 2 Log in to the Configuration Home Page 24 2 3 3 Configure the Device 27 2 3 4 Configure the Network Parameters 30 2 3 5 Configur...

Страница 7: ...C 4 Warranty 71 C 4 1 Warranty RMA Returns within the United States 72 C 4 2 Warranty RMA Returns Outside of the United States 72 C 4 3 Spare in the Air Policy 72 C 4 4 Return and Restocking Policy 7...

Страница 8: ...This Product To identify the VoIP Emergency Intercom look for a model number label similar to the one shown in Figure 1 1 The model number on the label should be 011035 Figure 1 1 Model Number Label I...

Страница 9: ...tem Figure 1 2 Typical Installation Door Entry Access Control Door Strike VoIP Intercom VoIP Intercom IP Phone IP PBX Server Generic PoE Hub 1 2 3 4 5 6 Warning Electrical Hazard The VoIP Intercom enc...

Страница 10: ...ion sensor settings Network configurable relay activation settings Dial Out Extension supports the addition of comma delimited pauses before sending additional DTMF tones Network configurable micropho...

Страница 11: ...io Video Profile Facilitates autoprovisioning configuration values on boot Packet Time 20 ms Audio Encodings PCMU G 711 mu law PCMA G 711 A law 1 5 Supported SIP Servers The following link contains in...

Страница 12: ...Product Overview How to Identify This Product Operations Guide 930279M CyberData Corporation 5 1 7 Dimensions Figure 1 3 Dimensions 4 53 115 0 4 53 115 0 2 22 56 3 DIMENSIONS ARE IN INCHES MILLIMETER...

Страница 13: ...Product Overview How to Identify This Product Operations Guide 930279M CyberData Corporation 6 1 8 Label Size Figure 1 4 Label Size 0 225 2 110 0 000 1 940 2 110 0 775 0 575 0 000 0 825 0 875 R0 100...

Страница 14: ...stalling the VoIP Emergency Intercom 2 1 Parts List Table 2 1 illustrates the SiP VoIP and PoE Speaker parts Table 2 1 Parts List Quantity Part Name Illustration 1 Intercom Assembly 1 Installation Qui...

Страница 15: ...ccept a wire range from 16 AWG to 26 AWG Note As an alternative to using PoE power you can supply 5 VDC at 1000 mA into the terminal block Figure 2 5 VoIP Intercom Connections Alternate Power Input 1...

Страница 16: ...ormance with RFC2833 DTMF generation Figure 2 6 Auxiliary Relay Wiring Diagram Warning Electrical Hazard The VoIP Intercom enclosure is not rated for any AC voltages Warning Electrical Hazard This pro...

Страница 17: ...10 2 2 3 Identifying the VoIP Intercom Connectors See the following Figures and Tables to identify the connectors and functions Figure 2 7 J2 J5 and J6 Connector Locations Table 2 2 Connector Functio...

Страница 18: ...unction J1 PoE Network Connection RJ 45 ethernet J3 Terminal Block see Figure 2 5 J4 Factory Only J8 Factory Only JP0 Factory Only JP1 Factory Only JP2 Factory Only JP3 Factory Only JP4 Factory Only J...

Страница 19: ...n incoming call or a call that was initiated by you 2 2 4 2 Call Button LED Function Upon initial power or reset the Call Button LED will illuminate When the software has finished initialization the C...

Страница 20: ...t cable or power supply The square green Link light above the Ethernet port indicates that the network connection has been established see Figure 2 10 and Figure 2 11 The Link light changes color to c...

Страница 21: ...oIP Emergency Intercom Parts List Operations Guide 930279M CyberData Corporation 14 2 2 5 1 Verify Network Activity The square yellow Activity light blinks when there is network activity Figure 2 11 N...

Страница 22: ...witch When the Intercom is operational and linked to the network use the Reset Test Function Management RTFM switch Figure 2 12 on the Intercom board to announce and confirm the Intercom s IP Address...

