Microsoft SQL Server Error Messages
Appendix A: Troubleshooting and Disaster Recovery 93
AE50009 or AE50010
Unable to sign in to Windows as specified user.
Unable to sign in to Microsoft SQL Server as specified user.
Reason:
CA ARCserve Backup may have failed to connect to the Agent for Microsoft SQL
Server for any of the following reasons:
■
Machine authentication failure may have occurred.
■
The Windows user specified may not have the required Backup Operator
privilege.
■
Database authentication failure may have occurred.
■
The target database instance may be stopped or inaccessible.
The specific error code and message from either Windows or SQL Server will be
appended to the message.
Action:
To address this error
1.
Verify that the CA Backup Agent Universal Agent service is running on the
target server.
2.
Verify that the target database server instance is running on the target
server. If it is not, restart it.
3.
Check the user name and password for the target server logon.
4.
Specify domain or machine authentication for the target server logon.
5.
Verify that the target server has sufficient free memory available.
6.
Verify that the Agent for Microsoft SQL Server DLL exists on the target
server.
7.
Verify that the DLL path is correct in the target server registry.
Microsoft SQL Server Error Messages
Microsoft SQL Server errors can occur for a variety of reasons and can appear in
several different CA ARCserve Backup error messages. If a Microsoft SQL Server
error occurs, find the value shown for NativeError.
