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40 • IV-CAMFL-N-W-1B

Product Manual — Doc. 9321A

Troubleshooting

The following table provides troubleshooting information. If further assistance is required,
contact Crestron's True Blue Support Team.

PROBLEM

POSSIBLE CAUSES

CORRECTIVE ACTIONS

No video signal when powered
on

Power supply failure

Check power supply output using a
multimeter.

Power adapter
damaged

Replace faulty power adapter.

Power not
connected

Plug the provided 12V power supply into a
wall outlet and connect the other end to the
input on the camera.

Camera not showing in
1 Beyond Camera Manager

Incorrect IP settings

Check to confirm the camera’s IP is set to
match the IP settings of your connected
computer. Default IP: 192.168.18.77.

Video feed not showing in
1 Beyond Camera Manager

Subnet setting of
camera does not
match your
computer’s.

Set the IP, gateway, and subnet mask of your
camera to match your network scheme.

RTSP Stream
configured
incorrectly

Enter the camera configuration menu from
the Main View of 1 Beyond Camera Manager
and adjust the resolution and bit rate of the
Close Up.

Camera is not controllable
when powered on

Wrong
address/protocol
/baud rate settings

Open OSD to verify your settings are correct.

Содержание IV-CAMFL-N-W-1B

Страница 1: ...IV CAMFL N W 1B 1 Beyond Falcon Presenter Tracking Camera ePTZ 2x Digital Zoom NDI HX Compatible Product Manual Crestron Electronics Inc ...

Страница 2: ...e listed online at patents crestron com Certain Crestron products contain open source software For specific information please visit www crestron com opensource Crestron and the Crestron logo are either trademarks or registered trademarks of Crestron Electronics Inc in the United States and or other countries NDI is either a trademark or a registered trademark of NewTek Inc in the United States an...

Страница 3: ...onnection 15 PoE Power 15 DC Power 16 Configuration 17 Configuration via the 1 Beyond Camera Manager 18 Add to Camera List 18 Access Video Feeds 19 Tracking Settings 20 Advanced Settings 24 On Screen OSD Menu 27 Reserved Presets 29 VISCA Commands 30 Start Stop Tracking 30 ACK Completion Messages 30 Error Messages 30 Commands 31 Inquiry Commands 35 Troubleshooting 40 Resources 41 Crestron Support a...

Страница 4: ...iv Contents Product Manual Doc 9321A ...

Страница 5: ...aming and presenter tracking ensure that every person can be seen no matter where they are and provide the best view for the remote attendees The IV CAMFL N W 1B is a powerful presenter tracking camera designed for small to medium size rooms The IV CAMFL N W 1B uses facial and motion detection to automatically track and frame the presenter All the tracking intelligence is built into the camera no ...

Страница 6: ...r presenter walks in the camera will begin tracking the second presenter When no one is in the tracking zone the camera returns to a specified home position Manual Control Options Use VISCA over IP to control the camera with a Crestron control system 1B Cam Manager Software is included for easy configuration from a computer on the network High Quality Video The camera uses a 4K full room view to i...

Страница 7: ...Product Manual Doc 9321A IV CAMFL N W 1B 7 Optional Manual Control With autotracking turned oﬀ the camera operates like a standard PTZ camera and is controllable via USB or IP ...

Страница 8: ...8 IV CAMFL N W 1B Product Manual Doc 9321A Physical Description The camera provides the following connectors and indicators Front Rear ...

Страница 9: ... White Balance Auto One Push Manual Exposure Auto Manual Shutter Priority Iris Priority Number of Presets Up to 256 Serial Control PELCO D VISCA Protocol HTTP TCP UDP ONVIF Address 0 63 Pan Tilt Zoom Zoom 2x Digital Connectivity Ethernet RJ 45 100Mb Video Video Outputs NDI HX over Ethernet Signal Formats HD 1080p60 50 30 25 1080i60 50 720p60 50 IP Video Compression H 265 H 264 Streaming RTSP RTMP ...

Страница 10: ...15 4 W Environmental Temperature 32 to 104 F 0 to 40 C Construction Mounting 2x 1 4 in threaded mount hole Recommended Mounting Height 7 12 ft Distance 15 25 ft Color White S N 50dB Dimensions Dimensions 5 87 in x 2 99 in x 2 28 in 149 mm x 76 mm x 58 mm Weight 0 92 lb 0 42 kg ...

