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13. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-line.
See your registration card for helpline contact details.
For Windows® Users:
PC
Symptom
Problem
Solution
Check the USB controller in your BIOS if they are
activated. If these does not work contact your
national customer support representative.
Install the software, restart your PC, and finally,
connect the
G2
to the PC via the USB port, then the
software folder will appear in the Program menu.
Upload all images to your PC as soon as possible.
(please refer to Battery Guidance section in User’s
Manual.)
If you need to change batteries, and retain the
images in your
G2
’s memory, ensure you are
connected to a PC which is turned on via the USB
cable, which will then draw power from the PC whilst
you insert fresh batteries.
Upload all images to your PC or insert another
SmartMedia™ Card.
If you need to change batteries, and retain the
images in your
G2
’s memory, ensure you are
connected to a PC which is turned on via the USB
cable, which will then draw power from the PC whilst
you insert new batteries.
“
My Camera Driver
” does not load.
The installer for the
Digital Camera
Manager
requires the
G2
be connected to
the PC (via the USB) after the software has
been installed & the PC restarted.
You have lost power to your
G2
by either:
Insufficient battery power
Removing the battery without being
connected to your PC (turned on) via the
USB cable.
Your
G2
’s memory is full.
This means there is insufficient power to
upload images to your computer.
I receive an error message when I am
installing “
My Camera Driver
”
Digital Camera Manager
folder is not
found in the Programs menu after I have
installed the driver.
All the images I have taken do not appear
on the
G2
.
The Red LED is on but not working
although I switched on my
G2
.
My
G2
LCD displays “
”.
Check all cables connections are secured.
* Always wait for the message to revert back to
number of images taken on your LCD.
• Always switch the
G2
on first before connecting
to the USB cable.
• Always let
G2
swotch off using the auto off
function.
Connection failure or
The
G2
has not completed the image
processing when you have tried to upload
the image.
I cannot upload images to the PC.
Upload saved images immediately, then replace
battery.
Battery power is too low to continue taking
images.
Battery indicator icon is blinking.
If you have any other camera installed on your
computer, remove the camera and it’s driver
completely from your system to avoid conflict with
another camera or capture device.
Conflict with another camera driver capture
device.
I cannot run the
My Camera Driver
.
Put
G2
CD in CD ROM drive.
No CD in CD-ROM drive.
I
cannot
access
any
Funhouse’s
templates.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD-ROM”, double click on
“CD-R” (normally the manufacturer’s name). Click
on “Settings”. Ensure “Auto insert notification” is
ticked and the “disconnect” is ticked. If you change
the settings the computer will ask you to restart
your PC. Click “Yes”.
The auto installation file is switched to off.
or
The CD ROM is disconnected.
My CD Installation wizard does not work.
Uninstall “
My Digital Camera
” software. Using the
different frequency setting this time.
I may have selected the wrong frequency
setting on installation.
My image quality is grainy.
Shut down all other applications and attempt to
reinstall the driver, or download the updated driver
from www.cool-icam.com and install the updated
driver.
Please also refer to the help files & User Guides that accompany the enclosed applications.
For further information and support, please visit our website: http://www.cool-icam.com