7
TROUBLESHOOTING
If your appliance develops a fault, please check the following table before making a call to your retailer.
Fault
Probable Cause
Action Required
The appliance is
not working
The unit is not switched on
Check the unit is plugged in correctly and
switched on
Plug and lead are damaged
Call or qualified technician
Fuse in the plug has blown
Replace the fuse
Power supply
Check power supply
Internal wiring fault
Call or qualified technician
The appliance
turns on, but the
temperature is too
high/ low
Too much ice on the condenser
Defrost the appliance
Condenser blocked with dust
Call or qualified technician
Doors are not shut properly
Check doors are shut and seals are not
damaged
Appliance is located near a heat source, in
the direct sunlight or air flow to the
condenser is being interrupted
Move the refrigerator to a more suitable
location
Ambient temperature is too high
Increase ventilation or move appliance to
a cooler position
Unsuitable foodstuffs are being stored in
the appliance
Remove any excessive hot foodstuffs or
blockages to fan
Appliance is overloaded
Reduce the amount of food stored in the
appliance
Factory default parameters adjusted
Call or qualified technician
The appliance is
leaking water
The appliance is not properly levelled
Adjust the screw feet to level the
appliance (if applicable)
The appliance is
unusually loud
Loose screw/nut
Check and tighten all nuts and screws
The appliance has not been installed in a
level or stable position
Check installation position and change if
necessary
The display lamp
does not illuminate
Lamp needs replacing
Call or qualified technician
Light not turned On
Ensure Light button has been pressed
properly
Door does not shut Dirt/obstacle in runners
Clean runners
