Troubleshooting
8 - 12 Problems and Possible Solutions
8
I have used
Update Driver
in
Device
Manager (Unknown device
>
Other
Devices)
to try and install the
Airplane
Mode
driver.
Windows
encountered a
problem in attempting to update the driver,
and a
yellow exclamation mark
appears
in
Device Manager
against the
Unknown
device.
It is very important that the drivers are installed in the order indicated in Chapter
4 (which is the numbered installation order on the Device Drivers & Uti
User’s Manual disc). This issue can occur when drivers are manually installed,
and not in the correct order.
If you have attempted to
Update Driver
from the
Device Manager
control panel
and have encountered problems, then use the method below to correct this:
To correct this problem:
1.
Go to the
Programs and Features
(
Programs
) control panel in
Windows
.
2.
Select any installed Airplane Mode driver item (e.g. Insyde Airplane
Mode HID Mini-Driver), and click
Uninstall/Change
to uninstall the
current driver.
3.
Restart the computer.
4.
Insert the
Device Drivers & Uti User’s Manual disc
and click
Install Drivers
(button).
5.
Double-click the
Airplane Driver
item in the menu.
6.
Follow the instructions to install the correct driver (you will need to
restart the computer as part of the installation process).
Problem
Possible Cause - Solution
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