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After Sales Support

1300 663 907

Model Number

HE150272

[email protected]

9. Troubleshooting

If having any troubles when using the 3D printer, please refer to the troubleshooting guide below,
or call customer support on 1300 663 907.

You can also visit Please visit cocooncreate.com.au/3DPrinter/Videos for support videos and
advanced tutorials.

9.1 Printing Problems

Clicking sound from one of the stepper motors
One of your stepper motors may not be connected properly. Check each connection and then
inspect the cable routing for any faults

File not printing
Remove the Micro SD Card and insert into your Computer. Open the GCODE file using a text editor
(eg. Notepad), and inspect if GCODE is readable or not. If file consists of multiple ‘ÿÿÿÿ’ symbol,
then file has been corrupted. Try reformatting your Micro SD Card and reloading the GCODE file.

NOTE:

Reformatting will delete all files on your MicroSD card

Not extruding when starting to print
Ensure that the nozzle temperature has been set to match your material

Not sticking to the bed
•  Ensure that the bed is clean and free from dust
•  Check that the bed is level and set to a distance of approximately 0.1mm
•  If there are defects / deep scratches in the printing mat, it may need to be changed. Change

the mat or use blue painters masking tape

•  Add a brim or raft to your file
•  Check that the bed temperature matches your material
•  Ensure nozzle to bed gap is not bigger than 0.1mm. Material will solidify if gap is large.

Models Warping/Curling
•  Check that the bed temperature matches your material
•  Check the infill % of your GCODE. The higher the infill, the more likely to warp
•  Add a brim or raft to your file

Troubleshooting

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Содержание HE150272

Страница 1: ... INSTRUCTION MANUAL Model Number HE150272 ...

Страница 2: ... ...

Страница 3: ...e can be reached on Phone 1300 663 907 Mon Fri 8 30am 6 00pm EST Email customercare winplus com au Web www winplus com au Important Getting the most out of your 3D Printer Read the manual carefully It will help you get set up with ease Visit www cocooncreate com au We ve got additional support videos and guides Call After Sales Support 1300 663 907 Available Monday Friday 8 30am 5 30pm AEST Email ...

Страница 4: ... under the Competition and Consumer Act 2010 and similar state and territory laws Our goods come with guarantees that cannot be excluded under the Australian ConsumerLaw You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of accep...

Страница 5: ...ilated area Do not leave the Cocoon Create 3D Printer unattended during operation Contact with extruded material may cause burns Wait for printed objects to cool before removing them from the build platform Always take care when using the Scraper Never direct the Scraper towards your fingers The printer must not be exposed to water or rain or damage will occur The printer is designed to be used wi...

Страница 6: ...ntroduction 18 1 1 What is 3D Printing 18 1 2 From 3D Design to Printed 3D Object 18 1 3 Good 3D Printing Practices 20 Installation 21 1 4 Unboxing and Assembly 21 1 5 Control Panel 23 1 5 1 Main Display 23 1 5 2 Menu Map 23 1 5 3 Default Configuration 25 Setup 26 2 Levelling the Heated Print Bed 26 3 Filament 27 3 1 Filament Types 27 3 2 Inserting Filament 28 3 3 Removing Filament 29 3 4 Storage ...

Страница 7: ...b Options 36 6 6 2 Advanced Tab Options 39 6 6 3 Plugins Tab 42 6 6 4 Start End GCODE Tab 42 6 6 5 Expert Settings 43 Servicing 48 7 Servicing your 3D Printer 48 7 1 Replacing the Print Mat 48 7 2 Nozzle Cleaning 48 7 3 Routine Component Check 49 7 4 Storing 49 Finishing 50 8 Finishing Techniques 50 8 1 Useful Tools Equipment 50 8 2 Removing Support Material 50 8 3 Sanding 51 8 5 Surface Coating 5...

Страница 8: ...r Control Box Extruder Tower Heated Print Bed 1 x Filament Spool Holder 1 x Filament Spool Stand 1 x Power Cable 1 x USB Cable 1 x 4GB MicroSD Card 1 x Scraper 1 x PTFE Tube 1 x Hex Key Set 6 x Hex Bolts 2 x Cable Ties 1 x 10m PLA Filament 2 x Print Bed Mats 1 x Instruction Manual 1 x Getting Started Guide 1 x Warranty Card ...

