What is the benefit of the Cox Service Assurance Plan?
Without the Cox Service Assurance Plan, you may be charged for a service call related
to an issue that is not caused by Cox’s service and/or equipment. The cost of the Service
Assurance Plan is $6.99/mo. for video, high-speed Internet and telephone service.
Home Wiring Policy
Cable customers own and are responsible for maintaining cable wiring within their
homes. Also, you have the right to install and maintain additional cable outlets. Here’s
what you should know about Home Wiring:
1. Cable Home Wiring is defined as the internal wiring located within your premises or
living space.
2. Cable Home Wiring does not refer to the wiring outside your home or in the common
areas of multiple dwelling unit buildings (e.g.: apartments, condominiums).
3. The point of demarcation (the point at which the service enters your area or living
space) for a single-family home is approximately 12 inches outside the wall of your
premises or individual dwelling unit.
Customer options
You can now control who installs the internal wiring for cable outlets and who maintains
the cable past the point of demarcation (the point at which the service enters your area
or living space). Following are several options:
1. You may have Cox Communications install and/or maintain your additional outlet(s).
2. You may install and/or maintain your own additional outlet(s) past the point of
demarcation.
3. You may hire another vendor to install and/or maintain additional outlet(s) past the
point of demarcation.
equipment Policies
EQUIPMENT includes the following: receiver, remote control unit, security device,
EMTAs, modems, A/B switch, coaxial cable, parental lock-out device, and any other
equipment used to provide your Cox services. Because you’re responsible for loss
or damage to the equipment in your home, you should consider including it in your
homeowner’s, renter’s or other insurance coverage.
We will repair any problematic equipment at no charge. However, if you or persons
within your control damaged the equipment, either television or non-cable TV related
equipment, you may have to pay for the cost of repairs.
Cox Communications does not service televisions, VCRs or any other equipment not
owned by Cox. All equipment and parts [outside of your home] used to install your
cable TV remain the property of Cox Communications and can be removed by us if
you cancel your service or for non-payment of your bill. When you cancel your service,
you’re responsible for returning leased equipment such as receivers and remote
controls in working order—normal wear and tear is accepted. If you do not return the
equipment to us, or if you bring it back damaged, you’ll be charged based on the
schedule of charges then in effect for such items.
Private Viewing
Your cable service is provided for your enjoyment and cannot be broadcast in
areas open to the public. Our programming cannot be rebroadcast, transmitted or
performed, nor may admission be charged for its viewing without written consent,
in advance, from our programming suppliers.
9
For the most up-to-date and detailed information visit: www.cox.com/Louisiana
Pricing, fees, etc. subject to change.
9
For the most up-to-date and detailed information visit: www.cox.com/Louisiana
Pricing, fees, etc. subject to change.
