12
READY indicator glows red
1.
Confirm that the print media is not exhausted.
2.
Confirm that the printhead is securely latched down on both sides.
3.
Press the
FEED
button to assure that the printer is not paused in
batch mode printing.
4.
Remove any cut labels from the label platform, and confirm that
the label taken sensor is unobstructed.
5.
If you have been printing many labels, the printer may have
overheated. Normal operation will resume after the printer has
cooled sufficiently.
Self-test label will not print
1.
Confirm that you have loaded direct thermal media.
2.
Disconnect the cable between the printer and the host computer.
Turn the printer
OFF
and back
ON
again, remove any cut media
from the label platform, then repeat the self-test.
Media will not feed
1.
Confirm that the print media is loaded correctly.
2.
Turn the printer
OFF
and back
ON
again, remove any cut media
from the label platform, confirm that the
READY
indicator glows
green, then press the
FEED
button.
3.
If the printer still does not feed, disconnect the communications
cable and repeat step 2. If the printer feeds with the cable
disconnected, suspect a problem with the host computer or cable.
Host stops responding or displays “printer not ready” message
1.
Review your software setup, following the instructions provided
with the software.
2.
Confirm that the host-to-printer communication cable is connected
and undamaged. If the printer is connected to the serial port on a
personal computer or other
DTE
device, confirm that you are using
a null modem cable or adapter.
3.
If using the serial port, confirm that the host and printer are both
using the same serial port parameters. The self-test label shows
the current printer serial port parameters.