Страница 23: ...have an Intercom that has an RTFM switch then see Section 2 2 7 1 Intercom with an RTFM Switch If you have an Intercom that has a jumper and does not have an RTFM switch then see Section 2 2 7 2 Inte...

Страница 24: ...orporation 17 2 2 7 2 Intercom with a Jumper and No RTFM Switch 1 If you have an Intercom with a jumper and no RTFM switch then install a jumper on JP11 See JP11 in Figure 2 14 2 Wait until the IP add...

Страница 25: ...2 8 1 Intercom with an RTFM Switch If you have an Intercom that has a jumper and does not have an RTFM switch then see Section 2 2 8 2 Intercom with a Jumper Note Each Intercom is delivered with facto...

Страница 26: ...oration 19 2 The Call Button LED see Figure 2 16 on the front will blink quickly 3 Press and hold the Call Button until restoring defaults is announced Figure 2 16 Call Button and Call Button LED 4 Re...

Страница 27: ...rcom that has a jumper and no RTFM switch 1 Put a jumper on JP11 See Figure 2 17 Figure 2 17 Jumper on JP11 2 Wait for the Intercom to announce the IP address 3 Press and hold the Call Button see Figu...

Страница 28: ...st Operations Guide 930279M CyberData Corporation 21 Figure 2 18 Call Button and Call Button LED 2 2 9 Adjust the Volume You can adjust the volume through the Speaker Volume setting on the Device Conf...

Страница 29: ...endix A Mounting the Intercom for instructions All Intercoms are initially configured with the following default IP settings When configuring more than one Intercom attach the Intercoms to the network...

Страница 30: ...e Navigation Web Page Item Description Link to the Home page Link to the Device Configuration page Link to the Networking page Link to go to the SIP Configuration page Link to go to the Nightringer pa...

Страница 31: ...the PC is on the same IP network as the Intercom Note You may also download CyberData s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the Cybe...

Страница 32: ...t Operations Guide 930279M CyberData Corporation 25 2 When prompted use the following default Web Access Username and Web Access Password to access the Home Page Figure 2 19 Web Access Username admin...

Страница 33: ...ion IP Addressing Shows the current IP addressing setting DHCP or static IP Address Shows the current IP address Subnet Mask Shows the current subnet mask address Default Gateway Shows the current def...

Страница 34: ...Intercom Parts List Operations Guide 930279M CyberData Corporation 27 2 3 3 Configure the Device 1 Click the Device Configuration button to open the Device Configuration page See Figure 2 20 Figure 2...

Страница 35: ...Ring When selected the relay will be activated for as long as the call is active NOTE When the phone is set to Auto Answer it will not ring and this option does nothing Activate Relay During Night Rin...

Страница 36: ...ome older hardware Click the Save button to save your configuration settings Note You need to reboot for changes to take effect Click on the Test Audio button to do an audio test When the Test Audio b...

Страница 37: ...enter values for the parameters indicated in Table 2 8 Table 2 8 Network Configuration Parameters Web Page Item Description IP Addressing Select either DHCP IP Addressing or Static IP Addressing by m...

Страница 38: ...er 1 address DNS Server 2 Enter the DNS Server 2 address Current Network Settings Shows the current network settings IP Address Shows the current Static IP address Subnet Mask Shows the current Subnet...

Страница 39: ...Data Corporation 32 2 3 5 Configure the SIP Parameters 1 Click SIP Config to open the SIP Configuration page Figure 2 22 Note For specific server configurations go to the following website address htt...

Страница 40: ...ters Authenticate Password Type the Authenticate Password up to 64 alphanumeric characters Register with a SIP Server Check this box to enable SIP Registration For information about Point to Point Con...

Страница 41: ...se for 2 seconds A pause of one second will be sent after each numerical digit Note The maximum number of total characters in the dial out field is 64 Click on the Reboot button to reboot the system T...

