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Compaq.com - Compaq Presario Maintenance and Service Guide - 2250, 2410 ES, 2510, and 4240 ES Series
United States December 10, 2002
Maintenance & Service Guide
Presario 2250 Series
2510, 2410 ES & 4240 ES Personal Computers
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Troubleshooting
This section provides troubleshooting information for the Compaq Presario
2250, 2510, 2410 ES, and 4240 ES Series Computers. Adherence the
procedures and precautions described in this section is essential for proper
service. The basic steps for troubleshooting include:
1. Clearing CMOS.
2250 Series, 2510, 2410 ES Models
Running the Power-On Self-Test (POST)
.
3. If you are unable to run POST you may
Troubleshoot without Diagnostics
.
Perform the recommended actions in the order listed. Rerun POST after each
recommended action until the problem is solved and no error message
occurs. Once the problem is solved, do not complete the remaining
recommended actions.
4. Run the
Compaq Utilities Test Program.
Diagnostic error codes occur if the
system recognizes a problem while running the Compaq Utilities. These error
codes help identify possible defective subassemblies.
NOTE:
If the problem is intermittent, check the
computer several times to verify that
the problem is solved.
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