41
MINI BOX
User’s Manual
Error Code
Issue
You Should
2.1.4
Sorry, we’ve detected an interruption in your service.
Check for loose connections from the wall to the mini
box to make sure they are secure. If the problem persists,
please contact Cox Customer Support at (866) 961-1207
to restore service. Reference 2.1.4 when calling.
Check the cable from the wall
to the mini box and ensure
that both ends are connected
securely. If they are connected
securely and the problem
persists, contact Cox Customer
Support for assistance.
3.1.2
Sorry, there is currently no TV signal detected on this
channel. The channel may be temporarily off air. Please try
again later. If the problem continues, please contact Cox
Customer Support at (866) 961-1207. Reference 3.1.2 when
calling. Alternatively, you can press the GUIDE button on
your remote control to watch programs on other channels.
Contact Cox Customer Support
for assistance.
3.1.3
Sorry, there is currently no TV signal detected on this
channel. The channel may be temporarily off air. Please try
again later. If the problem continues, please contact Cox
Customer Support at (866) 961-1207. Reference 3.1.3 when
calling. Alternatively, you can press the GUIDE button on
your remote control to watch programs on other channels.
Contact Cox Customer Support
for assistance.
3.1.4
Sorry, there is currently no TV signal detected on this
channel. The channel may be temporarily off air. Please try
again later. If the problem continues, please contact Cox
Customer Support at (866) 961-1207. Reference 3.1.4 when
calling. Alternatively, you can press the GUIDE button on
your remote control to watch programs on other channels.
Contact Cox Customer Support
for assistance.
3.1.5
Sorry, there is currently no TV signal detected on this
channel. The channel may be temporarily off air. Please try
again later. If the problem continues, please contact Cox
Customer Support at (866) 961-1207. Reference 3.1.5 when
calling. Alternatively, you can press the GUIDE button on
your remote control to watch programs on other channels.
Contact Cox Customer Support
for assistance.
3.1.6
Sorry, there is currently no TV signal detected on this
channel. The channel may be temporarily off air. Please try
again later. If the problem continues, please contact Cox
Customer Support at (866) 961-1207. Reference 3.1.6 when
calling. Alternatively, you can press the GUIDE button on
your remote control to watch programs on other channels.
Contact Cox Customer Support
for assistance.
4.1.1
Your mini box software update was unable to be installed
correctly. Your mini box will now reboot. If you continue to
have problems after your mini box reboot, please contact
Cox Customer Support at (866) 961-1207 for assistance.
Reference 4.1.1 when calling.
Contact Cox Customer Support
for assistance.
5.1.1
The mini box check detected a problem. Video cannot
be displayed at this time. Please contact Cox Customer
Support at (866) 961-1207 for assistance. Reference 5.1.1
when calling.
Contact Cox Customer Support
for assistance.
5.1.2
The mini box check detected a problem. Video cannot be
displayed at this time. Please contact Cox Customer
Support at (866) 961-1207 for assistance. Reference 5.1.2
when calling.
Contact Cox Customer Support
for assistance.