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What is the benefit of the Cox Service Assurance Plan?

Without the Cox Service Assurance Plan, you may be charged for a service call related 
to an issue that is not caused by Cox’s service and/or equipment. The cost of the Service 
Assurance Plan is $6.99/mo. for video, high-speed Internet and telephone service.

Home Wiring Policy

Cable customers own and are responsible for maintaining cable wiring within their 
homes. Also, you have the right to install and maintain additional cable outlets. Here’s 
what you should know about Home Wiring:

1.  Cable Home Wiring is defined as the internal wiring located within your premises or 

living space.

2.  Cable Home Wiring does not refer to the wiring outside your home or in the common 

areas of multiple dwelling unit buildings (e.g.: apartments, condominiums).

3.  The point of demarcation (the point at which the service enters your area or living 

space) for a single-family home is approximately 12 inches outside the wall of your 
premises or individual dwelling unit.

Customer options

You can now control who installs the internal wiring for cable outlets and who maintains 
the cable past the point of demarcation (the point at which the service enters your area 
or living space). Following are several options:

1. You may have Cox Communications install and/or maintain your additional outlet(s).
2.  You may install and/or maintain your own additional outlet(s) past the point of 

demarcation.

3.  You may hire another vendor to install and/or maintain additional outlet(s) past the 

point of demarcation.

equipment Policies

EQUIPMENT  includes the following: receiver, remote control unit, security device, 

EMTAs, modems, A/B switch, coaxial cable, parental lock-out device, and any other 
equipment used to provide your Cox services. Because you’re responsible for loss 
or damage to the equipment in your home, you should consider including it in your 
homeowner’s, renter’s or other insurance coverage.

We will repair any problematic equipment at no charge. However, if you or persons 
within your control damaged the equipment, either television or non-cable TV related 
equipment, you may have to pay for the cost of repairs.

Cox Communications does not service televisions, VCRs or any other equipment not 
owned by Cox. All equipment and parts [outside of your home] used to install your 
cable TV remain the property of Cox Communications and can be removed by us if 
you cancel your service or for non-payment of your bill. When you cancel your service, 
you’re responsible for returning leased equipment such as receivers and remote 
controls in working order—normal wear and tear is accepted. If you do not return the 
equipment to us, or if you bring it back damaged, you’ll be charged based on the 
schedule of charges then in effect for such items.

Private Viewing

Your cable service is provided for your enjoyment and cannot be broadcast in 
areas open to the public. Our programming cannot be rebroadcast, transmitted or 
performed, nor may admission be charged for its viewing without written consent,  
in advance, from our programming suppliers.

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For the most up-to-date and detailed information visit: www.cox.com/Louisiana 

Pricing, fees, etc. subject to change.

9

For the most up-to-date and detailed information visit: www.cox.com/Louisiana 

Pricing, fees, etc. subject to change.

Содержание Digital Cable

Страница 1: ...How to get started with Cox Digital CableSM...

Страница 2: ...t s good for our local economy Convenience and Savings Nothing beats the convenience of dealing with just one bill from one company for all of your communication needs Cox was the first company to bun...

Страница 3: ...Bill Payment 12 Terms and Conditions 13 Digital Cable Welcome to Digital Cable 14 Digital Cable Remote Control 15 Digital Cable Features 16 20 On DEMAND 21 Digital Video Recorder DVR 22 27 High Defin...

Страница 4: ...rvice on all additional TVs Cox Digital Cable your best choice for all the latest entertainment Over 240 channels of exciting sports must see movies and award winning original series On DEMAND movies...

Страница 5: ...ID 3 Way Calling Voice Mail and much more Phone Tools exclusively from Cox allows you to control your phone from any Internet connected computer Forward your phone listen to voice mails see history o...

Страница 6: ...uded on your next statement Current billing period Service from date service to date How to reach us our phone number for your convenience Messages from Cox Important messages and reminders Messages a...

Страница 7: ...D E G F H A 7 For the most up to date and detailed information visit www cox com Louisiana Pricing fees etc subject to change 7 For the most up to date and detailed information visit www cox com Loui...

Страница 8: ...Service Assurance Plan CSAP With the Cox Service Assurance Plan you won t have to worry about costly repairs Your coverage includes all home interior wiring to televisions telephones and high speed In...

Страница 9: ...licies EQUIPMENT includes the following receiver remote control unit security device EMTAs modems A B switch coaxial cable parental lock out device and any other equipment used to provide your Cox ser...

Страница 10: ...line If you re a residential customer you can view and pay your bill online at www cox com For your protection you ll need your user ID and a password to view your account information To view a demons...

Страница 11: ...of operation at the Digital Store locations please visit www cox com support louisiana contact locations asp Visit Cox Communications Digital Store locations to drop off equipment make a payment or fi...

Страница 12: ...vings account indicated above for the total amount due each month for my Cox services I understand that I can cancel my participation in this program upon written notice to Cox Communications allowing...

Страница 13: ...e fee if the account remains unpaid for 13 additional days your account will be charged an additional late fee Check Return Charge If your check is returned for non sufficient funds you expressly auth...

