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TECHNICAL SUPPORT
Please contact your local dealer first for technical support. Your dealer
is knowledgeable about Cognitive printers, printing software, and your
unique system. Contact our Technical Support Services Department if
you still need technical assistance after talking to your dealer.
If you must return any products to the factory, first obtain a returned
material authorization number (RMA) from our Technical Support
Services Department. When calling,
please
have your printer model
number and serial number handy.
Contact information
General
If you aren’t sure which department you
need, contact us by mail or through one of
our general numbers:
Mailing address
Cognitive
691 Corporate Circle
Golden, CO 80401
USA
Telephone
(303) 273-1400
Toll free
(800) 525-2785
Fax
(303) 273-1414
You can get immediate information on
Axiohm Cognitive Solutions products via the
Internet:
Internet URL
http://www.axiohm.com
Sales Department
Toll free
(800) 525-2785
Fax
(303) 278-9847
Technical Support Services Department
Toll free
(888) 715-7190
Fax
(303) 590-0518
E-mail:
Hours of operation
We are open from 8 AM to 5 PM Mountain
Time, Monday through Friday. Our Technical
Support Services and Sales departments are
open from 7 AM to 5 PM. For the fastest
response, contact us during our normal
working hours.
Poor print quality
1.
Confirm that the print media is properly loaded, and there is no
side-to-side motion of the paper as it feeds through the printer.
2.
Check your software’s print darkness and print speed settings.
These settings may need adjustment for optimum results.
3.
Try different print media. Old or inferior quality media will
degrade print quality.
4.
Thoroughly clean the printhead, and examine the printhead and
drive roller for physical damage.
