Command Communications ASAP P2.5X Скачать руководство пользователя страница 36 | Manualshive

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11. Troubleshooting

Problem

Solution

The unit does not work.

Check power connection.

No dial tone.

Check all phone line connections and repair or replace
any damaged cables.

I can’t dial out.

Check if the dialing mode (tone/pulse) setting is

correct.

The unit suddenly stops working.

Turn off the unit to reset and then turn on again.

The AC adapter feels warm.

This is normal.

I can’t retrieve messages from

Make sure that you use the correct password.

a remote phone.

I forgot my password.

Program a new password.

I can’t receive a fax.

Check to make sure fax is connected to

EXT 24

and

incoming fax line should be connected to

LINE 2

.

Do I have to dial “9” first when I send a

No. As long as the fax is connected to

EXT 24

and

fax from

EXT 24

?

LINE 2

is assigned either fax or telephone/fax modes.

I can’t record a system OGM in

EXT 24

.

You can only record a system OGM from

EXT 20

.

Telephone line is not released immediately

When using Outbound call forwarding using 1 line, you

after using Outbound call forwarding.

must request Three-Way Calling service from your local
telephone company. When you hang up, the telephone
company may provide a busy tone to confirm the call is
disconnected. However, in many countries, this may not
occur. Therefore, the call is restricted for 3 minutes.

Can I use the Outbound call forwarding

Yes.

in the

After Hours

mode?

Note:

During a power failure, only

EXT 20

through

LINE 1

will work.

33

ASAP P2.5X Operator’s Guide

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Содержание ASAP P2.5X

Страница 1: ...Customer Service 1 800 288 6794 Customer Service E mail ccitech commandcom net ...

Страница 2: ...hecking system OGMs 8 3 9 System OGM s OutGoing Messages 9 3 10 Auto attendant mode 10 3 11 Operator mode 10 3 12 Alternate operator extension assignment 10 3 13 Alternate operator extension 10 3 14 Set number of rings before answer 11 3 15 Flash time adjustment 11 3 16 Flash time adjustment for extensions 12 3 17 Pulse or tone selection 12 3 18 Selecting music for music on hold 13 3 19 Setting vo...

Страница 3: ... dialing 25 26 8 2 Programming system speed dial numbers 26 9 Setting After Hours Business Hours mode 27 9 1 To set or cancel the After Hours OGM 4 message 27 9 2 After Hours priority calls 27 10 Call restriction 28 32 10 1 Extension call restriction 29 10 2 Maximum digit dialing 30 10 3 Phone number restriction 31 10 4 Programming restricted phone numbers to extensions 32 11 Troubleshooting 33 34...

Страница 4: ...nect up to five telephone devices to two telephone lines allowing the devices to share the lines These devices can be a telephone FAX modem or any device that connects to a telephone line No PC is required for installation as it is a stand alone product An installation guide with pictures and drawings make self installation possible without professional help According to standard industry practice...

Страница 5: ...nitoring Unpacking the ASAP P2 5X When you open the ASAP P2 5X box for the first time inspect the contents In the box you should find all of the items needed for installation If any of these items are missing or damaged contact the dealer where you purchased the unit or call the number listed in the Service Information section of this guide ASAP P2 5X Operator s Guide 2 ...

Страница 6: ... cord to the LINE 1 jack on the back of the unit and connect the other end of this cord into the LINE 1 wall jack 3 Connect a telephone line cord to the LINE 2 jack on the back of the unit and connect the other end of this cord into the LINE 2 wall jack Both lines are initially assigned for voice calls If one line is to be used as a fax line connect it to LINE 2 on the back of the unit Refer to Pa...

Страница 7: ...ect the other end of this cord into the three way adapter LINE 1 jack 4 Connect a telephone line cord to the LINE 2 jack on the back of the unit and connect the other end of this cord into the three way adapter LINE 2 jack You can purchase a three way adapter at stores that sell telephone related products 2 4 Connecting telephone lines to extensions Connect telephone line cords into extension jack...

Страница 8: ...calls only 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press you will hear a long tone 3 Replace the handset for two seconds then lift the handset You will hear the system tone again 4 Press you will hear a long tone 5 Replace the handset for two seconds then lift the handset You will hear the system tone again 6 Press you will hear two short system tones 7 Hang up Note 1 A l...

Страница 9: ...9 to get dial tone on EXT 24 simply send your fax 3 4 Line 2 for fax and voice calls When you have two incoming telephone lines to program LINE 1 for voice calls and LINE 2 for both fax and voice calls use the following programming sequence 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press you will hear a long tone 3 Replace the handset for two seconds then lift the handset Y...

Страница 10: ... system tone again 6 Press you will hear two short system tones 7 Hang up 3 6 Single line for voice calls only If you want to operate this system using only one phone line disable the unused line as follows or 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press you will hear a long tone 3 Replace the handset for two seconds then lift the handset You will hear the system tone ag...

