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CONFERTEL

 

OmniPresent User Guide 

 

 

 

Page 28 of 46 

 

 
 
 

Frequently Asked Questions 

 

Can guests take control over the Moderator’s (host) computer 
screen? 

 

Yes, you can allow guests to take control. By default this function is turned off for participants but you can do 

two things: 

 

•  Click on the user in the participants list and set his permissions. In Content Share allow him to control 

others screens. 

•  Click on the user in the participants list and make him a moderator. Moderators have remote control 

permissions by  default. 

 

Which files can I open natively, without converting them first?

 

Files with the following extensions can be opened immediately after upload: swf, jpg, jpeg, png, gif, mp3, 

mp4, flv, m4v, f4v, f4a, f4b, f4p, mov (most), mp4v, m4a, 3gp (most), 3g2 and  aac.  Out of that list you can 

choose to convert the following to a smaller, optimized size: mp4, flv, mov 

 

Other file types can either be uploaded and converted, or just uploaded (and shared with others for 

download, for example). 

 

File types that can be uploaded and  converted: 

Office: doc, docx, ppt, pptx, pps, ppsx, xls, xlsx and also pdf, txt, rtf 

Video: avi, wmv, mpg, mpeg, asf, asx, fix, mkv, xvid and the file type mentioned in the previous question 

(mp4, flv, mov) 

Audio: wma, wav, wave, aif, aiff, mpa and  ogg 

 

For PowerPoint files 

•  Make sure you do not include macros on your slides. For safety reasons we have to disable all 

macros and that should work fine, but there can be cases where the presence of macros will cause 

the conversion to  cancel. 

•  Make sure you do not embed ActiveX components in your slides (such as external video). This 

causes stability issues with the  converter. 

•  Make sure you do not rely on external resources, such as CSS. Whilst this should usually not cause 

any issues with the conversion, we have seen cases which made the file nonconvertible. 

Содержание OMNIPRESENT

Страница 1: ...User Guide ...

Страница 2: ...entation are not clickable I need my viewers to be able to click on links what can I do 29 How do I change the default language 29 After a poll can I see the option that each participant selected during the poll 30 Are there any keyboard shortcuts for forward and backward navigation 30 Can anybody besides the account holder be appointed the Moderator of a meeting Can a Moderator set up a meeting 3...

Страница 3: ...n account 38 Is there any option to stop auto chat scrolling 38 OmniPresent does not load my webcam 38 Suggestions to have a seamless session even with bandwidth problems 39 The URLs in my PowerPoint presentation are not clickable 39 The webcam image is mirrored when switching in full screen mode 39 There seems to be a problem with the time zones When I select GMT 1 it thinks as if we were in GMT ...

Страница 4: ...highly interactive web conferencing platform which gives users full control of their meetings from start to finish Follow this guide to learn the basics on setting up and hosting live meetings To begin using OmniPresent it is recommended that you review our System Requirements and System Check to ensure proper compatibility ...

Страница 5: ...le in your meeting to share various types of content with each other such as audio and video computer files in almost any format and even a whiteboard to aid online collaboration In this section we ll teach you all about presenting and sharing content inside OmniPresent sessions ...

Страница 6: ... a session you may be asked to approve access to your camera once approved you should see your camera s input in the video conference content window You can change your video settings and change the output volumes for each participant separately to create the best possible experience ...

Страница 7: ... to modify your video configuration during a session This can become important when adjusting to available bandwidth capacity or changing the video aspect ratio to allow for alternative uses of your webcam and those of your audience You can adjust your camera and video quality by going into Preferences ...

Страница 8: ...rator or host you are able to share your screen by clicking on either of the two highlighted buttons shown below If you don t have the screen sharing plugin installed a download option will show up You must install the screen sharing plugin to be able to share your screen with other participants in the meeting ...

Страница 9: ...nly one window from the ones you have already opened in your computer so you can share only that window with the rest of attendees For example you have a Word document open your browser window and a notepad window active at the moment You click on the Selected Windows option and then select the Notepad window in order to start sharing it The only thing that the rest of participants will be able to...

Страница 10: ... Library You can add files by clicking on the Media Library button Once you click on the Media Library button an additional bar will show up on the right side of the screen This bar contains the files that you uploaded Media Library and the files that were shared for download Shared Files ...

Страница 11: ...converted they will show up on the Media Library bar If you want to allow participants in a session to download a document please select the file within your media library and drag it downwards to the Shared Files This will make a button appear on the bottom of the content share synclet with a download link for anyone to use ...

Страница 12: ... Guide Page 12 of 46 Recording Sessions To begin recording your session click on the Record icon from the main toolbar From there you will be prompted to name the recording You can pause your recordings directly from the toolbar ...

