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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
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POST Error Messages
An error message displays if the POST encounters a problem. This test
automatically runs each time the system is turned on, checking assemblies
within the computer and reporting any errors found.
Click on an item for explanations of the error codes and a recommended
course of action.
Error Code Message Samples
Extended RAM failed at
offset nnn
Fixed Disk 0 or 1 Failure Incorrect Drive A Type
System Battery is Dead System BIOS Shadowed
System RAM Failed at
Offset, nnn
UMB Upper Limit
Segment Address nnn
Diskette Drive A or B Error
Probable Cause
Recommended
Action
Drive A: is present, but fails the BIOS POST
diskette tests
1. Run Setup.
2. Replace the signal
cables.
3. Replace the drive.
Extended RAM failed at offset
nnn
Probable Cause
Recommended
Action
Extended memory not working or not configured
properly
1. Replace the
memory modules.
2. Replace the
system board.
Failing Bits
nnn
Probable Cause
Recommended
Action
nnn
is a map of the bits at the RAM address which
failed the memory test
1. Run Setup.
2. Replace the
system board.
Fixed Disk 0 or 1 Failure
Probable Cause
Recommended
Action
Hard drive is not working or configured properly
1. Run Setup.
2. Replace the signal
cable.
3. Replace the hard
drive.
Fixed Disk Controller Failure
Probable Cause
Recommended
Action
Hard drive is not working or configured properly
1. Run Setup.
2. Replace the
system board.
Incorrect Drive A Type
Probable Cause
Recommended
Action
Type of diskette drive A: not correctly identified
1. Run Setup.
2. Replace the
diskette drive.
Invalid NVRAM Media Type
Probable Cause
Recommended
Action
Problem with NVRAM (CMOS) access
Replace the system
board.
Keyboard Controller Error
Probable Cause
Recommended
Action
Keyboard, I/O keyboard controller
(on system board) or mouse error
1. Replace the
keyboard.
2. Replace the
mouse.
3. Replace the
system board.
Keyboard Error
Probable Cause
Recommended
Action
Keyboard, I/O keyboard controller
(on system board) or mouse error
1. Replace the
keyboard.
2. Replace the
mouse.
3. Replace the
system board.
Operating System Not Found
Probable Cause
Recommended
Action
Operating system cannot be located on
either drive A: or C:
Run Setup.
Parity Check 1
Probable Cause
Recommended
Action
Parity error found in the system bus
1. Run Setup.
2. Replace the
memory modules.
3. Replace the
system board.
Parity Check 2
Probable Cause
Recommended
Action
Parity error found in the I/O bus
1. Run Setup.
2. Replace the ISA
board (modem).
Real Time Clock Error
Probable Cause
Recommended
Action
Real-time clock fails BIOS test
Replace the system
board.
System Battery is Dead
Probable Cause
Recommended
Action
RTC battery is dead
1. Replace the RTC
battery.
2. Run Setup.
System BIOS Shadowed
Probable Cause
Recommended
Action
System BIOS copied to Shadow RAM
Replace the system
board.
Status message only;
no action required.
System Cache Error
Probable Cause
Recommended
Action
RAM cache failed the BIOS test
Run Setup.
System CMOS Checksum Bad
Probable Cause
Recommended
Action
CMOS is corrupted or modified incorrectly
Run Setup.
System RAM Failed at Offset,
nnn
Probable Cause
Recommended
Action
System RAM failed
Replace memory
modules.
System Timer Error
Probable Cause
Recommended
Action
DMA, timers, etc.
Replace the system
board.
UMB Upper Limit Segment Address
nnn
Probable Cause
Recommended
Action
Displays the address
nnn
of the upper limit
of Upper Memory Blocks, indicating released
segments of the BIOS
Run Setup.
Status message only;
no action required.
Video BIOS Shadowed
Probable Cause
Recommended
Action
Video BIOS successfully copied to shadow RAM
Run Setup.
Status message only;
no action required.
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