Страница 11: ... Replace the handset for two seconds then lift the handset You will hear the system tone again 8 Press you will hear two system short tones 9 Hang up 3 8 Checking system OGMs To check recorded OGMs use the telephone connected to EXT 20 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press you will hear a long system tone 3 Replace the handset for two seconds and then lift the han...

Страница 12: ...s a wrong number You have approximately five seconds to record OGM 2 EXAMPLE You have pressed a wrong number please try again OGM 3 Fax announcement OGM 3 is to give the caller instructions You have approximately 8 seconds to record OGM 3 OGM 3 EXAMPLE Please press any button NOW to reach the operator or press the START button on your fax Note OGM 3 is played when LINE 2 is assigned only for fax v...

Страница 13: ...dset to be assigned as the Operator extension and press 2 To cancel lift the handset at the extension and press 3 13 Alternate operator extension 1 Lift the telephone handset connected to EXT 20 the system tone is heard 2 Press you will hear two short system tones 3 Replace the handset and then lift handset 4 Press you will hear two short system tones 5 Hang up Note 1 OGM 3 is played when LINE 2 i...

Страница 14: ...h time adjustment A flash is a momentary on hook condition typically used to signal the C O The flash time means the duration of the on hook condition If the duration is too long it is interpreted as a disconnect A flash is generated by pushing then releasing the receiver button on your phone The initial flash time is 500 milliseconds one half second 1 Lift the handset connected to EXT 20 the syst...

Страница 15: ...r tone selection The system is set up for tone lines no programming is required To change this setting or 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press you will hear a long system tone 3 Replace the handset for two seconds and then lift the handset You will hear the system tone again 4 Press 5 Press to select telephone LINE 1 or LINE 2 6 Press to select Tone or to select ...

Страница 16: ...hear the system tone again 7 Press you will hear two short system tones 8 Hang up 3 19 Setting voice mail recording time The maximum combined recording time up to 10 minutes 3 minutes is the default of outgoing Voice Mail announcement and incoming messages to each extension voice mailbox Perform the following steps 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press you will he...

Страница 17: ...then lift the handset You will hear the system tone again 4 Press 5 Press to select line 6 Press extensions 20 to 24 e g Press in series if you want to group extensions 20 to 24 If the extension is already designated one tone is heard If the extension is available two tones are heard 7 Press to set the group or press to reset the group 8 Repeat step 6 through 7 for another designation or cancellat...

Страница 18: ...our 8 Press to set the minutes you will hear a long system tone To check the day and time 1 Lift the handset the system tone is heard 2 Press 3 The current day and time will be heard 4 Hang up 4 Managing individual voice mailboxes 4 1 Password registration To access your voice mailbox you must assign a password The password must be a 4 digit number composed of your extension number and a 2 digit n...

Страница 19: ...s your 4 digit password 4 Record your OGM after listening to the message Please record your message after the tone e g This is John and I am away from my desk Please leave a message and I will return your call as soon as possible Thank you 5 Hang up 4 3 Checking voice mailbox OGM Password To listen to an extension OGM 1 Lift the handset the system tone is heard 2 Press 3 Press your 4 digit passwor...

Страница 20: ...ur telephone number using a tone telephone 2 Press during the OGM 3 Enter your 4 digit password Press to play messages Press to save Press to delete Press to skip Press to repeat Press to change OGM Press to disconnect Press to change OGM Press telephone number to program a Call Forwarding telephone number Press telephone number to program a Call Forwarding telephone number in the After Hours mode...

Страница 21: ...ng This feature allows the ASAP P2 5X to notify you at another location when a voice mail message has been left Auto Attendant mode To set call notification 1 Lift the handset the system tone is heard 2 Press 3 Hang up To cancel call notification 1 Lift the handset the system tone is heard 2 Press 3 Hang up To enter an outside telephone number telephone number 1 Press 2 Enter telephone number max ...

Страница 22: ...pager number max 25 digits 4 Press 5 Hang up Note When a page is received your extension number will appear on your pager display To cancel a pager number 1 Lift the handset the system tone is heard 2 Press 3 Hang up Note If you enter both a telephone number and a pager number the telephone number has priority over the pager number 6 Basic telephony operations 6 1 Intercom call To dial an internal...

Страница 23: ...dset the system tone is heard 2 Press dial tone stops 3 Press line or 4 Dial telephone number 6 3 Call transfer To transfer a call to another extension or Note Flash press flash button or receiver button for 0 5 second If you press the receiver button too quickly the call will not transfer Or if you press the receiver button too long the line will disconnect flash time is 80ms 800ms 1 To transfer ...

