Caravan equipment
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Spare Parts
Original Thetford spare parts are available
through your own dealer or an authorised
Thetford Service Centre.
FAQ
What should I do in case of a defect on
my Thetford toilet?
Contact your dealer where you bought
your caravan or, if you are on holiday,
contact an authorised Thetford Service
Centre.
A red light on the control panel flashes,
what should I do?
Check if the waste-holding tank is present
or positioned properly.
I cannot move waste-holding tank.
Check if the blade of you toilet is
completely closed.
What should I do when the electric
blade doesn’t function?
Manually open or close the blade by
sliding the small handle under the toilet
bowl sideways.
What should I do if the blade is blocked?
Loosen the cap with measuring cup from
the pour out spout and try again.
Does the toilet have a fuse?
Yes, the toilet has a maintenance-free
self-resetting fuse.
Warranty
Thetford BV offers the end users of its
products a three-year guarantee. In
case of malfunction within the warranty
period, Thetford will replace or repair the
product at its discretion. In this case, the
cost of replacement, labour costs for the
replacement of defective parts and/or the
costs of the parts themselves will be
paid by Thetford.
1. To make a claim under this guarantee
the user must take the product to his
Dealer or authorised Thetford Service
Centre (www.thetford.eu). The claim will
be assessed there.
2. Components replaced during repair
under guarantee become the property of
Thetford.
3. This warranty does not prejudice
current consumer protection laws.
4. This warranty is not valid in the case
of products that are for, or are used for,
commercial purposes.
Guarantee claims falling into one of the
following categories will not be accepted.
• The product has been improperly used or
the instructions in the manual have not
been followed (for example incorrect use
of additives).
• The product has not been installed in
accordance with the instructions.
• Alterations have been made to
the product.
• The product has been repaired by an
unauthorised Thetford Service Centre.
• The product code or serial ID has
been changed.
• The product has been damaged by
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