Custom Audio Electronics VK80, Руководство пользователя

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12 TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
Write down the data printed
on the product label (see par. 3.4).
Print a Setup report (see par. 6.2)
The Setup report shows
the firmware release.
2
XXXXXXXXXXXXXX Rx
0000000000000000000
Send an e-mail to the Technical Service,
with the data collected.
3
Customer Service Department:
support@customamerica.com
(specific for North/South American customers)
support@custom.it
(worldwide)
or
FW
PRINTER SETUP
INTERFACE ...................................USB
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
HEAD VOLTAGE [V]
= 23,76
HEAD TEMPERATURE [°C] = 30
PAPER PRINTED [cm] = 69525
CUT COUNTER = 185
<device name>
- <rel>
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