Страница 24: ... is automatically transferred to the extension 6 5 Transferring a call to a voice mailbox After answering the phone the call can be transferred to any mailbox 1 Press flash or receiver button 2 Press 3 Press extension number 6 6 Access voice mail without ringing extension 1 Lift the handset the system tone is heard 2 Press 3 Press extension number 4 Leave message after OGM 21 ASAP P2 5X Operator s...

Страница 25: ...ll an extension that is busy or are unable to get an outside line this feature lets the ASAP P2 5X notify you when the extension or outside line become available When a busy extension or a phone line becomes available the system notifies your extension or 1 Lift the handset 2 Press 3 Press extension number to get notification from an extension number Or press line number to get notification from t...

Страница 26: ...extension number To forward an incoming call to a designated extension number 1 Lift the handset the system tone is heard 2 Press 3 Press extension number 4 Hang up To cancel this feature 1 Lift the handset 2 Press 3 Hang up 7 1 Outbound call forwarding From each extension you can forward incoming calls to another telephone number e g your cellular phone or a home phone automatically 23 ASAP P2 5X...

Страница 27: ...or outbound call forwarding the auto attendant must be set in advance telephone number 1 Lift the handset the system tone is heard 2 Press 3 Enter telephone number 4 Press 5 Hang up To cancel this feature 1 Lift the handset the system tone is heard 2 Press 3 Press 4 Hang up Note Three Way Calling This is a service provided by your local telephone company 7 2 Line selection for call forwarding Init...

Страница 28: ...Hang up Note Refer to Page 23 Section 7 1 Outbound call forwarding or Page 27 Section 9 After Hours priority calls for examples 8 Speed dialing 8 1 Extension speed dialing Setting extension speed dial numbers each extension can store 10 telephone numbers speed dial number telephone number 1 Lift the handset 2 Press 3 Press speed dial number 4 Enter telephone number 5 Press you will hear a long sys...

Страница 29: ...m EXT 20 speed dial number telephone number 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press 3 Press speed dial number 4 Enter telephone number 5 Press you will hear a long system tone 6 Hang up Cancel speed dial number 1 Lift the handset 2 Press 3 Press speed dial number 4 Press you will hear two short system tones 5 Hang up Dialing a stored system speed dial number speed d...

Страница 30: ...ang up 9 2 After Hours priority calls To set the system to forward After Hours priority calls using EXT 25 This feature must be set from EXT 20 See Page 23 Section 7 1 telephone number 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press 3 Enter telephone number 4 Press you will hear a long system tone 5 Hang up To cancel 1 Lift the handset connected to EXT 20 the system tone is...

Страница 31: ...ou will hear the system tone again 4 Press 5 Press or 6 Press restricted 4 digits e g 1900 or 1212 7 Press you will hear a long system tone 8 Replace the handset for two seconds and then lift the handset You will hear the system tone again 9 Press you will hear two short system tones 10 Hang up To cancel extension restriction code 1 Lift the handset connected to EXT 20 the system tone is heard 2 P...

Страница 32: ...r two seconds and then lift the handset You will hear the system tone again 10 Press you will hear two short system tones 11 Hang up To cancel extension restriction code 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press 3 Press you will hear a long system tone 4 Replace the handset for two seconds and then lift the handset You will hear the system tone again 5 Press 6 Press t...

Страница 33: ...en lift the handset You will hear the system tone again 5 Press 6 Press for EXT 20 Press for EXT 21 Press for EXT 22 Press for EXT 23 Press for EXT 24 7 Press to enter the maximum digit number max 99 digits you will hear a long system tone To cancel Press you will hear two short system tones 8 Replace the handset for two seconds and then lift the handset You will hear the system tone again 9 Press...

Страница 34: ...ou will hear a long system tone 9 Replace the handset for two seconds and then lift the handset You will hear the system tone again 10 Press you will hear two short system tones 11 Hang up To cancel restriction code number 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press 3 Press you will hear a long system tone 4 Replace the handset for two seconds and then lift the handset ...

Страница 35: ...lace the handset for two seconds and then lift the handset You will hear the system tone again 9 Press you will hear two short system tones 10 Hang up To cancel restriction code 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press 3 Press you will hear a long system tone 4 Replace the handset for two seconds and then lift the handset You will hear the system tone again 5 Press 6...

Страница 36: ...to LINE 2 Do I have to dial 9 first when I send a No As long as the fax is connected to EXT 24 and fax from EXT 24 LINE 2 is assigned either fax or telephone fax modes I can t record a system OGM in EXT 24 You can only record a system OGM from EXT 20 Telephone line is not released immediately When using Outbound call forwarding using 1 line you after using Outbound call forwarding must request Thr...

Страница 37: ...ases all previous programmed settings 1 Lift the handset connected to EXT 20 the system tone is heard 2 Press 3 Press you will hear a long system tone 4 Replace the handset for two seconds and then lift the handset You will hear the system tone again 5 Press 6 Hang up ASAP P2 5X Operator s Guide 3 ...

