The Troubleshooting Guide is a list of symptoms of problems that may occur during routine operation.
•
“Problem” (left column) lists common operating problems.
•
“Possible Cause” (center column) lists causes of problems in the order they should be checked.
•
“Remedy / Reference” (right column) lists fixes for problems from easiest to hardest.
•
“Notes” in “Remedy / Reference” column are at end of the Troubleshooting Guide.
ATTEMPTING TO REPAIR OR CORRECT PROBLEMS REQUIRING A QUALIFIED CLEVELAND RANGE AUTHORIZED
SERVICE REPRESENTATIVE VOIDS THE WARRANTY
Troubleshooting Guide
Problem
Possible Cause
Remedy/Reference
Switch light does not turn on when
POWER switch is pressed.
Power turned off at main disconnects.
Turn on power at main disconnect switch.
POWER switch light on and steam
generator does not fill.
Water supply to steamer shut off.
Open water supply valves.
Water line strainer is clogged.
Clean water supply strainer.
Water sensors shorted by scale, deposits.
Descale steam generator with USDA approved
descaler.
Inoperative controls or solenoid.
See note #1.
Steam generator does not make any
steam.
No water in steam generator.
See steam generator does not fill (above).
Gas models only
Gas supply valve closed.
Electric models only
Heating elements covered with scale.
Turn off steam generator and open gas supply
valve. Refer to Service Manual.
Descale steam generator with USDA approved
descaler.
Electric models only
Heating elements damaged.
See note #1.
Water sensors covered by scale deposits.
Descale steam generator with USDA
approved descaler.
Inoperative controls.
See note #1.
Abnormal amount of steam coming
from drain.
Hot water instead of cold water connected to
condenser fitting.
Make proper connections. Refer to Installation
Manual.
Water supply to condenser turned off.
Open water supply valve.
Condenser water line strainer is clogged.
Clean out condenser water supply line.
See note #1.
Water supply line to the condenser blocked,
broken, or leaking.
Repair or replace solenoid. See note #1.
Inoperative condenser solenoid.
Replace solenoid. See note #1.
Inoperative controls.
Turn off electricity at main disconnect switch.
See note #1.
Steam and/or water draining around
compartment door
Drain clogged or covered.
Clean drain with USDA approved drain cleaner.
Door gasket or door parts worn.
See note #1.
Steamer not level.
See note #2.
Hot water to condenser.
See note #2.
Reduced steam flow into cooking
compartment.
Steam generator scale buildup.
Descale steam generator with approved
descaler.
Steam nozzle scale buildup.
See note #1.
Steam solenoids scale buildup
See note #1.
Electric models only
Voltage too low for unit.
See note #4.
Electric models only
Faulty heating element or controls.
See note #1.
Steam flow does not stop when timer
stops.
Operating in manual mode.
Switch to timed mode for timer to be effective.
Stuck open steam valve.
See note #1.
Inoperative controls inside cabinet.
Turn off electricity at main disconnect switch.
See note #1.
Troubleshooting
23
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