Страница 11: ...t to malfunction l Do not operate the camera beyond the specified temperature and humidity limits Operating range of the camera is between 32 F 104 F 0 C 40 C Ambient humidity should be less than 95 RH l Do not remove any screws from the camera There are no user serviceable parts inside Contact Crestron s True Blue Support Team if the camera is damaged or malfunctioning l Do not aim the camera len...

Страница 12: ...12 IV CAMFL N W 1B Product Manual Doc 9321A Qty Description 1 Allen key 5 mm 1 Tripod style screws 1 4 20 UNC ISO 1222 2010 ...

Страница 13: ...ens must be able to see the entire area that the subject will be tracked in as it is used by the tracking algorithm for motion and facial detection l Positioning the camera where the camera lens covers predominately the ceiling results in suboptimal tracking performance If the room slants down position the camera at a slant as well l Mount the camera as close as possible to the central axis of the...

Страница 14: ...he four included mounting screws and anchors to attach the bracket to the wall 3 Use the two tripod style screws to affix the camera to the bracket 4 Tilt the camera no more than 30 forward to ensure optimum pan and tilt accuracy Use the included Allen key to make adjustments to the tilt function of the bracket ...

Страница 15: ... camera is shipped with a static IP address The network connection can also be used for control VISCA commands over TCP IP l Default IP address 192 168 18 77 l Subnet Mask 255 255 255 0 If an Ethernet cable is connected directly to a computer running the 1 Beyond Camera Manager software the computer s network port must be set to an address on the same subnet for example 192 168 18 77 in order to c...

Страница 16: ...a using 12VDC or PoE but not simultaneously The camera cannot operate properly with less than 12VDC power Since voltage drops over distance the supplied 12V 1A power adapter is not sufficient if the power source is greater than 10 ft 3 m from the camera WARNING Providing too little or too much power can damage the camera For PoE make sure the network port is configured for 9 W For DC power be sure...

Страница 17: ...ion is required to tailor the tracking parameters to your environment Once configured the camera will work autonomously and the software will not be required for operation This section provides the following information Configuration via the 1 Beyond Camera Manager VISCA Commands ...

Страница 18: ...t 1 Beyond cameras Add to Camera List Once 1 Beyond Camera Manager is installed on the host computer and the camera is connected to the network or directly via Ethernet launch the software to start configuring the camera Use the Device Management tab of the software to add the camera to the Camera List 1 Click Start Search to start scanning the network for 1 Beyond cameras The camera appears with ...

Страница 19: ...dress of the camera needs to be modified to match the subnet of the computer enter the IP Mask and Gateway info and then click Modify 4 After modifying the IP address click Refresh to update the camera list 5 Select the camera and click Add to Camera List This brings up the Add panel where you can verify that the camera s network settings are correct By default 1 Beyond cameras do not require any ...

Страница 20: ...ing Lecturer in the lower half of the settings panel The cursor will move into the video frame 2 While holding down the left mouse button drag the mouse to draw the tracking zone 3 Let go of the left mouse button to release the cursor from the video frame 4 Once the Tracking Zone is set click Save to store the setting in the camera s memory Set the Blocking Zone Set Blocking Zones within the Track...

Страница 21: ...rent shots use presets 2 and higher Preset 0 The Home Position Preset 0 is the shot that the camera will revert to when no presenter is detected or tracked This preset should be set to a view of the entire presentation area Under some circumstances it may not be preferential for the camera to zoom all the way out only to zoom in again once a presenter or speaker enters for example when a podium sh...

Страница 22: ...tors displays or windows set the camera to static white balance in order to guarantee the most reliable tracking performance Additional white balance settings are detailed in On Screen OSD Menu on page 27 The most reliable way to achieve accurate static white balance is to focus the camera on a white object like a white board or a white balance target and perform a One Push white balance measureme...

Страница 23: ...o pinpoint any unwanted motion or incorrect framing To activate Debug mode 1 In the first tab of the Tracking Lecturer settings click the Debug button The green indicator reflects whether this mode is turned on or off 2 Once this mode is engaged and tracking starts monitor the camera s motion and facial detection behavior If motion has been detected within the Tracking Zone the full room view feed...

Страница 24: ...to eliminate these issues Advanced Settings To fine tune the camera the 1 Beyond Camera Manager software offers more in depth settings to help you tailor its tracking algorithm to your environment NOTE Do not adjust any of these settings before you have completed the basic configuration described in the previous section Basic 1 Tab Frame Rate Changes the camera s frame rate The frame rate of the I...