Страница 13: ...at tracks the conversion progress This means that the file you selected is being uploaded and converted so that all participants can look at it regardless of which device they are using to join the session Once the progress bar disappears you re ready to share your file with the rest of attendees You can simply drag it to the center of the screen for the rest of participants to see it or you can d...

Страница 14: ... menu available at the top of the window so they can personalize the workspace and bring in new synclets Participants They have more limited privileges inside a session They must request permission to broadcast their audio and video and to share files They do not have the Workspace menu available at the top of the session window They just have the Options and Help menus available Observers This is...

Страница 15: ...CONFERTEL OmniPresent User Guide Page 15 of 46 Phone Only Audio Phone only sessions require that all participants dial into a conference bridge using a toll free number and conference passcode ...

Страница 16: ...t User Guide Page 16 of 46 Inside the Session The following articles describe some of the features that can give your webinars and online meetings a connected media rich experience just as if everyone was in the same place ...

Страница 17: ...Chat window Will contain both public chat and private messages divided into separate tabs Content sharing area Files that have been uploaded to you Media Library must be dragged to this area so that the rest of participants can access them It also contains the Share My Screen My Documents and Whiteboard options for Moderators Only the My Documents option is available for Participants Top menu bar ...

Страница 18: ...my Camera Show Media Library Invite Participants Start Screen Sharing Start Recording and Notification buttons For Participants it will include only the Show Media Library Raise Your Hand and Notification buttons The Raise Your Hand button allow participants to request permission to start their broadcasts ...

Страница 19: ...e look and feel of the Workspace layout Here you can select one of the predefined views Conference View Presentation View or Discussion View or create your own custom layout by selecting which content is visible moving and resizing the content windows to their desired position and then selecting SAVE CURRENT VIEW ...

Страница 20: ...ew who has joined your session as well as manage their User Role i e their permissions within the session You can also invite someone to share their video or even ban them out of the meeting room All these options can be managed through the Participants synclet which is shown and described in the image below ...

Страница 21: ...d to the Moderator role you may need to request permission to start your webcam and audio device from a room moderator You can do this by clicking on the Request to Speak icon in the top right of the session window This will generate a dialog on the session Moderators side where they can allow you to start your webcam and mic ...

Страница 22: ...ave one by default whenever you start a session If you don t have an empty content share space open a new one and click on Start Whiteboard The whiteboard will show up along with drawing tools at the top of the screen Participants will only see the whiteboard and what others draw and write on it but they won t be able to see the drawing tools ...

Страница 23: ... following After you and the rest of the moderators are done making changes to the whiteboard you can save the drawings you make on the whiteboard as a png image Simply click on the X corner sign located on the Whiteboard tab A pop up message will show up asking you if you would like to save your changes ...

Страница 24: ...oard to draw on top of it To do so start by opening the desired file on a content share synclet using your media library The Whiteboard button will be located at the lower right corner of the screen Once you click on it the drawing tools will show up at the top of the image or PDF file just like they do when you start the whiteboard ...

Страница 25: ...icating with meeting participants in addition to using audio and video is the live chat feature This option allows you send messages to all of the participants at once or individually in a private chat You can choose your font color These options are shown in the graphic below ...

Страница 26: ...CONFERTEL OmniPresent User Guide Page 26 of 46 You can also choose to clear the entire chat history or send the chat log to your email The image below shows all the advanced chat options ...

Страница 27: ...r of the user interface You will see a brightly colored box next to the Notifications button Hover your mouse over the color box to obtain some technical details that will help you identify how good your Internet connection is If the color box is green your Internet connection should be enough to ensure a great collaboration experience If the box is colored in yellow then your connection may cause...

Страница 28: ...he following to a smaller optimized size mp4 flv mov Other file types can either be uploaded and converted or just uploaded and shared with others for download for example File types that can be uploaded and converted Office doc docx ppt pptx pps ppsx xls xlsx and also pdf txt rtf Video avi wmv mpg mpeg asf asx fix mkv xvid and the file type mentioned in the previous question mp4 flv mov Audio wma...

Страница 29: ...eed my viewers to be able to click on links what can I do When creating your PowerPoint right click onto the text you want to link and manually reassign the hyperlink using the hyperlink menu item If this does not work make sure to remove any Word Art Applying Word Art will result in this text being rendered as a bitmap image rather than a clickable link Remove Word Art styles by right clicking th...

Страница 30: ... these controls due to technical difficulties with the permissions model that we apply to different users types Can anybody besides the account holder be appointed the Moderator of a meeting Can a Moderator set up a meeting Yes you can have multiple moderators There are two ways you can promote any attendee If you want to give permission to any participant to be a moderator of a meeting you can do...

Страница 31: ...private No screen sharing or content sharing cannot be made private Do you encrypt data transmission Do you use RTMP or RTMPE Do you use https We use RTMPE encrypted RTMP for streams and https for login and files Do you support application sharing and screen sharing on Linux Do you have a Linux version of the screen sharing driver Our Linux application sharing driver is currently in experimental s...

