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5A. Troubleshooting
Knowledge of electrical applications is required for troubleshooting. Contact a certified electrician if you are unsure of your
ability to service the equipment. Improper servicing will void generator warranty. If any condition persists contact CMP
Technical Support (see
Section 5B
).
The HMI screen will provide immediate text notification of all system alerts. Other alert messages may occur that are not
listed below. The HMI also includes alarm history and fault counters that may be accessed for further help as described above.
Symptom:
HMI screen appears unpowered.
1. No power to the UV-C Pro:
a. Check circuit breaker at the power distribution box.
b. Check for loose connections or wiring breaks in the main power wiring leading to the UV-C Pro.
c. Check internal circuit breaker.
Symptom:
“SYSTEM WAITING ON REMOTE START (CONTACTS)” message.
1. Remote start contacts are open. Verify that remote start contacts are wired and operating properly.
Symptom:
“WAITING ON SYSTEM FLOW” message.
1. Insufficient flow through UV-C Pro.
a. Verify that the main system pump is running properly and that filter and skimmers are clean.
b. Verify that pool valves have not been adjusted to limit flow below the minimum requirement.
2. Clear any blockages in return line.
3. Verify proper operation of flow switch. Replace as necessary.
Symptom:
“LOW SYSTEM PRODUCTION, CHECK SYSTEM” message.
1. Check lamp connector plugs for complete connection.
2. Check UV lamps. Replace as necessary.
3. Check ballasts. Replace as necessary.
5. TROUBLESHOOTING & RESOURCES