Страница 38: ...the programming mode or resetting a value Assigning telephone lines Two Lines for telephone calls ONLY Default 6 9 1 0 0 6 9 Line 2 for fax only 6 9 6 7 0 6 9 Line 2 for fax and voice calls 6 9 6 7 1 6 9 Line 2 for voice calls 6 9 6 7 2 6 9 Single Line for voice calls only 6 9 1 0 1 2 6 9 Recording Checking System OGMs Auto Attendant OGM 1 6 9 7 1 1 record 7 3 1 listen 6 9 OGM 2 6 9 7 1 2 record 7...

Страница 39: ...es remotely password 1 Dial your telephone number using a tone telephone 2 Press during the OGM 3 Enter your 4 digit password Press to play messages Press to save Press to delete Press to skip Press to repeat Press to change OGM Press to disconnect Press to change OGM Press telephone number to program a Call Forwarding telephone number Press telephone number to program a Call Forwarding telephone ...

Страница 40: ...establish the notification on Three Way calling 6 9 0 3 2 0 2 4 6 9 To cancel the notification on Three Way calling 6 9 0 3 2 0 2 4 6 9 Busy extension telephone line notification 6 3 2 0 2 4 or 8 1 8 2 9 Cancel busy extension telephone line notification 6 3 Last Number Redial 6 5 Attendant Selection Auto attendant mode 6 0 Operator mode 6 0 Alternate operator extension assignment 6 8 Alternate ope...

Страница 41: ...ure 6 2 Outbound Call Forwarding 6 6 telephone number To cancel this feature 6 6 Line selection for Call Forwarding 6 9 6 8 1 or 2 6 9 Setting After Hours Business Hours Mode Setting the After Hours mode 7 5 To cancel this feature 7 5 After Hours priority calls 7 6 telephone number To cancel this feature 7 6 Extension Speed dialing Dialing a stored number 6 1 speed dial number Cancel or delete a n...

Страница 42: ...e mail recording time 6 9 6 9 0 1 1 0 6 9 Ring Assignment 6 9 0 1 2 2 0 2 4 6 9 Call Restriction 6 9 1 1 3 telephone number 6 9 Extension Call Restriction 6 9 2 0 2 4 1 3 6 9 To cancel 6 9 3 0 4 6 9 Phone number restriction 6 9 4 1 8 telephone number 6 9 To cancel 6 9 4 1 8 telephone number 6 9 Programming restricted phone numbers to extensions 6 9 0 5 2 0 2 4 6 9 To cancel 6 9 0 5 2 0 2 4 6 9 Max...

Страница 43: ...OLTAGE 24V OFF HOOK VOLTAGE 19V Max OFF HOOK LOOP CURRENT 32mA RINGING VOLTAGE 75V 20Hz RINGING LOAD 2 TELEPHONES SLC TYPE LOOP START CONNECTION IMPEDANCE 600 ohm CONNECTION TYPE RJ 11 DIAL TONE LEVEL 26dBm SIGNALING TYPE DTMF PULSE FLASH HOOK SUPPORT YES TONE GENERATOR 2 440HZ 350Hz CNG DETECTION FOR FAX YES C O LINE INTERFACE INTERFACE IMPEDANCE 600 ohm RING IMPEDANCE 22Kohm RING SENSITIVITY 50V...

Страница 44: ...CORDING TIME TOTAL 1 HOUR MAX MAIL MANAGEMENT EACH EXTENSION REMOTE CONTROL YES ICM PLAY ICM ERASE OGM CHANGE TEL NO CHANGE PASSWORD 4 DIGITS MECHANICAL HEIGHT 35 mm 1 77 inch WIDTH 150 mm 13 4 inch LENGTH 215 mm 8 66 inch WEIGHT 0 6 Kg MAIN ONLY FCC PART 15 68 41 ASAP P2 5X Operator s Guide ...

Страница 45: ...mitation may not apply to you SERVICE INFORMATION PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY 1 Pack the ASAP P2 5X in the original carton or equivalent 2 Enclose a copy of the bill of sale or other documentation showing original purchase date 3 Contact the dealer where you purchased the ASAP P2 5X or call one of the service centers listed below to obtain a return material authorization number...

Страница 46: ...ain uninterrupted service If you need to order a modular jack from the telephone company request either a USOCRJ11C or a USOCRJ13C FCC Rules Part 15 Computing Devices Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a re...

Страница 47: ......

Страница 48: ...rved COMMAND COMMUNICATIONS ASAP and the Arrow logo are registered trademarks of Command Communications Inc Aurora CO 80014 10800 East Bethany Drive Aurora CO 80014 Phone 1 303 751 7000 fax 303 750 6437 e mail ccitech commandcom net Customer Service 800 288 6794 AC042701kr MN075 ...

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