Receiving a monthly statement should not be cause for confusion. At Cox
Communications, our goal is to make things easy for you by providing you
with the convenience of one bill for all your communication needs. For your
convenience, we have outlined and broken down each section on your
statement. If you should have any further questions, as always, you can contact
Customer Service or visit www.cox.com/Louisiana/billingsupport
Date statement was produced.
Your account number.
Please write this number on your check or money order and on all correspondence.
All transactions during the past month.
Included are last month’s previous balance, payment received and current charges.
Total due.
This total includes current month’s charges and any previous balance on the account.
Due date of payment.
Please pay bills by the payment due date to ensure that your payment will appear on the following
month’s statement. Payments received after this date will be included on your next statement.
Current billing period.
Service from (date) – service to (date).
How to reach us – our phone number for your convenience.
Messages from Cox – Important messages and reminders.
Messages are updated monthly. Be sure to read for important information.
Please keep this portion of the statement for your records.
What’s New From Cox: Special offers, savings, opportunities, events and promotions. Be sure to check
the back of the bill each month for additional information.
Our local address.
Payment Coupon – please remove the bottom portion of the statement and remit with your payment.
Your service or billing address.
Please be sure we have your correct name and address. Corrections should be mailed separately to our
office, not to the payment return address.
Payment return address.
Be sure this address shows through the window of the return envelope.
Your bill is printed on both sides.
Monthly activity: Details of transactions during this period.
All services are billed one month in advance. The first bill may include
prorated charges and will be higher than a typical charge for one month.
A
B
G
C
D
E
F
I
H
How to Read Your Monthly Statement
66