Страница 9: ...mm s 70mm s Travel Speed 10mm s 70mm s Supported Print Materials Cocoon Create Branded PLA ABS PVA HIPS PLA Wood PLA Flex Conductive Temperature Ambient Operating Temperature 15 C 30 C Operational Extruder Temperature 170 C 260 C Operational Print Bed Temperature 30 C 120 C Software Slicer Software Cura V14 07 Cura Input Formats STL OBJ DAE AMF Cura Output Format GCODE Connectivity Micro SD Card U...

Страница 10: ...mercare winplus com au Product Overview Printer Front View 1 X Rail 2 X Belt Drive 3 Extruder Spring Lever 4 Extruder Cooling Fan 5 X Stop Micro Switch 6 Filament Cooling Fan 7 Extruder Driving Motor 8 Filament Spool Holder Assembly 9 Tower Frame 6 2 9 8 1 4 7 3 5 ...

Страница 11: ... Model Number HE150272 customercare winplus com au Product Overview Printer Rear View 1 X Cable Track 2 X Axis Stepper Motor 3 Z Cable Track 4 Extruder 5 Z Drive Screw 6 Z Rod 7 Z Stop Micro Switch 8 Z Axis Stepper Motor 3 4 8 5 6 1 2 7 ...

Страница 12: ...el Number HE150272 customercare winplus com au Product Overview Print Bed 1 Y Stop Micro Switch 2 Heated Print Bed 3 Printing Mat 4 Levelling Wing Nut Assembly 5 Print Bed Frame 6 Y Axis Stepper Motor 7 Y Belt Drive 8 Y Rail 2 1 3 4 5 8 7 6 ...

Страница 13: ...Sales Support 1300 663 907 Model Number HE150272 customercare winplus com au Product Overview Control Box 1 LCD Display 2 Navigation Dial 3 Micro SD Port 4 Mini USB Port 5 Power Socket 6 Power Switch 1 3 4 2 5 6 ...

Страница 14: ...n the left side insert the short cable connector marked B into the motor connector of the Extruder Tower marked B 5 On the right side insert the white connector marked C into the motor connector of the Extruder Tower marked C 6 On the left side insert the black connector marked D into the black connector of the Extruder Tower marked D 7 Remove the outer plastic nut from the Filament Spool Holder t...

Страница 15: ...osition then select Home All Your 3D printer will now try to align to the home position on the front left corner of the Heated Print Bed Once aligned turn off the 3D printer NOTE Immediately turn off the machine if any of the motors are jamming or forcing against the chassis 3 With the printer powered off check the Z axis level The X rail should be parallel to the Heated Print Bed If it is not man...

Страница 16: ...es are within a few degrees of the target you are ready to insert the filament NOTE Preheat PLA will still be shown even after temperatures have been reached Insert the end of the filament into the hole on the Extruder as shown 4 While holding the filament in place with one hand press the Dial to enter the menu system Navigate to and select Extruder Extr Position Gently push down on the filament w...

Страница 17: ...ll now commence heating the Extruder and Heated Print Bed to the correct printing range before returning to the home position and commencing the print 8 Once your printer has completed printing the file the nozzle and Heated Print Bed will commence cooling down Once cooled turn off your 3D printer and carefully remove the 3D printed object using the supplied Scraper and gently lifting the object w...

Страница 18: ...er of free 3D Designs that can be downloaded and printed for personal use Websites such as Thingiverse com Pinshape com and YouMagine com are a good place to start but there are many more available Alternatively you can create your own 3D Design using 3D Modelling Software Programs such as SketchUp or Blender allow this however this can take some practice before successfully modelling your 3D Desi...

Страница 19: ...ize of the 3D model print speed of the 3D printer and resolution of each layer Here is an example of how size infill and resolution can effect printing time Dimensions 62 5 x 25 75 x 67 75mm 70 x 70 x 140mm Infill 20 0 20 20 Resolution 2mm 2mm 2mm 1mm Print Time 53min 39min 6hr 40min 13hr 12min Filament Used 4m 2 54m 45m 45 67m 3D Printed Object Once the printer has completed all of the layers you...

Страница 20: ...eck that Heated Print Bed is clean and dust free and nozzle does not have excess material stuck to it During Printing 1 Closely monitor the first layer being printed Most problems will occur in the first layer If problems occur stop the 3D Printer at the power outlet 2 Do not leave the 3D Printer unattended while in operation 3 Keep hands clear while machine is operating After Printing 1 Wait for ...