Страница 42: ...the intercom to dial out to a single endpoint In this case the dial out extension should be the IP address of the remote device The Intercom can also receive Point to Point calls The delayed DTMF func...

Страница 43: ...commas will pause for 2 seconds A pause of one second will be sent after each numerical digit Note The maximum number of total characters in the dial out field is 25 Table 2 11 Examples of Dial Out Ex...

Страница 44: ...does not have to be to the same server as the primary SIP registration Any calls made to the Nightringer extension will cause the Intercom to play a ring tone There is no way to answer this call The N...

Страница 45: ...tted decimal notation Remote SIP Port Type the Remote SIP Port number default 5060 8 character limit Local SIP Port Type the Local SIP Port number default 5060 8 character limit Note This value cannot...

Страница 46: ...n Timeout parameter has been met The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when the Intercom is removed from the case For each sensor there are fo...

Страница 47: ...lling the VoIP Emergency Intercom Parts List Operations Guide 930279M CyberData Corporation 40 1 Click Sensor Config to open the Sensor Configuration page Figure 2 25 Figure 2 25 Sensor Configuration...

Страница 48: ...recorded audio file once Dial Out Extension Enter the desired dial out extension number For information about dial out extension strings and DTMF tones see Section 2 3 5 1 Dial Out Extension Strings a...

Страница 49: ...outers allowing the group traffic traversal from the source The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving ulaw alaw encoded RTP audio streams A pagin...

Страница 50: ...ergency Intercom Parts List Operations Guide 930279M CyberData Corporation 43 1 Click on the Multicast Configuration button to open the Multicast Configuration page See Figure 2 26 Figure 2 26 Multica...

Страница 51: ...d nightring tones are all prioritized Ringtones and Nightringtones Ringtones all play at the same priority level This means that it is possible to have a nightring tone and a normal ringtone playing a...

Страница 52: ...nfigure the Audio Configuration Parameters The Audio Configuration page is used to add custom audio to the board User uploaded audio will take precedence over the audio files shipped with the Intercom...

Страница 53: ...Installing the VoIP Emergency Intercom Parts List Operations Guide 930279M CyberData Corporation 46 Figure 2 28 Audio Configuration Page continued...

Страница 54: ...Installing the VoIP Emergency Intercom Parts List Operations Guide 930279M CyberData Corporation 47 Figure 2 29 Audio Configuration Page continued...

Страница 55: ...unused by default 24 character limit Your IP Address is Corresponds to the message Your IP address is 24 character limit Rebooting Corresponds to the spoken word Rebooting 24 character limit Restorin...

Страница 56: ...created Audio Files User created audio files should be saved in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity to conve...

Страница 57: ...com Parts List Operations Guide 930279M CyberData Corporation 50 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 2 32 WAV Microsoft signed 16 bit...

Страница 58: ...n 51 2 3 10 Configure the Event Parameters Click the Event Config button to open the Event Configuration page Figure 2 33 The Event Configuration page specifies a remote server that can be used to rec...

Страница 59: ...all Terminated Events When selected Call Terminated Events are enabled Enable Relay Activated Events When selected Relay Activated Events are enabled Enable Relay Deactivated Events When selected Rela...

Страница 60: ...rData VoIP Device MAC 0020f70015b6 event POWERON event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 199 Content Type application x www form urlencod...

Страница 61: ...User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event MULTICAST_S...

Страница 62: ...xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event RELAY_DEACTIVATED event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0...

Страница 63: ...t Operations Guide 930279M CyberData Corporation 56 2 3 11 Configure the Autoprovisioning Parameters 1 Click the Autoprovisioning button to open the Autoprovisioning Configuration page See Figure 2 34...

Страница 64: ...Autoprovisioning Enable Autoprovisioning See Section 2 3 11 1 Autoprovisioning Get Autoprovisioning from DHCP See Section 2 3 11 1 Autoprovisioning Autoprovisioning Server IP Address See Section 2 3...

