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Appendix A
Troubleshooting
111
Appendix A: Troubleshooting
Solutions to Common Problems
In the section, we attempt to address common problems that may arise during the
installation and operation of the router. Listed here are suggested steps you may follow to
rectify a possible problem which you encounter. If you cannot find an answer here, you
may visit the corporate Compex website at
www.compex.com.sg
or
www.cpx.com
.
1.
I want to know if the router is connected to the Internet.
A.
Open a Command Prompt
!
For Windows 98SE and ME, please click the
Start
button and
Run
. In the
Open
field within
the
Run
dialog box, type in
command
. Press the
Enter
key or click the
OK
button.
!
For Windows 2000 and XP, please click the
Start
button and
Run
. In the
Open
field within
the
Run
dialog box, type in
cmd
. Press the
Enter
key or click the
OK
button.
B.
In the Command Prompt, type
ping 192.168.168.1
and press the
Enter
key.
!
If you get a reply, the computer is communicating with the router.
!
If you do NOT get a reply, please check the cables and make the settings are correct as
mentioned in Parts 1 and 2 of Chapter 4.
C. In the Command Prompt, type
ping www.yahoo.com
and press the
Enter
key.
!
If you get a reply, the computer is connected to the Internet.
!
If you do not get a reply, you may want to ping another known host. No reply from the
host implies a problem with the connection.
2.
I am not getting an IP address on my connection and I am unable to surf the Internet.
A.
Make sure that your Ethernet cable is properly connected from your Cable/ADSL modem to
the router’s WAN port, and verify from the
About System
page if a valid IP address from the
ISP is shown on the WAN port information page. Then refer to Problem 1 (steps A & B), and
verify connectivity with the router.
B.
Ensure that you are using the correct WAN settings suitable for your broadband connection.
You may contact your ISP to see if your Internet connection type should be that of Dynamic
IP or Static IP addressing, or if it is PPPoE (commonly used for ADSL subscriptions). Please refer
to Part 2 of Chapter 4 for WAN Setup.
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