27
EN
Troubleshooting
If the device does not work properly,
fi
rst check whether you are able to rectify the prob-
lem yourself.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause
Fix
The device cannot
be switched on.
The mains plug is not inserted
correctly in the plug socket.
Insert the mains plug.
The plug socket is defective.
Try another plug socket.
No mains voltage is present.
Check the fuse of the mains
connection.
The fuse in the fuse
box is triggered.
Too many devices connected
to the same circuit.
Reduce the number of devic-
es in the circuit.
The performance is
weak.
Is the exhaust air valve (
2
) on
the handle (
1
) open?
Close the exhaust air
valve (
2
).
Is the dust container (
8
) too
full?
Empty the dust container (
8
).
Are the
fi
lters heavily clogged?
Clean the dust container (
8
)
and all
fi
lters.
Is the nozzle, the telescopic
tube (
3
) or the suction hose (
9
)
clogged?
Switch off the device, pull
the mains plug out of the
plug socket and remove the
blockage.
Dust escapes from
the device during
cleaning.
Is the dust container (
8
) closed
correctly and / or not (correctly)
inserted into the device?
Correct the
fi
t of the dust
container (
8
).
Are the
fi
lters heavily clogged?
Clean the dust container (
8
)
and all
fi
lters.
The mains cable
cannot be wound up
fully.
The mains cable was not cor-
rectly wound up in the device.
Pull the mains cable out a little
and press the
button (
13
)
for winding up the cable.
During vacuum
cleaning, an un-
pleasant smell is
detected.
The device is being used for
the
fi
rst time.
A smell often develops when
new devices are
fi
rst used.
The smell should disappear
once the device has been
used several times.
Customer Service /
Importer
DS Produkte GmbH
Am Heisterbusch 1, 19258 Gallin, Germany
Tel.: +49 38851 314650*
* Calls to German landlines are subject to charges. The cost varies depending on the service
provider.
All rights reserved.
