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4. Troubleshooting and Service

This instantaneous water heater was manufactured conscientiously and checked sev-

eral times before delivery. Should malfunctions nevertheless occur, it is usually only 

due to a bagatelle. First attempt to switch the house fuses off and on again in order to 

reset the electronics. Next, try to remedy the problem with reference to the following 

table. In doing so, you will avoid unnecessary expense of customer service assistance.

DEN
Problem

Cause

Solution

Water stays cold, touch 

display shows power 

break screen

Master fuse tripped

Renew or activate fuse

Safety pressure cut-out 

tripped 

Contact customer service

Water stays cold, 

display shows error 

symbol

The appliance has 

detected an error.

Switch fuses off and on. If 

symbol “wrench” is still indi-

cated, contact customer 

service

Flow rate of hot water 

too weak

Outlet fitting dirty or 

calcified

Clean shower head, jet regula-

tor or sieves

Fine filter dirty or calci-

fied

Let clean fine filter by cus-

tomer service

Selected temperature 

is not reached

Power limit reached

Decrease the warm water flow 

at the tap

Cold water has been  

added via the tap

Tap hot water only; set tem-

perature, check outlet tem-

perature

Sensor keys does not 

respond correctly or 

only sporadically 

Display glass is wet

Dry display by wiping it with a 

soft cloth

Repairs must only be carried out 

by authorised professionals. If 

a fault in your appliance cannot 

be rectified with the aid of this 

table, please contact German 

Pool Customer Service & Repair 

Centre. Please have the details of 

the typeplate at hand.

WARNING!

Connecting pipe

Power circuit board cover

Power circuit board (PCB)

Connecting terminal

Frame

Cold water connection

Fine filter

Water splash protection sleeve

Grommet

Screw-in nipples ½ inch

DEN12 hood

Non-return valve

Flow sensor

Thermal sensor

Thermal sensor

 

Outlet pipe

Bottom part 

Wall bracket

Hot water connection

Flow  limiter 5L / min

1. Overview

Safety thermal cut-out

(STB)

Heating element 

Inlet pipe

Installation Instructions

Safety pressure cut-out

(SDB)

Control panel with 

bracket

Содержание GERMAN POOL DEN12

Страница 1: ...ration U S E R M A N U A L DEN12 Instantaneous Electric Water Heater WH DEN12 M 21 3 Printed in Germany Please read these instructions and warranty information carefully before use and keep them handy...

Страница 2: ...ed to frost The values stated on the rating plate must be observed In case of malfunction disconnect the fuses immediately In case of leaks cut off the mains water supply instantly Repairs must only b...

Страница 3: ...the devices must not be blocked and the water flow must not be restricted The water outlet facilities such as shower head jet control and other outlet unit must be decalcified regularly Deposits must...

Страница 4: ...nd of their service life Therefore please take this device to a municipal collection point that return used electronic devices to the recycling system Disposing it correctly will support environmental...

Страница 5: ...tions Preset applications can be selected here Simply tap on the right sensor key to open the selection Tap on the sensor key under an application symbol to activate it The temperatures are set at the...

Страница 6: ...28HK 3 How To Use Operation Lock Secure your settings with a four digit PIN Note The operation lock can only be deactivated with the correct PIN under Protected Sections or under Delete PIN If you sh...

Страница 7: ...damp cloth Do not use abrasive or chlorine based cleaning agents or solvents For a good water supply the outlet fittings e g jet regulators and shower heads should be unscrewed and cleaned at regular...

Страница 8: ...filter dirty or calci fied Let clean fine filter by cus tomer service Selected temperature is not reached Power limit reached Decrease the warm water flow at the tap Cold water has been added via the...

Страница 9: ...70 468 363 56 96 239 Dimensions in mm The following regulations must be observed e g VDE 0100 EN 806 Installation must comply with all statutory regulations as well as those of the local electricity a...

Страница 10: ...hange for a conventional instantaneous water heater there is generally no need to drill holes for the wall brack et in this case step 2 would not be necessary Thoroughly rinse the water supply pipes b...

Страница 11: ...ening If DSN is to be installed in a sealed space eg under the ceiling with decorative paneling must leave a 600x600 mm inspection panel for future maintenance and repair 5 Direct Connection Note Fast...

Страница 12: ...ance with water by carefully opening and closing the hot water tap in order to vent completely To ensure a maximum flow remove any existing aerator from the faucet Flush the warm and cold water pipes...

Страница 13: ...Soiling of the strainer may reduce the warm water output Clean or replace the strainer as follows 1 De energize the instantaneous water heater e g via deactivating the fuses and prevent inadvertent re...

Страница 14: ...26 27 1 DEN12 20 C 60 C DEN12 70 C 2 5 1 27 2 27 3 28 28 28 28 28 28 29 29 30 30 30 32 32 32 32 33 33 4 34 1 35 2 36 3 37 4 37 37 38 39 39 40 5 41 6 42 42 42 42 7 43 43 44 44 44 8 45 45 45 47...

Страница 15: ...28 29 3 3 60 C 20 C 60 C 1 C 35 C 43 C 0 5 C 20 C 35 C 38 C 42 C 48 C PIN...

Страница 16: ...K PIN Protected Sectors PIN Lock Settings PIN PIN Lock Main Menu PIN Lock Temperature PIN PIN kWh m Factory Settings Delete Statistics HK 4 00HK 0 28HK 3 MAIN MENU STATISTICS SETTINGS OK Temperature U...

Страница 17: ...32 33 3 USER 4 INFO 70 C 3 1 2 3 4 5 10...

Страница 18: ...34 35 4 DSN PCB PCB 1 2 DEN12 5 1 SDB...

Страница 19: ...1 100 cm Model DEN12 A 8 8kW 11 5kW 38A 50A 220V 230V 240V 8 1kW 36 6A 10 5kW 47 8A 8 8kW 38 3A 11 5kW 50 0A 9 6kW 39 9A 12 5kW 52 2A 1 N PE 220V 230V 240V 10 0mm2 t 28 K t 38 K 4 5 3 3 5 9 1 4 3 0 4l...

Страница 20: ...38 39 RDX3 36100 RDX IP25 IP24 VDX 34120 RDX UDX 34110 RDX 4 RDX3 VDX UDX 2 1 12 12 14 2 6 3 4 30 1 1 2 2 1 2 3 D O 4 D...

Страница 21: ...40 41 a closed open 1 3 1 2 3 3 8 3 8 4 a 5 4 600x600 5 1 2 1 2 1 2 1 2 D 3 8 3 8 6 1 2 1 2 1 2 D...

Страница 22: ...42 43 6 e g VDE 0100 IEC 3 C 1 2 3 4 5 A 1 6 2 3 4 A 5 7 1 Approved DIN VDE0100 1 2 3 8 8 11 5 kW 4 OK 5 6 10 30 7 8 9 SDB MPS 230V 11 5kW 8 8kW 1 2 5 3 4...

Страница 23: ...44 45 7 EN60900 55 C 55 C 55 C 1 2 3 1 4 1 2 OFF 3 Pos OFF Pos 1 8 a closed open c b Strainer 1 2 3 a 4 b c 5 6 7 8 9 1 2 3 4 5 6 7 8 9...

Страница 24: ...4 5 www germanpool com Specifications are subject to change without prior notice If there is any inconsistency or ambiguity between the English version and the Chinese version the English version sha...

Страница 25: ...o Industrial Pou Fung 145 Rua de Francisco Xavier Pereira Macau Tel Fax 853 2875 2699 853 2875 2661 Macau All rights reserved Copying reproducing or using the contents of this manual is not allowed wi...

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