How to Read Your Monthly Statement
(continued)
Change of Services and Charges
Cox Communications will notify you of any changes in services, programming,
equipment and rates. This notification can take the form of billing inserts,
statement messages or other broadcast media.
Payment for Service
Our service is provided on a convenient monthly basis. Your first statement
will reflect installation fees and first month service charges. If your service is
disconnected due to unpaid bills, you’ll have to pay all past-due charges,
a reconnection fee, a collection fee and one month’s advance charges before
we reconnect your service.
Billing and Complaint Procedures
Any billing errors or requests for credit must be brought to our attention
within 30 days of the time you received the bill in question. If we have to use
a collection agency or take legal action to collect the money you owe us,
you’ll be responsible for all reasonable fees including attorney and court costs.
NoTe:
If you have a billing dispute with us, you must continue to pay your bill
while the dispute is being researched.
Entertainment Equipment and Home Wiring
Cox Service Assurance Plan (CSAP)
With the Cox Service Assurance Plan, you won’t have to worry about costly
repairs. Your coverage includes all home interior wiring to televisions,
telephones and high-speed Internet modems. Plus we will diagnose any
problems, show you how to get the most out of your equipment, and make
sure your Cox services are trouble-free.
What does the Cox Service Assurance Plan cover?
>
All video and audio cable installed by Cox Communications.
>
Replacement of fittings, splitters, amplifiers and outlets installed or existing
in accordance with accepted industry standards.
>
Damage caused by animals chewing on interior or exterior wiring.
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Customer education as it relates to Cox-provided services and equipment.
>
Verifying faulty customer equipment (TV, DVD player, splitter).
>
Fine tuning and auto programming TV.
>
Cable cut by accident while doing yard work.
What is not covered by the Cox Service Assurance Plan?
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Changing batteries in the remote control.
>
Installation of home entertainment systems.
>
Customer-installed additional outlet with poor reception or picture.
>
Replacement or repair of TVs, DVD players, etc.
>
Damage to wiring or equipment resulting in gross negligence or
willful damage.
>
Installation of new outlets or relocation of outlets.
>
Failed self-installations for analog, digital, DVR or high-speed Internet services.
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