SECTION 7: MAINTENANCE
Software Revisions:
To find the current software release, either visit the City Theatrical website
www.citytheatrical.com
or contact City Theatrical directly. To find out which
release of software your AutoYoke is operating on, go to the Release submenu on
the control panel. See Section 4-7, Software Release, for further instructions.
Spare Parts:
Contact City Theatrical or your dealer for spare AutoYoke parts information.
Lighting Fixture:
Refer to lighting fixture user manual for all information regarding lighting fixture
maintenance.
SECTION 8: WARRANTY
Limited Warranty:
The AutoYoke is covered by a one year parts and labor limited warranty from the
date of purchase by the original owner. It is the original owner’s responsibility to
provide documentation of the purchase date and dealer. In the event that this
documentation can not be provided, City Theatrical Inc. will begin the warranty
period on the manufacturing date. During the warranty period, AutoYokes will be
repaired or replaced at the discretion of City Theatrical, Inc.
Any lighting fixtures or devices that are connected with the AutoYoke other than
those clearly authorized by City Theatrical Inc. will void the AutoYoke warranty.
City Theatrical Inc. will not be responsible for any authorized lighting fixtures or
devices that are incorrectly connected to the AutoYoke.
Procedure
:
Contact City Theatrical Inc. to obtain a Return to Manufacturer Authorization
number prior to shipping.
All products that are returned to City Theatrical must be
clearly marked with the Return to Manufacturer Authorization number on the
exterior of the shipping container. City Theatrical Inc. will refuse any products that
are not
returned with a Return to Manufacturer Authorization number. A detailed
explanation of the alleged failure or malfunction must be included inside the shipping
container.
The purchaser of the product will pay all shipping expenses. City Theatrical Inc.
will pay for return shipping of products under warranty in the continental United
States, excluding overnight, rush or expedited shipping. All products returned to
City Theatrical Inc. must be packaged in a shipping container that adequately
protects the contents. City Theatrical Inc. will not be responsible for any damage
incurred during shipping.
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