Страница 21: ...eated Print Bed lengthways between the legs of the Extruder Tower and align the bolt holes on each side Using the Hex Wrench insert and tighten the two external bolts Place printer on its side then insert and tighten the two internal bolts 3 Carefully cut the cable tie on the left side of the Heated Print Bed Then on the left side insert the short cable connector marked A into the motor connector ...

Страница 22: ...re 8 Position the Filament Spool Holder Stand on top of the Extruder Tower with the Filament Spool Holder centred on the stand Insert two bolts and tighten with the hex wrench until secure 9 Ensure the power switch is in the OFF position then insert the Power Supply Cable into the back of the Control Box Insert the other end into a nearby mains power outlet Turn on the power outlet then turn on th...

Страница 23: ...Extruder and bed temperatures set and active Printing 3D Object is being printed displayed Printing Time Total time spent printing Filament Printed Total length of filament fed through the Extruder in metres 1 5 2 Menu Map Quick Settings Home All Returns Extruder and bed to home position using stop switches Speed Mul Default 100 Motor speed multiplier Speed of the motor is multiplied by this rate ...

Страница 24: ...e between 170 C and 260 C Extruder 1 Off Quickly return the Extruder temperature to 0 C Extr Position Adjust the Extruder driving motor to feed insert or remove filament Set Origin Returns Extruder position value to 0mm Fan Speed Adjust the Extruder cooling fan to your desired percentage SD Card Print File Select a file to be printed from the MicroSD Card Mount Card If inserting the MicroSD Card a...

Страница 25: ...y and 3D printer durability may be affected General Baudrate 115200 Stepper Inactive 360s Max Inactive 0s Acceleration Print X 1000 Print Y 1000 Print Z 100 Move X Move Y Move Z Jerk 20 0 Z Jerk 0 3 Feedrate Max X 200 Max Y 200 Max Z 2 Home X 40 Home Y 40 Home Z 2 Extruder Steps mm 96 0 Start FR 20 Max FR 50 Accel 5000 Stab Time 1 Wait Units 0mm Wait Temp 150C Control Dead Time DT PID P 7 00 PID I...

Страница 26: ... free cloth to ensure no dust particles or other objects are on the surface 9 Turn on the 3D Printer using the switch on the back of the Control Box 10 With the printer initialised press the Navigation Dial to enter the menu system 11 Navigate to and select Position Home All Your 3D printer will now try to align to the home position on the front left corner of the Heated Print Bed 12 Once aligned ...

Страница 27: ...oper usage 3 1 Filament Types Filament Type PLA ABS PVA HIPS Extruder Temp 215ºC 240ºC 175ºC 240ºC Heat Bed Temp 60ºC 90ºC 50ºC 60ºC Official Name Polyactic Acid Acrylonitrile Butadiene Styrene Polyvinylv Alcohol High Impact Polystyrene Printing Level Basic Advanced Advanced Advanced Advantages Bioplastic Non Toxic Less warping issues Hard or soft flexible variants High print speed Smooth finish D...

Страница 28: ...omatically return to the home screen after approximately 15 30 seconds 5 Check the temperature of the Extruder and plate on the LCD When the temperatures are within a few degrees of the target you are ready to insert the filament NOTE Preheat PLA ABS will still be shown even after temperatures have been reached 6 Carefully insert the included filament sample into the hole on the Extruder as shown ...

Страница 29: ...nd NOTE The aim is to sever the filament where is it soft inside the nozzle Swift upward action will ensure that the filament does not cool down before exiting the nozzle inlet If the filament gets stuck please see the troubleshooting section 3 4 Storage Both PLA and ABS filaments are sensitive to moisture If stored in a humid environment the quality of the filament can deteriorate with a tendency...

Страница 30: ...ving 3D Objects from the Bed When the Cocoon Create 3D Printer has completed printing your 3D printed object it s time to remove the object from the bed 1 Wait until the Extruder and Heated Print Bed have cooled down to room temperature This will allow the plastic to contract making it easier to remove 2 Using the Scraper carefully wedge under one of the edges of the 3D object Take care to keep th...

Страница 31: ...ries of 3D printable layers Cura is a free Open Source slicer software released on the AGPLv3 license It s available on MacOS X and Windows 6 1 Installing Cura 1 Install the file located on your included MicroSD card or download Cura from cocooncreate com au downloads 2 Select a destination folder for the install then press Next 3 Select the components to install then press Install 4 Once complete...

