CONFERTEL
OmniPresent User Guide
Page 41 of 46
We are facing connectivity issues, particularly in establishing the
connection and loading Synclets. Often this takes close to 2
minutes; sometimes it also throws a timeout error..
The first connection attempt still cycles through the list of connection configurations, meaning that the first
connection attempt will still take a long time if the user is sitting in a network that does not allow RTMP.
To fix this, we require account-wide customization of the order of the connection attempts. It is on our
roadmap, but we still have to think of the best way to implement it. It is not necessarily in the best interest of
all conference attendees to have a connection configuration pushed upon them by the account holder.
RTMPT is much less efficient than RTMP, and we don’t want to force it onto users who are capable of
connecting via RTMP. The best solution currently is still for system administrators to allow RTMP.
We have a lot of audio problems. The audio cuts and falls away a lot.
Two possible reasons for this are lack of bandwidth and low-grade hardware (microphones).In the
first case, it is important that the moderator take into consideration the bandwidth restrictions of (all)
the connected clients. If bandwidth is a concern, it is advisable not to engage in bandwidth-intensive
activities, such as screen sharing.
In the second case, it might be possible that your microphone gain level may be too low. Please raise the gain
level of your microphone. You can do this directly in the CONFERENCE synclet when you are broadcasting by
hovering over your video element and adjusting the slider that fades in. You can also achieve this by going to
Options >> Preferences >> Mic & Speakers and adjusting the slider there.
We require a feature which allows us to add a background image to
the whiteboard which then allows a person to write over the image or
draw something over the top. Is this a feature that already exists or
something you’d be willing to add?
Yes, the feature you are looking for already exists. You can achieve this by following the steps below:
• Open your Media Library in the session (top bar) and select/add an image file from your computer by
clicking the black plus button. It will then be added to your “Media Library” and will be converted for
you. You can open it in the content viewer via double click.
• Once the image displays, you should click on the “Show Whiteboard” button (small button at the
bottom right of the content viewer) to activate it. You will see the whiteboard appear on top of the
image and you are good to go.
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