Software
Crestron
Touch The PC Driver
Touch the PC V2 Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE(S)
1. Double-click the system tray icon
to display the "Pointer Device
Properties" window and select the
Status
tab.
2. Confirm that Status window
shows 0 totals for all errors.
If errors > 0, verify baud rate of PC
matches touchpanel baud rate
(9600, N81).
3. Re-initialize the driver: Select
Advanced
tab, move the bottom
scroll bar slightly, and click
Apply
or
run
Calibrate
from "Pointer Device
Properties" window. Re-check
number errors.
PC is sluggish or
double-clicks
unintentionally.
PC parameter for
double-click speed
has changed.
PC "locked".
Touchpanel
"locked".
Touch The PC V2
driver parameters
have been changed.
In Control Panel, double-click Mouse to
open "Mouse Properties" window. Select
Buttons
tab and adjust double-click
speed.
CORRECTIVE ACTION
From the Crestron Viewport, confirm
that serial port is operational and
packets are input to PC.
If changed, parameters cannot be reset.
Uninstall then re-install Touch The PC
V2 driver.
PC does not
perform mouse
functions (left-click,
right-click, double-
click).
From the Viewport, select
Remote |
Remote Console | Connect
and enter
RESTORE
command.
PC serial port not
operating properly.
Touchpanel is not
generating packets
(no cursor
movement).
Reboot PC.
* If display is not correct, type
restore
to reset factory defaults (including serial
port parameter) then type
RS232 touchout
. If display is not correct after
verification, refer to “Further Inquiries” on page 18 and contact Crestron
customer service.
Further Inquiries
If, after reviewing this Programmer’s Guide, you cannot locate specific information
or have questions, please take advantage of Crestron's award winning customer
service team in your area. Dial one of the following numbers.
•
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia and New Zealand, call Crestron Control Solutions at
+61-2-9737-8203.
18
•
Touch the PC Driver
Programmer’s Guide – DOC. 5916B