Страница 32: ... platform 2 Then load your 3D Design file onto the platform using File Load model file 3 Load any file with the following extensions STL OBJ DAE AMF TIP You can load more than one file onto the platform Cura will automatically move the additional files to fit NOTE Files in grey are outside of the print area and need to be moved or scaled to fit 6 4 Viewing and Positioning your 3D Model in Cura Cha...

Страница 33: ...l in the Z direction as it will help prevent adhesion issues during the print Reset The Reset button will return your model to the original orientation as defined by the CAD program used to create the model Scale The Scale button displays the model dimensions along with the ability to scale along the X Y or Z axes Anything below the number 1 0 will reduce the objects size while anything above the ...

Страница 34: ...ighted areas show overhangs and more severe angles and areas where support material is recommended Refer to page 38 for information on how to add support material to your model Ghost Ghost view mode makes the model translucent to allow you to see what is behind it Xray Xray is very similar to Ghost mode It will allow you to see into objects ensuring that inner details are correct Layers To view th...

Страница 35: ... will reduce printing time Fast Quality Designed for the fast prints where overall model finish is not of concern Most commonly used for quick iteration of designs found in rapid prototyping Material Selection Choose your desired filament The Cocoon Create 3D Printer includes a 10 metre sample of PLA to be used in your first print Other filaments are available for purchase at store cocooncreate co...

Страница 36: ...first switch to Full Settings Cura will revert to very generic settings We recommend using our tested profiles that are available at cocooncreate com au You will want to choose the profile that matches your filament and quality needs Once downloaded you can load the file into Cura by selecting File Open Profile Choose your desired profile This will automatically update all of your settings for use...

Страница 37: ... layer height of 0 2mm set the thickness to 0 4 0 6 or 0 8mm Fill Density This number is expressed as a percentage 0 will give a completely hollow print while 100 will give you a completely solid object We recommend 20 to 40 fill density as it is functional for most prints SPEED AND TEMPERATURE Print Speed mm s Your overall printing speed can be adjusted here If no other speeds are determined in t...

Страница 38: ...s Support Everywhere Platform Adhesion Type Some models have a small surface area contacting the plate This can create adhesion issues causing your part to pop off at some point during the print To fix this use either Brim or Raft Raft is better used when a model has small contact points with the Heated Print Bed and overhangs Brim Brim will create a single layer of filament contacting and surroun...

Страница 39: ...nging it can lead to surface quality issues 6 6 2 Advanced Tab Options MACHINE Nozzle Size mm This defines your nozzle size The slicing engine uses this value combined with your other settings to determine how quickly to feed filament into your Extruder The Cocoon Create 3D Printer uses a 0 4mm nozzle RETRACTION Speed mm s Retraction Speed determines the speed at which your filament is reversed ou...

Страница 40: ...mm This will determine how far your Dual Extruders will overlap when laying down material This will help adhesion between the two different colours or types of filament This setting is not applicable to the Cocoon Create 3D Printer it is only for printers with dual Extruders SPEED Travel Speed mm s This setting will determine how fast your print head moves while not extruding filament A normal tra...

Страница 41: ...nd infill This will not be visible but will help support the outer shell and the infill We recommend keeping this speed setting between your infill speed and your outer shell speed COOL Minimal Layer Time This will determine a minimum amount of time your printer will spend laying down each layer If your layer print time falls below this your printer will automatically slow down to reach this time ...

Страница 42: ...e how you would like to change your settings You can alter temperatures fan speeds and print speeds Fine tuning these for specific STL files can produce cleaner prints Pause at Z Height Pause your print at a specified height You can also specify where to move the print head and how much filament to retract This will prevent blobs from accumulating on your print while paused This setting is most co...

Страница 43: ...e of your print head in order to retract If your print head is not moving this far during travel moves it will not retract Enable Combing This option prevents your print head from travelling over holes in the X Y plane when printing This will slightly increase print time but will prevent strings from getting caught on the holes during travel moves We recommend keeping this setting on Minimal Extru...

Страница 44: ...equired to reach the minimal length Cool This section will define how your Extruder cooling fan will operate during the print Your fan will not start until it has reached 25 or higher for speed settings If your print speeds are slowed down due to minimal layer time the fan will run between minimum and maximum speed based upon how much the layer is slowed down Fan on at Full Height mm The fan will ...

