Clear-Com Tempest2400, Справочное руководство

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Day Air”) and insurance are the responsibility of the Customer.
Clear-Com does not provide temporary replacement equipment (“loaner”) during the period the product is at the factory
for repair. Customers should consider a potential prolonged outage during the repair cycle, and if required for continuous
operations purchase minimum spare equipment required or purchase an AWR Warranty Extension.
No individual parts or subassemblies will be provided under warranty, and warranty repairs will be completed only by Clear-
Com or its Authorized Service Partners.
Customers requesting a non-warranty repair will be provided an estimate of the total repair cost prior to the return of
the equipment. In the event that Clear-Com is unable to estimate the cost of repair, the Customer may elect to return the
product to the factory for an estimate. The Customer is responsible for shipping costs both to and from the factory in the
event they choose not to accept the estimate.
The Customer must provide either a purchase order for the repair work, or will be required to make an advance payment
(as a debit against the Dealer’s line of credit, or credit card) prior to the repaired product being returned to the Customer.
For requesting a Repair Authorization number:
North and South America, Asia-Pacific, and US Military:
Hours: 0800 – 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: CustomerServicesUS@clearcom.com
Europe, the Middle East and Africa:
Hours: 0800 – midnight Central European Time
Days: Monday - Friday
Tel: +49 40 853 999 700
Email: TechnicalSupportEMEA@clearcom.com
Note: Clear-Com’s Limited Warranty does not cover normal wear and tear. The Customer will be charged the full cost
of the repair if their equipment has been tampered with by non-approved personnel, or has been subject to damage
through electrical failure, liquid damage or mishandling. The Customer Service Center will provide the Customer with a cost
estimate for any such repairs prior to undertaking the work.