11
WHAT TO DO IF...
Cognitive printers are very reliable, so printing problems are unlikely.
If you do think you have a printer problem, proceed as follows:
1.
Confirm that the printer has the right media installed, and that it
is loaded correctly. See page 6 for media loading instructions.
2.
Confirm that the printer is connected to its power supply and the
supply is plugged into an
AC
outlet having the proper voltage.
3.
Open the printhead and inspect the media path. Remove any
obstructions and clean the printhead, drive roller, and cutter
according to the instructions on pages 9 and 10.
4.
Press down firmly on the printhead to confirm that it is closed.
5.
Confirm that the printer
READY
indicator glows green.
6.
Print a self-test label as described on page 8.
7.
Press
FEED
to confirm that the printer will feed media.
8.
Review the common problems described in the following section.
9.
If these steps do not correct the problem, contact your Cognitive
Solutions dealer or our Technical Services Department. You will
find Technical support contact information on page 14.
Note:
The information here assumes you are using label printing
software. If you are programming the printer, please review
the troubleshooting information in the
PROGGDE
.
HLP
file.
Common problems and their solutions
POWER indicator is not lit
Double-check the AC source and the power supply connections. If this
does not correct the problem, the power supply may have a blown fuse.
Contact our Technical Support Services Department for assistance.
READY indicator is not lit
Disconnect the cable between the printer and host, then turn the
printer
OFF
and back
ON
again. If the
READY
light glows with the host
disconnected, suspect a host computer or cabling problem.
