Source and Numeric Keypads Crestron
CN-WP12F and CN-WP12N
12
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Source and Numeric Keypads: CN-WP12F and CN-WP12N
Operations Guide - DOC. 5788A
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CN-WP12F and CN-WP12N Troubleshooting
T R O U B L E
P O S S I B L E
C A U S E ( S )
C O R R E C T I V E A C T I O N
Keypad does not
function when a
button is
Keypad is not
receiving network
power.
Check wiring network wiring connector and
confirm that power is supplied to the unit.
depressed.
K e y p a d N E T I D i s
not unique.
From the Viewport (in SIMPL Windows or VT
Pro), poll the network (F4) to verify the NET
K e y p a d N E T I D i s
not set to match
the NET ID of the
S I M P L W i n d o w s
program.
ID.
Keypad functions
but LED indicator
does not
illuminate.
Feedback signal
names incorrect in
S I M P L W i n d o w s
program.
Verify SIMPL Windows program for feedback
signal names.
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific information or
have questions, please take advantage of Crestron's award winning technical support
team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-016.
•
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-941-61066.
•
In New Zealand, call Amber Technologies at +649-410-8382.