Страница 25: ...ill not let people outside the Tracking Zone initiate tracking NOTE The following settings should only be changed by advanced users as they can severely affect tracking performance if set incorrectly To restore the defaults refer to the screenshot in Basic 2 Tab above Tracking Sensitivity Determines how sensitive the camera is to motion that occurs within the tracking zone Lower this setting if th...

Страница 26: ...d for future use Advanced 2 Tab The Advanced 2 tab is used for adjusting settings pertaining to the way the camera will interface with 3rd party control systems By default these settings are configured to ensure maximum compatibility with 1 Beyond Automate Systems Only change these settings if required by your control system Monitor RTSP Streams The RTSP IP video streams that are being broadcast b...

Страница 27: ...shot Main View video output Here you can adjust various settings to tailor the camera s performance to the set up Navigate the menu using the directional buttons in the software In the software press Enter to confirm a menu selection and use the left and right directional buttons to adjust the selected parameter To return to a previous menu page press Return Pressing the Menu button on any control...

Страница 28: ...GAIN 7 7 G GAIN 7 7 B GAIN 7 7 ONE PUSH SYSTEM MOUNT MODE STAND CEILING DISPLAY MODE SDI NET LANGUAGE ENGLISH STATUS ADDRESS 1 PROTOCOL VISCA BAUD RATE 9600 VIDEO FORMAT 1080P30 FIRMWARE VER 2 0 46 RESTORE DEFAULTS Image Settings The IMAGE menu is used to adjust the camera s video output settings to fit the environment SHARPNESS Used to adjust image sharpness in terms of both focus and contrast BR...

Страница 29: ...se frame rates set the ANTI FLICKER setting to twice that value for example 60 Hz for a 30 fps video signal COLORTONE WHITE BALANCE adjusts the color levels of the camera image to reproduce what the human eye sees in any given lighting AUTO is recommended if the lighting conditions in your venue are influenced by weather changes or if you frequently use projections or colored lighting Other settin...

Страница 30: ...ances should you ever overwrite presets 80 and 81 on these cameras Once configured the end user must not overwrite presets 0 and 1 since these are used as references to adjust framing while tracking is active ACK Completion Messages Command Message Comments ACK z0 4y FF y Socket No Returned when the command is accepted Completion z0 5y FF y Socket No Returned when the command has been executed Err...

Страница 31: ...xample when commands controlling the focus manually are received during auto focus z Device address 8 Commands Command Set Command Command Packet Comments AddressSet Broadcast 88 30 01 FF Address setting IF_Clear Broadcast 88 01 00 01 FF I F Clear Command Cancel 8x 2p FF p Socket No 1or2 CAM_Power On 8x 01 04 00 02 FF Power On Off Off 8x 01 04 00 03 FF CAM_Zoom Stop 8x 01 04 07 00 FF Tele Standard...

Страница 32: ...igger CAM_ ZoomFocus Direct 8x 01 04 47 0p 0q 0r 0s 0t 0u 0v 0w FF p q r s Zoom Position t u v w Focus Position CAM_WB Auto 8x 01 04 35 00 FF Normal Auto Indoor 8x 01 04 35 01 FF Indoor Mode Outdoor 8x 01 04 35 02 FF Outdoor Mode One Push WB 8x 01 04 35 03 FF One Push WB Mode Manual 8x 01 04 35 05 FF Manual Control Mode One Push Trigger 8x 01 04 10 05 FF One Push WB Trigger CAM_RGain Rest 8x 01 04...

Страница 33: ... 00 0p 0q FF p q Shutter Position CAM_Iris Reset 8x 01 04 0B 00 FF Iris Setting Up 8x 01 04 0B 02 FF Down 8x 01 04 0B 03 FF Direct 8x 01 04 4B 00 00 0p 0q FF p q Iris Position CAM_Gain Reset 8x 01 04 0C 00 FF Gain Setting Up 8x 01 04 0C 02 FF Down 8x 01 04 0C 03 FF Direct 8x 01 04 4C 00 00 0p 0q FF p q Gain Position CAM_Bright Reset 8x 01 04 0D 00 FF Bright Setting Up 8x 01 04 0D 02 FF Down 8x 01 ...

Страница 34: ...ff 8x 01 04 63 00 FF Picture Effect Setting Neg Art 8x 01 04 63 02 FF B W 8x 01 04 63 04 FF CAM_Memory Reset 8x 01 04 3F 00 pp FF pp Memory Number 0 to 255 Corresponds to 0 to 255 on the Remote Set 8x 01 04 3F 01 pp FF Recall 8x 01 04 3F 02 pp FF SYS_Menu Off 8x 01 06 06 03 FF Turns off the menu screen CAM_IDWrite 8x 01 04 22 0p 0q 0r 0s FF p q r s Camera ID 0000 to FFFF IR_Receive On 8x 01 06 08 ...

