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Multi PRO – Operating Manual
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Diagnostics and technical support
This section lists the main faults that may be noticed during operations and the
corresponding possible solution, in order to minimise or completely eliminate any need for
machine shut-down.
If the fault is not among the ones listed below or if the suggested solution
failed to fully resolve the issue, please contact our after-sale service at the
following number: (+39) 02 95781111.
Issue
Possible cause
The equipment does not turn ON
Power fault
A safety lock is ON, wait and try again
The machine does not dispense
any coins or tokens
Empty hoppers
Incorrect hopper setup
The machine doesn’t provide the
services/washing programs
The input and output signals are not set up properly;
use the management software to check
Wrong connection to the MaxiBio boards
The machine does not dispense
any cards or keys
Empty dispensers
Incorrect dispenser setup
Poor acceptance of
coins/banknotes
The sensors of the coin mechanism might be dirty
The sensors of the reader might be dirty