Страница 32: ...at app is also causing problems there is an issue with Adobe AIR support Popular AIR based apps can be found here http www appbrain com apps popular adobe air Does OmniPresent support Polling functions and Surveys Yes you can conduct polls and also set your own feedback Survey page Polls are useful during a meeting if you want instant feedback on what is being presented Polls can also be used at t...

Страница 33: ... poll results These results are updated in real time as participants continue to cast or change their votes All polling results are display in the format of percentages The overall responses appear in the Poll pod To view responses from individual participants click View Votes To show results of the poll to all your session attendees you need to check the box Show results to everyone on the pollin...

Страница 34: ...mmend that you either use another browser such as Firefox Safari or Internet Explorer or disable Pepper Flash in Chrome and install the publicly available Flash Player To disable Pepper Flash you can follow the instructions in the following article courtesy of Newtriks LTD http newtriks com 2012 12 01 how to disable the chrome pepper flash player As the bottom of the article indicates if you are h...

Страница 35: ...ers tab by default on session links just append registered to the URL You might want to do this when hosting an event and making it easier for your registered users to log in Showing the tab by default will greatly increase the number of users that log in using their accounts vs using a guest access How do I improve the video and audio quality You can bump up the quality of the video feed you are ...

Страница 36: ...work Moderators can ban a user by selecting the user in the participants module and selecting the ban option from the cogwheel menu A ban can be time limited or for life When a banned user attempts to join a session the moderator will receive a discreet notification The notification provides the moderator with an option to unban the user How to create folders in the Media Library Click the button ...

Страница 37: ...to grant permission Please help This problem is most probably occurring due to a conflict between the general audio input on the motherboard and the audio input on your webcam OmniPresent will by default use the webcam audio and video settings In your Sound Settings you must cancel the audio input from the webcam and allow it from your motherboard where your microphone is connected This should sol...

Страница 38: ...an one PC using the same login account Yes you can use your same account at home at work and when you travel anywhere in the world Please note you can only log in from one location at a time we do not allow simultaneous connections from different locations using the same account Is there any option to stop auto chat scrolling Currently we don t have such a feature If your chats are very busy we su...

Страница 39: ...manually reassign the hyperlink using the hyperlink menu item If this does not work make sure to remove any Word Art Applying Word Art will result in this text being rendered as a bitmap image rather than a clickable link Remove Word Art styles by right clicking then selecting Format Word Art styles Clear Word Art The webcam image is mirrored when switching in full screen mode The mirror image is ...

Страница 40: ...Then select the launchappshare item and right click it From the dropdown menu select the Reset option This will reset the remember my choice feature in the dialog and when you try to launch the application sharing plugin you will now see the original dialog requesting your permission to run the plugin This time please check the remember my choice option and accept the execution of the plugin NOTE ...

Страница 41: ...ration the bandwidth restrictions of all the connected clients If bandwidth is a concern it is advisable not to engage in bandwidth intensive activities such as screen sharing In the second case it might be possible that your microphone gain level may be too low Please raise the gain level of your microphone You can do this directly in the CONFERENCE synclet when you are broadcasting by hovering o...

Страница 42: ...ss level they have to certain features in the room In OmniPresent we call the level of access to features permissions A moderator can also modify a particular user s permissions individually This feature is very powerful and quite advanced The permissions menu is available by clicking on an users avatar from the user list and selecting permissions from the menu What is the reason for this error Yo...

Страница 43: ...SESSIONS IF user has not been received an incoming stream during the last 10 minutes AND session has not been in the recording true state during the last 10 minutes AND no key mouse activity during the last 10 minutes AND no incoming chat activity during the last 10 minutes AND user has not been broadcasting during the last 10 minutes OR user is broadcasting AND has been alone for 10 minutes FOR P...

Страница 44: ...CONFERTEL OmniPresent User Guide Page 44 of 46 System Check The system check ensures your ability to connect to OmniPresent Click this link to run System Check https secure confertel net omnicheck asp ...

Страница 45: ...ternet Explorer 7 x Firefox 4 x Safari 4 x Chrome 2 x or higher Microsoft Windows Vista Microsoft Internet Explorer 7 x Firefox 4 x Safari 4 x Chrome 2 x or higher Microsoft Windows XP Microsoft Internet Explorer 7 x Firefox 4 x Safari 4 x Chrome 2 x or higher NOTE Microsoft Internet Explorer 8 or higher Medium and Medium High default security settings supported High security setting not supported...

Страница 46: ...From 100kbps per receiving stream From 300kbps download stream download download 1MBit recomended While OmniPresent is designed to be bandwidth efficient and performance to degrade gracefully OmniPresent is a broadband platform For best possible and most reliable experience do not use WiFi equipment and use a high grade dedicated low latency broadband internet access Use our System Check applicati...

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