Appendix B: Troubleshooting
Frequently Asked Questions
1. No
display
on
the
LCD or the unit does not operate when the power is on.
9
Check the power cable connection and that the environment for the power outlet is normal.
9
Make sure the power voltage on the duplicator matches the voltage of your power outlet.
9
If the system was stored in a location where the temperature dropped below 32
⁰
F (0
⁰
C)
within the past 24 hours, leave the system in a warm room with temperatures at least 65
⁰
F
(19
⁰
C) for 4 hours prior to powering it on.
2.
The system can not recognize the master disc.
9
Check the format of the master disc or the master itself for damage.
9
Your master disc may be copy protected. Normally, most of the DVD/Blu-ray Disc and
some of the CD you have purchase from stores have copy protected encoded in them.
9
Use one of the Writers to read your master disc by selecting one of writers as the Copy
source (
please refer to section 1 of Make Disc-to-Disc Copies” - “Select the Copy Source”
on page 7.
) If it works, make a copy of your master disc and treat the copy as the new
master. Then set the Copy source back to the Reader and try again.
3.
Buttons do not function.
9
Maybe it is still busy on a task. Give it sometime and press it again. If it still doesn’t work,
turn off the machine, and then restart the machine after a minute.
4.
Copy completed but the copies are not readable / executable?
9
Use “compare” feature to check the copied disc.
9
Based on our experience, the quality of your media plays a big role on this part. Try to use
high quality media to prevent such problems.
9
Please use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your
BD/DVD/CD Player/ROM may not be compatible with recordable BD/DVD/CD disc.
5.
The failure rate is high.
9
Lower the “write speed” and try again.
9
Quality of blank disc may be poor.
9
Quality of your master disc may be poor.
6.
Do I need to upgrade my system’s firmware?
9
Unless your system is getting unstable, we strongly suggest not upgrading your system’s
firmware. Please contact our Tech Support if your system is getting unstable.
7.
Cannot boot-up or fails to upgrade firmware.
9
Contact our Tech Support.
8.
Can I load data directly from my computer to my system’s Hard Drive?
9
No, your system’s Hard Drive has a unique file system that computers will not recognize.
Thus, you can’t perform any read/write operations to the Hard Drive from your computer.
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