Страница 65: ...this file into your TFTP server directory and manually set the TFTP server address on the board It is not necessary to set every option found in the autoprovisioning template As long as the XML is va...

Страница 66: ...es a service is started on startup that will wait the configured number of minutes and then try to re download its autoprovisioning file It will compare its previously autoprovisioned file with this n...

Страница 67: ...vice uses the file name to determine when to download a new audio file This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server the d...

Страница 68: ...n file is validated has changed Therefore if you downgrade the firmware or if you downgrade make changes and then upgrade again the device may restore the factory default settings as if the configurat...

Страница 69: ...being written to flash The Intercom will automatically reboot when the upload is complete When the countdown finishes the Upgrade Firmware page will refresh The uploaded firmware filename should be di...

Страница 70: ...he web page as instructed in Section 2 3 2 Log in to the Configuration Home Page 1 Click Update Firmware to open the Upgrade Firmware page Figure 2 36 Figure 2 36 Reboot System Section 2 Click Reboot...

Страница 71: ...e configured delay wget user admin password admin post data test_relay yes http 10 0 3 78 cgi bin command cgi dev null To cause the Intercom to place a call to extension 130 wget user admin password a...

Страница 72: ...e that you have received all the parts for each Intercom Refer to Table A 1 Table A 1 Wall Mounting Components Part of the Accessory Kit Quantity Part Name Illustration 4 6 x1 25 inch Sheet Metal Scre...

Страница 73: ...ure A 2 shows a 1 Gang Box and a 2 Gang Box mounting option Figure A 2 Gang Box Mounting J5 J6 J2 From PushButton Switch to J2 to J6 Speaker From From Microphone to J5 EARTH GROUND HERE DRYWALL CUTOUT...

Страница 74: ...930279M CyberData Corporation 67 Figure A 3 shows a wall mounting option Figure A 3 Wall Mounting Option EARTH GROUND HERE EARTH GROUND CABLE MOUNTING SCREW PLASTIC ANCHOR 4 Pieces Each Provided PRE D...

Страница 75: ...930279M CyberData Corporation 68 Figure A 4 shows the maximum recommended wall cutout dimensions Figure A 4 Maximum Recommended Wall Cutout Dimensions 0 250 6 4 0 250 6 4 0 250 6 4 0 250 6 4 Dimension...

Страница 76: ...ed in Step 1 the directory that contains the files to be uploaded For example in tftpd l s tftpboot your_directory_name B 1 2 In a Windows Environment You can find several options online for setting u...

Страница 77: ...roducts voip digitalanalog intercomemergency faqs html Select the support page for your product to see a list of frequently asked questions for the CyberData product C 2 Documentation The documentatio...

Страница 78: ...the CyberData RMA Status form at the following web address http www cyberdata net support rmastatus html C 4 Warranty CyberData warrants its product against defects in material or workmanship for a pe...

Страница 79: ...rns Outside of the United States If you purchased your equipment through an authorized international distributor or reseller please contact them directly for product repairs C 4 3 Spare in the Air Pol...

Страница 80: ...Warranty Operations Guide 930279M CyberData Corporation 73...

Страница 81: ...network 30 SIP 32 using Web interface 22 configuration home page 25 configuration page configurable parameters 26 28 30 contact information 71 contact information for CyberData 71 Current Network Sett...

Страница 82: ...guration default IP settings 22 intercom configuration page configurable parameters 33 62 intrusion sensor 39 41 activate relay 41 dial out extension 41 flash button LED 41 play audio locally 41 play...

Страница 83: ...ials authorization 71 RMA status 71 RTFM jumper 15 16 17 18 20 RTFM switch 15 RTP AVP 4 S sales 71 sensor setup page 40 sensor setup parameters 39 sensors 41 server address SIP 33 service 71 setting u...

Страница 84: ...anty RMA returns within the United States 72 warranty and RMA returns page 72 warranty policy at CyberData 71 web access password 22 web access username 22 web configuration log in address 24 web page...

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