CRESTRON
Operations Guide - DOC. 5712
SmartPresenter™: SP-1
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17
Problem Solving
Troubleshooting
The table that follows this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron technical
support representative.
SP-1 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Intermittent
device
Batteries in transmitter
are weak.
Install new batteries.
response
during
SP-1 has been moved. Verify that the distance between SP-1 and
transmitter is not more than 200 feet.
transmission. SP-1 is in vicinity of
metal.
Verify that a large amount of metal is not
blocking transmission.
IR
controllable
device does
Refer to causes for
intermittent response
during transmission.
Refer to corrective actions for intermittent
response during transmission.
not respond. Batteries in transmitter
are missing or dead.
Install new batteries.
External power pack of
SP-1 is unplugged.
Verify that external power pack is properly
attached to SP-1 and the SP-1 is receiving
power.
RF ID of transmitter is
not recognized by SP-1.
Refer to "Match Transmitter ID to SP-1" in
this Operations Guide.
SP-MB is not properly
placed.
Refer to "IR Sprayer Useage" in this
Operations Guide.
IR probes are not
properly placed.
Verify placement of STIRP over IR window of
controlled device and that the 3.5 mm
connector is properly inserted into the correct
SP-1 output port.
Incorrect Q-Code has
been assigned for a
given device.
Refer to the subsection "Q-Code
Assignment" under "Q-Codes" in this
Operations Guide.
Further Inquiries
If after reviewing this Operations Guide for the SP-1, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
technical support team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-941-61066.
•
In New Zealand, call Amber Technologies at +649-410-8382.