Страница 14: ...g movies instantly and choose from timeless classics to the latest box office hits all with the push of a button Plus you can pause rewind or fast forward with your Cox Digital Cable remote control Pr...

Страница 15: ...re PIP functions Setup programming sequences Home entertainment device control Auxiliary functions On DEMAND controls Controls DVR functions 8 second rewind live TV View program information Interactiv...

Страница 16: ...Program Rating Displays the ratings Content Advisory Displays the reason for the rating i e R may mean D L V for drugs language and violence Icon Description Icon Description Blocked channel Unblocked...

Страница 17: ...ontrol PIN you will be able to avoid unauthorized Pay Per View and or On DEMAND purchases Parental Control Pay Per View PINs must be added to each receiver separately For example if you have three rec...

Страница 18: ...playing for up to seven days Using the Interactive Program Guide you can select your program by browsing through the listings in one of three ways Channel Title or Theme Once you ve entered your selec...

Страница 19: ...eg SETUP SETUP SETUP or SETUP for the device you are searching for Quick Settings The Quick Settings screen allows you to begin recording the current channel temporarily disable the block features of...

Страница 20: ...ange Volume Control Block Channels PIN Rating Time New Display Power Off Power On Language Audio Screen Note If you select Spanish with the Language Screen option the Interactive Program Guide will ha...

Страница 21: ...TV favorites kids and sports shows and even concert and music videos Available anytime you want at no additional cost New shows every week Premium On Demand If you get HBO Cinemax Starz or Showtime w...

Страница 22: ...g another Record two shows at the same time Pause rewind and do your own instant replays on live TV Save up to 80 hours of programming available DVR space varies Set Parental Controls on what can be v...

Страница 23: ...three times rapid speed Press four times crazy fast speed Fast Forward Press once slow speed Press twice medium speed Press three times rapid speed Press four times crazy fast speed Advance one frame...

Страница 24: ...ding program is highlighted in the Interactive Program Guide in red Record all Episodes of Your Favorite Program From a program or from the guide press Record Choose all episodes Press SETUP Choose th...

Страница 25: ...ress SETUP Select Erase Highlight a show Press SETUP Select Save until manually erased Highlight a show Press SETUP Select Save until space is needed Highlight a show Press SETUP Select Keep longer Pr...

Страница 26: ...s SETUP Highlight Cancel Recording Press Select Press SETUP to confirm Modify Edit a Scheduled Recording Press SETUP Press SETUP Scheduled Recordings Use SETUP arrow keys to highlight program Press SE...

Страница 27: ...ess SETUP SETUP and then SETUP While watching TV you can change the picture format to any of the settings you selected by pressing the settings button and selecting picture format High Definition Serv...

Страница 28: ...receiver displays a clock on the LED power on the receiver and enjoy your service For Fast Connect Instructions on how to connect a VCR to your digital receiver see page 35 One 6 Foot Coaxial Cable C...

Страница 29: ...programs are stored in the Interactive Program Guide The Interactive Program Guide IPG stores up to 7 days of programming the current day and the next 6 days How do I use my VCR to record a program R...

Страница 30: ...ents When the cable receiver displays a clock on the LED power on the receiver and enjoy your service Fast Connect Instructions Connecting Your Cox Digital Video Recorder Fast Connect KitTM Components...

Страница 31: ...single channel for 15 minutes you can rewind up to 15 minutes What happens if a recorded event goes over the scheduled end time If there is a chance that the event may continue past the scheduled end...

Страница 32: ...ed green to green blue to blue C Put the HDTV on the correct input to view programming Examples Video 1 2 or 3 Component 1 2 etc Step 2 When the cable receiver displays a clock on the LED power on the...

Страница 33: ...e Receiver Connecting Your HD Cable HDMI cable and IEEE 1394 cable are both optional neither are supported by Cox Tech Support 33 For the most up to date and detailed information visit www cox com Lou...

Страница 34: ...h definition Change your TV format i e stretch zoom normal by pressing the button on your Cox remote control to fill the screen Black bars on the top and bottom indicate that the program is a widescre...

Страница 35: ...AUDIO OUT CABLE IN AUDIO IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT Either or TV From cable outlet AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA US...

Страница 36: ...ion allows you to record and play a program in stereo sound when available From cable outlet AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHON...

Страница 37: ...upported by Cox Tech Support HD Digital Video Recorder HD DVR Installation to a Standard HDTV Using Red Blue and Green Cables and Audio Cables Back of cable receiver 37 For the most up to date and det...

Страница 38: ...r television and digital cable receiver into an electrical outlet If a light switch controls the outlet make sure it s turned on Make sure all cables are properly connected and connections are finger...

Страница 39: ...watch TV and change channels with your remote control but on screen information will not be available until the reloading process is complete No Sound Verify that the mute function has not been activa...

Страница 40: ...quiredforHDservice Televisionsandallotherconsumer owneddevicesequippedwithaCableCARDmayrequireadigitalset top receiver in order to receive all programming options offered by Cox Digital Cable and On D...

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