Страница 35: ...01 06 01 VV WW 01 02 FF YYYY Pan Position DownRight 8x 01 06 01 VV WW 02 02 FF Stop 8x 01 06 01 VV WW 03 03 FF ZZZZ Tilt Position AbsolutePosition 8x 01 06 02 VV WW 0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF RelativePosition 8x 01 06 03 VV WW 0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF Home 8x 01 06 04 FF Reset 8x 01 06 05 FF Pan tiltLimitSet LimitSet 8x 01 06 07 00 0W 0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF W 1 UpRight 0 DownLeft YYYY Pan Li...

Страница 36: ...p q R Gain CAM_BGainInq 8x 09 04 44 FF y0 50 00 00 0p 0q FF p q B Gain CAM_AEModeInq 8x 09 04 39 FF y0 50 00 FF Full Auto y0 50 03 FF Manual y0 50 0A FF Shutter Priority y0 50 0B FF Iris Priority y0 50 0D FF Bright CAM_ShutterPosInq 8x 09 04 4A FF y0 50 00 00 0p 0q FF p q Shutter Position CAM_IrisPosInq 8x 09 04 4B FF y0 50 00 00 0p 0q FF p q Iris Position CAM_GainPosInq 8x 09 04 4C FF y0 50 00 00...

Страница 37: ...s tu vw FF m n p q Model Code 0504 r s t u ROM version v w Socket Number 02 Information Display 8x 09 7E 01 18 FF y0 50 02 FF On y0 50 03 FF Off VideoSystemInq 8x 09 06 23 FF y0 50 00 FF 1920 x1080i 60 60 Hz system y0 50 01 FF 1920 x1080p 30 60 Hz system y0 50 02 FF 1280 x720p 60 60 Hz system y0 50 03 FF 1280 x720p 30 60 Hz system y0 50 07 FF 1920 x1080p 60 60 Hz system y0 50 08 FF 1920 x1080i 50 ...

Страница 38: ...Position zzzz Tilt Position Pan tiltModeInq 8x 09 06 10 FF y0 50 pq rs FF p q r s Pan Tilt Status Zoom Ratio Position CAM_Zoom CAM_Zoom Direct p q r s Zoom Position Optical Zoom Ratio Optical Zoom Ratio 1x 0000 2x 1851 3x 22BE 4x 28F6 5x 2D45 6x 3086 7x 3320 8x 3549 9x 371E 10x 38B3 11x 3A12 12x 3B42 13x 3C47 14x 3D25 15x 3DDF 16x 3E7B 17x 3EFB 18x 3F64 19x 3FBA 20x 4000 ...

Страница 39: ...AMFL N W 1B 39 Exposure Comp CAM_ExpComp CAM_ExpComp Direct p q ExpComp Position 0E 7 0000 0D 6 1851 0C 5 22BE 0B 4 28F6 0A 3 2D45 09 2 3086 08 1 3320 07 0 3549 06 1 371E 05 2 38B3 04 3 3A12 03 4 3B42 02 5 3C47 02 6 3D25 00 7 4000 ...

Страница 40: ... input on the camera Camera not showing in 1 Beyond Camera Manager Incorrect IP settings Check to confirm the camera s IP is set to match the IP settings of your connected computer Default IP 192 168 18 77 Video feed not showing in 1 Beyond Camera Manager Subnet setting of camera does not match your computer s Set the IP gateway and subnet mask of your camera to match your network scheme RTSP Stre...

Страница 41: ...ss some of the following resources Crestron Support and Training l Crestron True Blue Support l Crestron Resource Library l Crestron Online Help OLH o support crestron com app answers detail a_id 1001561 l Crestron Training Institute CTI Portal Product Certificates To search for product certificates refer to support crestron com app certificates Related Documentation 1 Beyond Camera Manager Produc...

Страница 42: ...This page is intentionally left blank Product Manual Doc 9321A IV CAMFL N W 1B 42 ...

Страница 43: ...Crestron Electronics Inc 15 Volvo Drive Rockleigh NJ 07647 Tel 888 CRESTRON Fax 201 767 7656 www crestron com Product Manual Doc 9321A 06 08 22 Specifications subject to change without notice ...

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