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2. FREQUENTLY ASKED QUESTION
PROBLEMS
CAUSE
SOLUTION
1
Motor does not run
Public electricity supply
failure
Check if the problem also occurs with other actuators
connected to a different switch. Alternatively, check
with a multimeter if voltage is present.
Have it checked by an authorized electrician
Repeated operation may
have tripped the motor
overload protector switch
Check that the motor is not undersized
Wait 15 min and try again
2
Motor runs
intermittently
Have the wiring connection
between switch and
Replace if necessary
motor checked by an
authorized electrician
To rate power
Too low voltage
Choose the relevant load to the rated torque
3
Motor run only one
direction
The end stop in the other
direction is activated
Turn the end position adjustment screw in the
direction indicated by the limit switch referred to
the non-functioning direction towards the + sign
No power of the other
direction
Check the wire connection