Страница 45: ...age The higher percentage the better support but it will be harder to remove the support material and will use more filament Distance X Y mm This will determine how far away from your object in the X Y plane that the support material is being placed Distance Z mm This will determine how far away your support material is from your object in the vertical direction A smaller number here is better for...

Страница 46: ... when using this option Raft is typically not recommended Extra Margin mm This determines the distance around the outside of your object that the raft is created This can be helpful for ensuring no warping occurs in the lower layers Line Spacing mm This will determine the spacing between support lines for the raft A small spacing makes the support structures closer together improving strength of t...

Страница 47: ...verything Type A This will attempt to fix all external mesh errors while keeping internal holes intact This can accidentally fill in intentional internal holes Combine Everything Type B This will ignore all internal holes of the model and only focus on the external holes This is helpful when only the outside finish of the model is important Keep Open Faces This will ignore all manifold errors in t...

Страница 48: ...se the Scraper to apply pressure on the new Print Mat ensuring strong adhesion Keep the Scraper level as it can damage the Print Mat TIP Warming the bed slightly may make removal easier You can also use masking tape in lieu of a Print Mat Blue painters tape is recommended 7 2 Nozzle Cleaning If your Extruder nozzle becomes blocked follow these steps to clean the nozzle 1 Remove the existing filame...

Страница 49: ...tion of the X and Y Axis rods is important for the longevity and smooth running of your printer The rods can be lubricated with oil or grease We recommend using bearing grease and to apply generously to both the X Axis and Y Axis rods Nuts and Bolts Loose nuts and bolts could affect the geometry of the 3D Printer Check that all nuts and bolts remain firmly tightened If required re tighten using th...

Страница 50: ...paint types are also compatible with PLA and ABS Consult your local paint supplier for the best compatibility for your intended purpose 8 2 Removing Support Material Even after support material is removed by hand residual material will remain 1 Ensure that safety goggles and a mask are worn for protection 2 Remove most of the support material by hand taking care not to damage the 3D object 3 Using...

Страница 51: ...reduce the layer lines on the 3D Object This can then be sanded away and repeated until the desired smoothness is achieved 8 5 Surface Coating Finally to make your models more presentable follow these steps 1 Ensure that safety goggles and a mask are worn for protection 2 Ensure that your 3D object is clean and free from dust 3 Spray your model using an acrylic based primer following the direction...

Страница 52: ... multiple ÿÿÿÿ symbol then file has been corrupted Try reformatting your Micro SD Card and reloading the GCODE file NOTE Reformatting will delete all files on your MicroSD card Not extruding when starting to print Ensure that the nozzle temperature has been set to match your material Not sticking to the bed Ensure that the bed is clean and free from dust Check that the bed is level and set to a di...

Страница 53: ...egistering The print head bed does not move Check the part can be moved by hand when stepper motor is disabled Clear anything that is blocking the path Check that the motor is turning using position menu If motor turns but belt does not you will need to tighten the gear motor gear nut Please visit cocooncreate com au 3dprinter videos 10 2 Connectivity Problems My 3D Printer isn t turning on Check ...

Страница 54: ...ents can damage your 3D Printer and potentially void your warranty What types of filament can my 3D Printer Print The Cocoon Create 3D Printer accepts various types of filaments including PLA ABS PVA HIPS and specialty filaments such as wood flexible luminous and conductive For our full range of filaments visit store cocooncreate com au 10 Useful Terms ABS Filament Commonly used plastic filament w...

Страница 55: ...the 3D Printer PLA Filament Commonly used plastic filament with low environmental impact Slicing Process that turns a 3D Design into a code that can be used by 3D Printers Spool Filaments of PLA and ABS are wrapped creating a spool Stepper Motor DC motors that move in discrete steps This allows for precise positioning and or speed control stl A common file format for 3D Designs Models USB Cable Th...

Страница 56: ...6 After Sales Support 1300 663 907 Model Number HE150272 customercare winplus com au Appendix References Some of the 3D Models used in this manual and other included materials were sourced from the below ...

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Страница 58: ...r repair You should also be aware that rather than repairing goods we may replace them with refurbished goods of the same type or use refurbished parts in the repair process Please be assured though refurbished parts or replacements are only used where they meet ALDI s stringent quality specifications If at any time you feel your repair is being handled unsatisfactorily you may escalate your compl...

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